Job Description/Specification:
Banana Island Resort Doha by Anantara, part of Minor Hotels, is seeking a safety-focused and energetic Adventure Park Supervisor to oversee daily operations, team performance, guest safety, and service standards. The role is ideal for an experienced supervisor with a background in adventure parks, recreation, amusement facilities, hospitality, or similar guest-focused environments.
About This Role
The Adventure Park Supervisor will ensure that all activities, attractions, and guest areas operate safely and efficiently. The position involves supervising operational teams, conducting safety checks, responding to incidents, coordinating maintenance requirements, and ensuring guests enjoy a safe and memorable experience.
Key Responsibilities
- Supervise daily operations covering rides, climbing activities, zip lines, obstacle courses, and guest areas.
- Lead, schedule, and support staff to maintain high safety and service standards.
- Conduct daily inspections of equipment, attractions, facilities, and operational areas.
- Ensure guests receive appropriate safety briefings and comply with park rules.
- Respond quickly and professionally to incidents, emergencies, and guest concerns.
- Monitor crowd movement, staffing requirements, and operational efficiency during busy periods.
- Train new employees on operational procedures, safety requirements, and emergency response.
- Maintain accurate incident reports, operational records, and maintenance logs.
- Coordinate with maintenance teams to resolve equipment issues and minimize downtime.
- Ensure cleanliness, presentation, and overall park standards are maintained.
- Support ticketing operations, events, group activities, and special guest requirements.
- Assist management in achieving revenue, guest satisfaction, safety, and operational targets.
Minimum Requirements
- Diploma or Bachelor's degree in Hospitality, Recreation Management, Sports Management, or a related field is preferred.
- 2–4 years of supervisory experience in an adventure park, amusement park, recreation facility, hospitality operation, or similar environment.
- Strong knowledge of safety procedures, operational standards, and emergency response.
- Proven ability to lead, supervise, and motivate operational teams.
- Excellent communication, interpersonal, and customer service skills.
- Strong decision-making and problem-solving abilities, particularly during emergencies.
- Ability to remain calm and professional under pressure.
- First Aid/CPR certification is an advantage.
- Flexibility to work weekends, public holidays, and rotating shifts.
Key Skills
Adventure Park Operations | Safety Management | Team Supervision | Guest Experience | Risk Management | Emergency Response | Equipment Inspection | Staff Training | Incident Reporting | Customer Service | Operational Planning | Maintenance Coordination