Job Description/Specification:
QarGo is looking for an experienced Operations Specialist to support and optimize its growing ride-hailing and smart mobility operations in Qatar. This role is responsible for managing daily operational activities, coordinating with drivers and fleet partners, monitoring service quality, and driving continuous process improvements to support the company's rapid growth.
If you have experience in ride-hailing, mobility platforms, transportation technology, or fleet operations, this is an exciting opportunity to help shape the future of smart mobility in Qatar.
About This Role
As an Operations Specialist, you will oversee the day-to-day execution of ride-hailing operations, ensuring efficient driver onboarding, fleet performance, and service delivery. You will collaborate closely with drivers, business partners, and internal teams to resolve operational issues, monitor key performance indicators (KPIs), and implement improvements that enhance customer satisfaction and operational efficiency.
This role is ideal for professionals who thrive in a fast-paced startup environment and are passionate about building scalable mobility solutions.
Key Responsibilities
Operations Management
- Manage daily ride-hailing and mobility platform operations.
- Ensure smooth execution of transportation services and operational workflows.
- Monitor operational activities and maintain high service standards.
- Resolve day-to-day operational issues quickly and effectively.
Driver & Fleet Operations
- Support driver recruitment, onboarding, and training activities.
- Manage driver engagement and performance.
- Coordinate with fleet partners and drivers to ensure operational readiness.
- Assist in maintaining fleet availability and operational efficiency.
Performance Monitoring
- Track operational KPIs and service quality metrics.
- Monitor driver performance, trip completion, and operational efficiency.
- Identify operational challenges and recommend improvement initiatives.
- Support data-driven decision-making to enhance overall performance.
Stakeholder Coordination
- Collaborate with internal departments to ensure seamless operations.
- Maintain strong relationships with drivers, fleet partners, and external stakeholders.
- Communicate operational updates and resolve service-related concerns.
- Support cross-functional initiatives that improve operational effectiveness.
Continuous Improvement
- Identify opportunities to streamline operational processes.
- Implement initiatives that improve efficiency, scalability, and customer experience.
- Contribute to the growth and expansion of QarGo's mobility platform.
- Support operational best practices across the organization.
Minimum Requirements
Experience
- Previous experience in:
- Ride-hailing operations
- Taxi operations
- Mobility platforms
- Transportation technology
- Fleet operations
Skills
- Strong understanding of driver onboarding and fleet management.
- Experience managing day-to-day operational activities.
- Knowledge of operational KPI monitoring and service quality management.
- Excellent coordination and stakeholder management skills.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced startup environment.
Technical Skills
- Ride-Hailing Operations
- Fleet Management
- Driver Operations
- Driver Onboarding
- Mobility Platforms
- Transportation Operations
- Operations Coordination
- Service Quality Management
- KPI Monitoring
- Performance Analysis
- Process Improvement
- Stakeholder Management
- Operational Reporting
- Customer Service
- Logistics Coordination
Core Competencies
- Communication Skills
- Leadership
- Team Collaboration
- Problem Solving
- Time Management
- Analytical Thinking
- Decision Making
- Adaptability
- Customer Focus
- Organizational Skills
- Attention to Detail
- Results-Oriented Mindset
Why Join QarGo?
QarGo is building the next generation of smart mobility solutions in Qatar. By joining the team, you'll play a key role in scaling an innovative ride-hailing platform while working in a dynamic startup environment that values ownership, innovation, collaboration, and continuous improvement.
Job Details
- Position: Operations Specialist
- Location: Lusail, Qatar
- Employment Type: Full-Time
How to Apply
Interested candidates can submit their CV via: