Job Description/Specification:
Marriott International is seeking a Reservations Agent for a full-time, non-management position in Doha. Based on Salwa Road, the role focuses on handling room reservations, guest requests, booking changes, cancellations, and general accommodation inquiries.
This is a customer-facing hospitality opportunity suitable for candidates who enjoy communicating with guests, have strong attention to detail, and are comfortable working with reservation systems. Previous related experience is not required, making the position accessible to candidates looking to build a career in hotel reservations.
Key Responsibilities
- Process room reservations, booking requests, modifications, and cancellations received through available communication channels.
- Identify guest requirements and recommend suitable room types based on availability and preferences.
- Check room availability, rates, special offers, and applicable booking conditions.
- Explain reservation guarantees, special rates, cancellation policies, and other relevant terms clearly to guests.
- Record and manage special requests accurately within the reservation system.
- Answer guest questions about hotel facilities, services, room types, and accommodation options.
- Use appropriate sales techniques to promote suitable room options and maximize hotel revenue.
- Enter, update, and retrieve reservation information accurately in the hotel booking system.
- Process special reservation categories, including complimentary rooms, employee discounts, travel-agent inspection rates, and wholesale bookings.
- Apply the correct reservation codes and rates when entering specialized bookings.
- Follow established escalation procedures when handling guest concerns or complaints.
- Protect guest privacy, company information, and hotel property at all times.
- Welcome and acknowledge guests professionally while anticipating their needs and providing appropriate assistance.
- Maintain professional telephone etiquette and communicate clearly with guests and colleagues.
- Build positive working relationships and support team members in achieving shared objectives.
- Follow hotel quality standards, company policies, and established operating procedures.
Candidate Requirements
The position does not require previous related work experience or supervisory experience. Candidates should have a high school diploma or an equivalent General Educational Development (GED) qualification.
Strong communication skills and a professional approach to guest service are important for success in this role. Candidates should be able to listen carefully, understand guest requirements, provide accurate information, and maintain a positive attitude when dealing with different types of requests.
Attention to detail is particularly important because reservations involve room availability, rates, booking conditions, special requests, and guest information.
Skills That Can Help You Succeed
The ideal candidate should demonstrate:
- Strong verbal and written communication skills.
- Professional telephone and customer-service etiquette.
- Good attention to detail and accuracy.
- Ability to manage multiple guest requests efficiently.
- Confidence when explaining rates, policies, and hotel services.
- Basic computer and data-entry skills.
- A customer-focused and positive attitude.
- Ability to work effectively as part of a multicultural hotel team.
- Professional appearance and conduct.
- Willingness to follow established quality and service standards.
About the Opportunity
This Reservations Agent position offers an opportunity to enter or develop a career within the hotel reservations and guest-services function. The role provides practical exposure to reservation systems, hotel inventory, room rates, guest communication, sales techniques, and hospitality operations.
As part of Marriott International and the Westin brand, the position also provides experience within a global hospitality environment focused on guest wellbeing, service quality, teamwork, and professional development.
For candidates interested in hotel reservations, front-office operations, or broader hospitality careers in Qatar, this role can be a strong starting point without requiring prior related experience.