Job Description/Specification:
ULTA Beauty is preparing to launch in Qatar and is looking for an experienced Customer Service Manager to help establish a strong customer-first culture from the beginning.
The role will focus on developing customer experience strategies, leading service teams, monitoring customer feedback, and ensuring customers receive a consistently high-quality experience across both physical stores and digital touchpoints.
This is a leadership position suited to a customer-focused professional with strong retail, beauty, cosmetics, luxury, or service experience.
Key Responsibilities
- Develop and implement customer experience strategies across retail stores.
- Lead, coach, and motivate teams to consistently deliver excellent customer service.
- Build a customer-first culture across store operations.
- Monitor customer feedback, reviews, satisfaction metrics, and service trends.
- Identify opportunities to improve customer satisfaction, engagement, and loyalty.
- Work closely with marketing teams on promotions, loyalty initiatives, and in-store events.
- Analyze customer insights and behavior to improve the overall shopping journey.
- Handle and resolve escalated customer concerns professionally and with empathy.
- Partner with store leadership to maintain consistent service standards.
- Ensure store environments provide a welcoming and premium customer experience.
- Use customer and CRM data to identify service improvement opportunities.
- Support the development of processes that strengthen customer retention and long-term loyalty.
Required Experience and Skills
Candidates should have:
- Minimum 7 years of experience in customer experience, retail operations, store management, or a related field.
- Strong management and team leadership experience.
- Proven ability to coach, develop, and motivate customer-facing teams.
- Experience working with CRM systems and customer feedback tools.
- Strong understanding of customer expectations and service standards.
- Experience in beauty, cosmetics, luxury retail, or a comparable customer-focused environment is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Professional approach to handling customer complaints and sensitive situations.
- Strong interest in beauty, skincare, cosmetics, and customer experience.
Candidate Profile
The ideal candidate will be an experienced customer service or retail leader who understands how exceptional service can influence customer loyalty and brand reputation.
You should be comfortable working with customer data, leading teams, identifying service gaps, and turning customer feedback into practical improvements. Experience in beauty or premium retail will be particularly valuable as ULTA Beauty establishes its customer experience in the Qatar market.
Career Opportunity
This is an opportunity to contribute to the launch of ULTA Beauty in Qatar and help shape the customer journey from the beginning. The successful candidate will have the chance to influence service standards, develop teams, and contribute to the growth of a major beauty retail brand in the local market.
Job Requirements
- Experience: 7+ years
- Level: Management
- Industry Preference: Beauty, Cosmetics, Luxury Retail, Customer Experience, or Retail Operations
- Location: Qatar
- Focus: Customer Experience, Service Excellence, Team Leadership