Job Description/Specification:
Four Seasons Resort & Residences at The Pearl-Qatar is seeking an experienced Housekeeping Supervisor to lead daily housekeeping operations and ensure exceptional cleanliness, comfort, and luxury throughout the resort. The successful candidate will supervise housekeeping staff, inspect guest rooms and public areas, maintain service excellence, and uphold Four Seasons' renowned hospitality standards.
This role is ideal for hospitality professionals with supervisory experience in luxury hotels who possess strong leadership skills, attention to detail, and a passion for delivering outstanding guest experiences.
About Four Seasons
Four Seasons Hotels and Resorts is one of the world's leading luxury hospitality brands, renowned for delivering exceptional guest experiences through genuine care, personalized service, and world-class hospitality. With properties across the globe, Four Seasons offers rewarding career opportunities, continuous professional development, and an inclusive culture where employees are empowered to grow and succeed.
About Four Seasons Resort & Residences at The Pearl-Qatar
Located on the prestigious The Pearl-Qatar, the resort combines luxury beachfront living with residential comfort. Guests enjoy spacious residences, private beach access, multiple swimming pools, a luxury spa, and an exceptional collection of restaurants and bars, including the renowned Joël Robuchon dining experience. The property offers an elegant lifestyle supported by the legendary personalized service that defines the Four Seasons brand.
About This Role
As a Housekeeping Supervisor, you will oversee the daily housekeeping operation, ensuring guest rooms, suites, and public areas consistently meet Four Seasons' luxury standards. You will lead and motivate housekeeping associates, coordinate daily assignments, maintain inventory, handle guest requests, and promote a safe, clean, and welcoming environment throughout the property.
Key Responsibilities
Housekeeping Operations
- Supervise daily housekeeping activities across guest rooms and public areas.
- Ensure all assigned areas meet Four Seasons cleanliness and presentation standards.
- Conduct regular inspections of guest rooms, suites, corridors, and public spaces.
- Coordinate room readiness with Front Office and other hotel departments.
Team Leadership
- Assign daily duties and monitor staff performance.
- Train, coach, mentor, and motivate housekeeping team members.
- Support continuous learning and service excellence.
- Assist the Housekeeping Manager with scheduling and workforce planning.
Guest Service
- Respond promptly and professionally to guest requests and special requirements.
- Resolve housekeeping-related guest concerns efficiently.
- Ensure every guest receives exceptional luxury service.
Inventory & Administration
- Monitor stock levels of:
- Linen
- Cleaning chemicals
- Guest supplies
- Housekeeping equipment
- Request replenishment when required.
- Assist with inventory control and cost management.
Quality, Safety & Compliance
- Enforce health, hygiene, and safety procedures.
- Ensure compliance with housekeeping SOPs and luxury service standards.
- Support sustainability initiatives and waste reduction programs.
- Maintain accurate lost-and-found records and documentation.
Minimum Requirements
Education
- Diploma or Bachelor's Degree in Hospitality Management or a related discipline is preferred.
Experience
- Minimum 2 years of supervisory experience in housekeeping within a luxury hotel or resort environment.
Technical Skills
- Housekeeping Operations
- Room Inspection
- Public Area Inspection
- Luxury Hotel Standards
- Inventory Management
- Linen Control
- Cleaning Procedures
- Housekeeping Equipment
- Lost & Found Management
- Health & Safety Compliance
- Hygiene Standards
- Sustainability Practices
- Staff Scheduling
- Hotel Operations
Core Competencies
- Leadership
- Team Management
- Coaching & Training
- Customer Service Excellence
- Attention to Detail
- Communication Skills
- Organization
- Time Management
- Problem Solving
- Quality Assurance
- Decision Making
- Accountability
- Professionalism
- Adaptability
- Guest Focus
Work Environment
The successful candidate should be able to:
- Work in a fast-paced luxury hospitality environment.
- Supervise multiple housekeeping teams simultaneously.
- Stand and walk for extended periods.
- Work flexible shifts, including mornings, evenings, weekends, and public holidays.
- Maintain exceptional service standards under pressure.
Employee Benefits
Four Seasons offers a competitive employee package that includes:
- Competitive salary and benefits
- Comprehensive training and career development
- Complimentary employee meals
- Complimentary uniform dry cleaning
- Employee discounts at Four Seasons properties worldwide
- Opportunities for international career growth
- Additional property-specific employee benefits
Why Join Four Seasons?
At Four Seasons, employees are empowered to deliver extraordinary guest experiences while enjoying a supportive workplace built on respect, teamwork, continuous learning, and professional growth. The company values genuine hospitality, excellence, and meaningful human connections, making it one of the world's most respected luxury hospitality employers.