Job Description/Specification:
Nestlé is looking for a Customer Supply Chain professional in Doha to manage day-to-day supply chain operations with key customers while developing solutions that improve product availability, service levels, and cost efficiency.
The role sits at the intersection of Sales, Supply Chain, and customer operations. The successful candidate will coordinate cross-functional teams, monitor supply chain performance, identify root causes of service issues, and develop joint initiatives that improve the overall customer supply chain.
Key Responsibilities
- Drive alignment between Sales, Supply Chain, and customer teams around common supply chain strategies.
- Coordinate cross-functional activities from initial concept development through to final delivery.
- Act as a Supply Chain ambassador for Nestlé and its customers under the direction of the Cluster Supply Chain team.
- Drive improvements in On Shelf Availability, On Shelf Freshness, and Distributor Stock Availability.
- Identify opportunities where supply chain improvements can create competitive advantages for both Nestlé and its customers.
- Build strong working relationships with customer stakeholders and gain a detailed understanding of their operations.
- Maintain regular customer engagement through on-site visits, remote communication, and other appropriate channels.
- Ensure product availability by supporting a Perfect Order Cycle with customers.
- Monitor KPIs related to the Perfect Order Cycle and analyze performance trends.
- Identify and resolve root causes of failures across the end-to-end Order-to-Cash process.
- Develop joint projects with customers to address supply chain gaps.
- Support initiatives related to inventory replenishment, master data, NNF reduction, and other supply chain improvement areas.
- Collaborate with internal and external stakeholders to improve service levels and operational efficiency.
Required Experience and Skills
The successful candidate should have:
- Approximately 5 years of experience across Sales and Supply Chain functions.
- Experience that includes Customer Service or customer-facing supply chain activities.
- Proven experience leading projects or initiatives requiring both commercial and supply chain knowledge.
- Strong understanding of customer operations and supply chain processes.
- Ability to work effectively across Sales, Supply Chain, Customer Service, and customer organizations.
- Strong analytical and problem-solving skills.
- Ability to identify root causes and develop practical solutions.
- Strong communication, stakeholder management, and relationship-building skills.
- Experience working directly within the trade or commercial environment is an advantage.
Candidate Profile
The ideal candidate will be a commercially minded Supply Chain professional who understands how operational performance directly affects customer satisfaction, product availability, and business results.
You should be comfortable working across functions and engaging directly with customers to understand their challenges, analyze performance data, and develop practical solutions. Experience spanning both Sales and Supply Chain will be particularly valuable for this position.
Job Details
- Company: Nestlé
- Location: Doha, Qatar
- Employment: Full-time
- Function: Customer Supply Chain / Supply Chain Operations
- Experience: Approximately 5 years across Sales and Supply Chain