Job Description/Specification:
Al Najada Doha Hotel by Tivoli, part of Minor Hotels, is seeking an experienced Housekeeping Assistant Manager to support the Housekeeping Manager in maintaining high standards of cleanliness, presentation, guest satisfaction, and departmental efficiency.
About This Role
The successful candidate will assist in managing daily housekeeping operations across guest rooms, public areas, and back-of-house facilities. The role involves supervising housekeeping teams, coordinating schedules, managing supplies, conducting inspections, handling guest requests, and ensuring compliance with hotel quality, health, and safety standards.
Key Responsibilities
- Assist with planning and coordinating daily housekeeping operations.
- Supervise and motivate room attendants, public area attendants, linen room staff, and other housekeeping personnel.
- Conduct regular inspections of guest rooms, public areas, and employee workspaces.
- Ensure housekeeping procedures and quality standards are consistently maintained.
- Manage inventory and ordering of cleaning supplies, linens, amenities, and operational materials.
- Assist with staff scheduling, attendance monitoring, and performance evaluations.
- Train new employees and conduct refresher training to maintain service standards.
- Handle guest complaints, special requests, and housekeeping-related concerns professionally.
- Ensure compliance with health, safety, hygiene, and sanitation requirements.
- Coordinate with Front Office, Maintenance, and other departments to resolve operational issues and ensure seamless guest service.
- Support the Housekeeping Manager in achieving departmental productivity and service targets.
Minimum Requirements
- High school diploma or equivalent.
- Minimum 2 years of housekeeping experience, including at least 1 year in a supervisory or assistant managerial position.
- Strong leadership, team management, and interpersonal skills.
- Excellent organizational and time-management abilities.
- Good knowledge of hotel housekeeping operations and service standards.
- Familiarity with Opera, HotSOS, or other hotel property/housekeeping management systems is an advantage.
- Ability to manage multiple priorities and perform effectively under pressure.
- Strong communication and problem-solving skills.
Key Skills
Housekeeping Operations | Hotel Cleaning Standards | Team Supervision | Room Inspection | Guest Services | Inventory Management | Staff Scheduling | Training & Development | Health & Safety | Hygiene Standards | Opera | HotSOS | Guest Complaint Handling