Job Description/Specification:
Snoonu is looking for a driven and results-oriented Area Supervisor to oversee the daily operations of three high-volume dark stores in Qatar. This role is responsible for ensuring fast and accurate order fulfillment, maintaining inventory accuracy, enforcing 6S workplace standards, and leading a large operational team to deliver exceptional service. The ideal candidate thrives in a fast-paced, technology-driven environment where operational excellence and continuous improvement are key.
About This Role
As an Area Supervisor, you will manage end-to-end operations across multiple dark stores, ensuring seamless pick, pack, and dispatch processes while maintaining excellent inventory control and workforce productivity. You will lead approximately 100 team members, monitor operational KPIs in real time, implement Lean and 6S practices, and collaborate with cross-functional teams to maximize efficiency, customer satisfaction, and service reliability.
Key Responsibilities
Operational Excellence
- Supervise daily operations across three dark store locations.
- Monitor real-time order fulfillment and optimize picking, packing, and dispatch performance.
- Minimize order processing times and delivery rider waiting times.
- Ensure efficient order handoff and workflow execution.
Inventory & Stock Management
- Maintain 99.9% inventory accuracy between physical stock and system records.
- Monitor stock availability and minimize out-of-stock (OOS) situations.
- Coordinate with Supply Chain teams to support replenishment activities.
- Ensure inventory discrepancies are investigated and resolved promptly.
Store Standards & Process Improvement
- Implement and sustain 6S methodology (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
- Maintain organized, clean, and safe working environments across all assigned stores.
- Identify operational inefficiencies and implement continuous improvement initiatives.
- Ensure compliance with company operational and safety standards.
People Leadership
- Lead, coach, and develop a workforce of approximately 100 employees, including Store Leads, Pickers, Packers, and Inventory Clerks.
- Plan staffing requirements, shift schedules, and workforce allocation based on operational demand.
- Monitor employee performance and provide ongoing coaching and feedback.
- Foster a positive, high-performance culture focused on accountability and teamwork.
Performance Monitoring
- Monitor warehouse management systems (WMS) and operational dashboards.
- Analyze operational KPIs and recommend performance improvements.
- Prepare operational reports and communicate business insights to management.
- Ensure operational targets are consistently achieved.
Minimum Requirements
Education
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field is preferred.
Experience
- Minimum 3 years of multi-site management experience in quick commerce (Q-Commerce), e-commerce fulfillment, dark stores, warehouse operations, or logistics.
- Proven experience managing large teams of 50–100+ employees.
- Experience working with warehouse management systems (WMS) and operational dashboards.
Preferred Qualifications
- Practical experience implementing 5S, 6S, Lean, or Continuous Improvement methodologies.
- Knowledge of warehouse optimization and fulfillment operations.
- Ability to travel regularly between multiple store locations.
- Experience within the GCC or Qatar logistics and retail sector is an advantage.
Technical Skills
- Warehouse Management Systems (WMS)
- Inventory Management
- Order Fulfillment
- Warehouse Operations
- Supply Chain Coordination
- Inventory Accuracy Control
- Operational KPI Analysis
- Workforce Planning
- Shift Scheduling
- Performance Reporting
- Data Analysis
- Microsoft Excel
- Dashboard Monitoring
- Lean Operations
- 5S / 6S Methodology
Core Competencies
- Leadership & Team Management
- Operational Excellence
- Decision Making
- Problem Solving
- Communication Skills
- Time Management
- Planning & Organization
- Customer Focus
- Adaptability
- Attention to Detail
- Continuous Improvement
- Results Orientation
- Stakeholder Management
About Snoonu
Snoonu is Qatar's leading homegrown Super App, transforming everyday life through technology-driven services including food delivery, shopping, logistics, and mobility solutions. Built on a culture of innovation, ownership, and customer obsession, Snoonu empowers its teams to solve real-world challenges while delivering exceptional customer experiences. As a Great Place to Work® Certified company with ISO 9001:2015 and ISO 45001:2018 certifications, Snoonu offers employees outstanding opportunities for growth, collaboration, and career development within one of Qatar's fastest-growing technology companies.