Job Description/Specification:
Great Place to Work® Middle East is seeking an experienced Account Manager to manage, retain, and grow a portfolio of corporate clients across Qatar, Kuwait, Oman, and Bahrain. This client-facing role is responsible for driving customer retention, renewals, account expansion, and long-term partnerships while delivering an exceptional client experience throughout the customer lifecycle.
About This Role
As an Account Manager, you will serve as the primary relationship owner for assigned client accounts from onboarding through renewal. You will work closely with HR leaders, senior executives, and cross-functional teams to understand client objectives, coordinate service delivery, identify growth opportunities, and ensure high levels of client satisfaction. Your success will be measured through client retention, renewal revenue, account growth, and relationship quality.
Key Responsibilities
Client Relationship Management
- Manage a portfolio of corporate clients across Qatar, Kuwait, Oman, and Bahrain.
- Build and maintain trusted relationships with HR leaders, executives, and key stakeholders.
- Serve as the primary commercial contact throughout the client lifecycle.
- Conduct regular business reviews and develop strategic account plans.
- Understand evolving client priorities and recommend appropriate solutions.
Account Growth & Renewals
- Monitor contract lifecycles and proactively manage renewal discussions.
- Prepare quotations, renewal proposals, and commercial recommendations.
- Lead renewal negotiations and achieve client retention targets.
- Drive upselling and cross-selling opportunities across certification programs, consulting services, recognition lists, events, and workplace culture solutions.
- Identify opportunities to expand existing client partnerships.
Client Success & Cross-Functional Coordination
- Lead client onboarding and ensure a seamless transition to Customer Success and Operations teams.
- Coordinate with Finance on quotations, invoices, purchase orders, payment follow-ups, and account issues.
- Collaborate with Marketing on client events, testimonials, recognition programs, and case studies.
- Work closely with internal teams to ensure successful service delivery and client satisfaction.
- Escalate service risks and potential non-renewal concerns when necessary.
CRM & Reporting
- Maintain accurate client records within Zoho CRM.
- Record meetings, proposals, contracts, communications, and follow-up activities.
- Track renewal forecasts and account performance.
- Share customer insights, market feedback, and commercial risks with management.
- Represent Great Place to Work® professionally during client meetings and corporate events.
Minimum Requirements
Education
- Bachelor's Degree in Business Administration, Marketing, Human Resources, Communications, or a related field.
Experience
- Minimum 4 years of experience in:
- Account Management
- Customer Success
- Client Relationship Management
- Business Development
- Professional Services
- HR Solutions
- SaaS or subscription-based services
- Proven experience managing and retaining corporate client portfolios.
- Experience handling contract renewals and account growth.
- Experience working with clients in Qatar.
- Currently based in Qatar and available for face-to-face client meetings.
Preferred Qualifications
- Knowledge of Qatar's HR and business landscape.
- Experience within HR consulting, employee experience, workplace culture, certification, or professional services.
- Arabic language skills.
- Valid Qatar driving license and access to reliable transportation.
Technical Skills
- Account Management
- Customer Relationship Management (CRM)
- Zoho CRM, Salesforce, or HubSpot
- Contract Renewals
- Client Retention Strategies
- Business Development
- Upselling & Cross-selling
- Commercial Negotiation
- Proposal Preparation
- Sales Forecasting
- Customer Success
- Microsoft Office Suite
Core Competencies
- Relationship Building
- Communication & Presentation
- Negotiation Skills
- Customer Focus
- Commercial Acumen
- Problem Solving
- Planning & Organization
- Time Management
- Stakeholder Management
- Attention to Detail
- Team Collaboration
- Adaptability
- Proactive Mindset
Key Performance Indicators (KPIs)
- Client Retention Rate
- Renewal Revenue Achievement
- Net Revenue Retention (NRR)
- Upsell & Cross-sell Revenue
- Existing Account Growth
- Client Satisfaction
- Forecast Accuracy
- Timely Resolution of Client Issues
- CRM Data Accuracy
- Cross-Functional Collaboration
About Great Place to Work® Middle East
Great Place to Work® is a globally recognized authority on workplace culture, employee experience, and organizational excellence. The organization partners with businesses across the Middle East to help create high-trust, high-performance workplaces through employee surveys, workplace certification, recognition programs, consulting services, and culture transformation initiatives. By working with leading organizations, Great Place to Work® empowers companies to build exceptional workplaces where employees thrive and businesses achieve sustainable success.