Job Description/Specification:
Four Seasons is seeking a Director of Residences to lead the residential operation at its Doha property in The Pearl-Qatar. This senior leadership role is responsible for property management, financial performance, homeowner relations, asset management, residential services, people development, and rental strategy.
The position is suited to an experienced luxury residential or hospitality leader who can balance operational excellence with the expectations of homeowners, developers, hotel teams, and governing bodies.
Key Responsibilities
- Lead the overall residential operation and develop annual operational plans.
- Establish preventive maintenance, risk management, safety, and emergency-response procedures.
- Oversee residential management teams, priorities, procurement, suppliers, and third-party contracts.
- Lead budgeting, financial reviews, expense management, and capital expenditure planning.
- Monitor profit and loss performance and identify opportunities to improve efficiency and owner satisfaction.
- Inspect residential units and common areas and ensure appropriate housekeeping, engineering, maintenance, and deep-cleaning standards.
- Manage relationships with Homeowners Associations and Boards of Directors.
- Ensure residential operations comply with governing agreements, bylaws, rules, and applicable requirements.
- Build strong relationships with homeowners, developers, hotel management, and residential teams.
- Develop service standards and personally address important homeowner concerns.
- Lead recruitment, training, performance management, succession planning, and talent development.
- Support residential rental strategy, occupancy growth, revenue management, and annual marketing planning.
Requirements
The source description does not specify a fixed academic qualification or minimum number of years of experience. However, the scope of responsibility indicates that candidates should have substantial senior-level experience in luxury residential management, branded residences, hospitality, property management, or a closely related field.
Strong candidates should bring:
- Senior leadership experience managing complex residential or hospitality operations.
- Strong financial management and budgeting capabilities.
- Experience working with homeowners, HOA or governing boards, and developers.
- Knowledge of property maintenance, asset management, procurement, and third-party contracts.
- Excellent understanding of luxury service standards and homeowner expectations.
- Strong people leadership and talent-development capabilities.
- Ability to manage multiple stakeholders with different priorities.
- Strong communication, negotiation, and problem-solving skills.
- Commercial understanding of occupancy, revenue, rental strategy, and cost control.
- Ability to operate confidently in a highly personalized luxury environment.
Who Should Apply?
This position is best suited to senior professionals who have managed branded residences, luxury residential communities, serviced residences, private clubs, or high-end hotel-residential developments.
Candidates should be comfortable acting as the central link between homeowners, developers, hotel or resort leadership, governing bodies, and operational teams.
The role requires more than traditional hotel management. Commercial awareness, financial discipline, property knowledge, governance experience, and the ability to maintain long-term homeowner relationships are particularly important.
Skills That Will Help You Succeed
The strongest candidates will combine strategic leadership with hands-on operational awareness.
Key capabilities include financial planning, HOA management, asset management, contract administration, service recovery, stakeholder management, risk management, capital planning, and team development.
The ability to communicate complex financial, operational, and governance matters clearly to homeowners and board members will also be valuable.
How to Stand Out
Your CV should demonstrate the scale and complexity of properties you have managed.
Highlight:
- Number of residences or units under your responsibility.
- Size of teams managed.
- Annual operating or capital budgets.
- HOA or Board relationships.
- Major refurbishment or capital projects.
- Improvements in owner satisfaction or occupancy.
- Cost-saving initiatives.
- Revenue or rental performance improvements.
- Experience launching or managing branded residential operations.
Use measurable achievements wherever possible rather than simply listing responsibilities.
Interview Preparation
Expect senior-level questions covering both operations and stakeholder management.
You may be asked:
- How would you manage conflicting expectations between homeowners and the developer?
- How would you control a residential budget while maintaining luxury standards?
- How would you handle a serious homeowner complaint?
- What would you prioritize during your first 90 days?
- How would you improve residential occupancy and rental revenue?
- How would you prepare for an HOA or Board meeting?
- How do you develop and retain a strong residential management team?
Prepare specific examples that demonstrate sound judgment, financial control, leadership, and successful stakeholder relationships.
Career Growth
A Director of Residences role can lead toward senior positions such as Regional Director of Residences, Area Director of Residential Operations, General Manager, Director of Property Management, or senior branded-residence leadership roles.
Frequently Asked Questions
What type of property experience is most relevant?
Luxury branded residences, serviced apartments, private residences, residential communities, and high-end hospitality operations are particularly relevant.
Is HOA experience important?
Yes. Managing homeowner associations, boards, governing documents, budgets, and owner expectations is a significant part of the role.
Does the position involve financial management?
Yes. Budgeting, P&L review, expense control, reserve funds, capital expenditure, and revenue opportunities are key responsibilities.
Is this primarily a hospitality role?
It combines luxury hospitality with residential property management, asset management, governance, and homeowner relations.
Where is the position based?
The role is located at the Doha Serviced Apartments at The Pearl-Qatar.