Spa Manager

Fairmont Doha is seeking an experienced Spa Manager to lead the daily operations of its spa, fitness, and wellness facilities at Katara Towers in Lusail.

The position combines operational leadership, guest experience, team management, and commercial responsibility. The Spa Manager will oversee a team of wellness professionals while ensuring treatments, facilities, and services consistently meet luxury hospitality standards.

The role also carries responsibility for financial performance, staff development, guest satisfaction, health and safety, and the continued growth of spa services.

Key Responsibilities

The Spa Manager will be responsible for the efficient and profitable operation of the spa. Main duties include:

• Oversee daily operations across spa, fitness, and wellness facilities.
• Lead, coach, train, and motivate spa team members.
• Ensure treatments and guest services meet luxury brand standards.
• Manage employee schedules, staffing requirements, inventory, and supplier relationships.
• Monitor revenue, expenses, budgets, and key performance indicators.
• Identify opportunities to improve profitability and spa revenue.
• Handle guest feedback and resolve service concerns professionally.
• Maintain high standards of cleanliness, hygiene, safety, and sanitation.
• Develop promotional initiatives in coordination with sales and marketing teams.
• Prepare operational and performance reports for management.
• Contribute to strategic planning and improvements across spa operations.
• Work closely with other hotel departments to deliver a consistent guest experience.

Candidate Requirements

Applicants should have a Bachelor's degree in Hospitality Management, Business Administration, Spa Management, Wellness Management, or a related discipline.

Candidates are expected to have 3–5 years of management experience within a luxury hotel spa or wellness facility, preferably with an international hospitality brand.

The ideal candidate will also bring:

• Experience managing and developing multicultural teams.
• Strong understanding of spa operations, wellness treatments, retail sales, and guest service.
• Knowledge of budgeting, cost control, financial reporting, and revenue management.
• Familiarity with spa management and hotel property management systems.
• Strong leadership, communication, interpersonal, and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Knowledge of health, safety, hygiene, and sanitation requirements.
• Fluency in English; Arabic or other languages would be an advantage.
• Flexibility to work weekends, public holidays, and varying schedules according to business requirements.

What Makes This Opportunity Stand Out

This role is suited to a hospitality professional who can balance luxury guest service with commercial and operational management. Beyond overseeing day-to-day spa activities, the successful candidate will help develop the team, improve guest satisfaction, control costs, and identify opportunities to grow wellness revenue.

Fairmont Doha is located within the landmark Katara Towers in Lusail, offering an international luxury hospitality environment where attention to detail, personalized service, and colleague development are important parts of the operation.

The successful candidate will also be expected to support an inclusive workplace where team members feel valued, respected, empowered, and recognized for their contribution.