Job Description/Specification:
Dhiafatina – The Airport Hotel in Doha is looking for a Front Desk Agent to provide professional, efficient, and personalized service to hotel guests. The position serves as a key point of contact throughout the guest journey, from arrival and registration through to departure.
The successful candidate will handle guest requests, reservations, check-in and check-out procedures, payments, and general hotel information while ensuring a consistently positive guest experience.
Key Responsibilities
- Welcome guests professionally and provide personalized service throughout their stay.
- Manage guest registration, check-in, check-out, and reservation-related activities.
- Respond promptly and courteously to guest requests, questions, and concerns.
- Handle guest complaints professionally and work toward effective solutions.
- Provide accurate information about rooms, rates, hotel facilities, and available services.
- Personally greet and escort guests to their rooms when required.
- Ensure guests feel welcomed and expected upon arrival.
- Maintain accurate guest information and follow established front desk procedures.
- Process guest payments and ensure check-out transactions are properly balanced at the end of each shift.
- Coordinate with other hotel departments to ensure guest requests are handled efficiently.
- Maintain a professional and welcoming front desk environment.
- Deliver consistent service standards from guest arrival through departure.
Required Qualifications
Candidates should have:
- Minimum high school qualification.
- Up to 2 years of relevant job-related experience.
- Fluency in written and spoken English.
- Strong interpersonal and communication skills.
- Good computer skills and familiarity with standard office applications.
- Strong attention to detail.
- Ability to work effectively in a multicultural environment.
- A professional and pleasant personality.
- Flexibility to work shifts, including varying schedules.
- Knowledge of Opera PMS is a definite advantage.
Candidate Profile
The ideal candidate will be a customer-focused hospitality professional who enjoys interacting with guests and can remain calm, courteous, and professional in a busy hotel environment.
Strong communication skills, attention to detail, and the ability to manage multiple guest requirements efficiently are important for success in this position. Previous front office or hotel experience will be beneficial, while familiarity with Opera systems can provide an additional advantage.
Job Details
- Reference: OHFDA
- Location: Doha, Qatar
- Job Family: Customer Service
- Closing Date: 25 August 2026
- Department: Dhiafatina – The Airport Hotel
Career Opportunity
This role offers an opportunity to build front office and guest service experience within an international airport hotel environment. It is particularly suited to candidates who are interested in developing a career in hospitality, customer service, and hotel operations while working with guests from diverse backgrounds.