Job Description/Specification:
Raffles & Fairmont Doha is seeking a detail-oriented Mini Bar Attendant to ensure guest room mini bars are fully stocked, clean, and maintained to the highest luxury hospitality standards. This role is ideal for candidates with experience in housekeeping or hotel operations who are committed to delivering exceptional guest experiences through accuracy, organization, and outstanding service.
About Raffles & Fairmont Doha
Located within the iconic Katara Towers, Raffles Doha and Fairmont Doha bring together two world-renowned luxury hospitality brands.
- Raffles Hotels & Resorts has been creating legendary guest experiences since 1887, offering bespoke luxury, refined service, and timeless elegance.
- Fairmont Hotels & Resorts operates more than 90 luxury properties worldwide, delivering memorable hospitality with contemporary style and exceptional service.
Together, they provide a world-class workplace where employees are empowered to grow, innovate, and create unforgettable guest experiences.
About This Role
As a Mini Bar Attendant, you will be responsible for inspecting, replenishing, and maintaining guest room mini bars while ensuring inventory accuracy, cleanliness, and timely billing of consumed items. The role requires excellent organizational skills, attention to detail, and a commitment to maintaining luxury hospitality standards.
You will work closely with Housekeeping and other hotel departments to ensure every guest room is fully prepared and stocked for an exceptional stay.
Key Responsibilities
Mini Bar Operations
- Replenish mini bar items in guest rooms according to hotel standards.
- Inspect mini bars for cleanliness, presentation, and product quality.
- Replace consumed products promptly.
- Ensure all mini bars remain fully stocked and guest-ready.
Inventory Management
- Record all consumed, missing, expired, or damaged items accurately.
- Update mini bar consumption records and guest charges.
- Monitor inventory levels and assist with stock replenishment.
- Check expiry dates and remove expired or damaged products.
- Participate in inventory counts and stocktaking activities.
Guest Service
- Respond professionally to guest requests related to mini bar services.
- Maintain guest privacy and confidentiality at all times.
- Follow hotel room access procedures and security protocols.
- Deliver prompt and courteous service while maintaining luxury hospitality standards.
Housekeeping & Coordination
- Coordinate with Housekeeping regarding room readiness and mini bar requirements.
- Report maintenance issues, damaged equipment, and discrepancies to the relevant department.
- Maintain clean and organized mini bar storage and preparation areas.
- Assist with housekeeping or guest service duties when required.
Reporting & Compliance
- Complete daily mini bar reports accurately and on time.
- Ensure all guest charges are properly communicated to the appropriate department.
- Follow hotel hygiene, health, safety, and service standards.
- Adhere to inventory control procedures and company policies.
Minimum Requirements
Education
- High School Diploma or equivalent.
Experience
- Previous experience as:
- Mini Bar Attendant
- Housekeeping Attendant
- Room Attendant
- Similar hotel hospitality role
Language Skills
- Good spoken and written English.
- Additional languages are an advantage.
Technical Skills
- Mini Bar Operations
- Housekeeping Procedures
- Inventory Management
- Stock Control
- Product Replenishment
- Room Inspection
- Inventory Recording
- Basic Computer Skills
- Hotel Service Standards
- Stocktaking
- Guest Room Maintenance
- Hygiene & Sanitation Standards
Core Competencies
- Attention to Detail
- Organization Skills
- Time Management
- Customer Service
- Communication Skills
- Teamwork
- Professionalism
- Confidentiality
- Integrity
- Reliability
- Problem Solving
- Adaptability
- Flexibility
- Guest Focus
- Accountability
Physical Requirements
- Able to perform stocking and replenishment duties throughout the shift.
- Capable of lifting and carrying mini bar supplies.
- Comfortable working on foot for extended periods.
- Able to work weekends, public holidays, and rotating shifts.
- Physically fit to perform housekeeping-related tasks.
Employee Benefits
Employees at Raffles & Fairmont Doha enjoy a premium benefits package, including:
- Complimentary hotel upgrades
- Extended complimentary stays
- Discounted accommodation across Fairmont & Raffles properties
- Dining and wellness discounts
- Career development opportunities
- Luxury hospitality work environment
- International career growth within Accor
Company Values
Successful candidates are expected to embody the organization's core values:
- Respect – Treat everyone with fairness and dignity.
- Excellence – Deliver exceptional luxury service every day.
- Belonging – Foster an inclusive and supportive workplace.
- Empowerment – Take initiative to create memorable guest experiences.
- Integrity – Build trust through honesty and authenticity.