Job Description/Specification:
We are seeking a motivated and customer-focused Travel Consultant to join our team. The successful candidate will assist clients with travel planning, reservations, itinerary coordination, and customer support while ensuring a smooth and enjoyable travel experience.
Key Responsibilities
- Consult with clients to understand their travel requirements and preferences.
- Plan and recommend suitable travel options, destinations, and packages.
- Handle flight, hotel, transportation, and other travel-related bookings.
- Prepare and coordinate detailed travel itineraries.
- Provide customers with accurate information regarding travel arrangements, schedules, and requirements.
- Assist clients with changes, cancellations, and travel-related queries.
- Maintain accurate booking records and customer information.
- Coordinate with airlines, hotels, travel suppliers, and other service providers.
- Provide timely and professional customer support before, during, and after travel.
- Ensure a high level of customer satisfaction through efficient and personalized service.
Requirements
- Previous experience in travel consultancy, ticketing, tourism, or customer service is preferred.
- Strong knowledge of travel planning and booking processes.
- Excellent communication and interpersonal skills.
- Customer-focused with a professional and positive approach.
- Strong organizational and time-management skills.
- Ability to manage multiple bookings and customer requests efficiently.
- Good attention to detail and problem-solving abilities.
- Proficiency in Microsoft Office and travel booking systems is an advantage.
Core Skills
- Travel Planning
- Flight & Hotel Reservations
- Itinerary Management
- Customer Service
- Travel Coordination
- Communication
- Problem Solving
- Sales & Consultation
- Time Management
- Attention to Detail