Job Description/Specification:
Al-Futtaim Retail is looking for a customer-focused Luxury Sales Assistant to deliver exceptional shopping experiences in a premium retail environment. As a brand ambassador, you will represent luxury brands by providing personalized customer service, building long-term customer relationships, and achieving sales targets while maintaining the highest standards of store presentation.
This role is ideal for professionals with experience in luxury retail or high-end hospitality who are passionate about fashion, customer service, and premium brands.
About This Role
As a Luxury Sales Assistant, you will create memorable customer experiences by understanding customer needs, offering expert product recommendations, and delivering outstanding service. You will also support daily store operations, merchandise presentation, inventory replenishment, and work collaboratively with your team to achieve business objectives.
Key Responsibilities
Sales & Customer Service
- Deliver exceptional customer service in a luxury retail environment.
- Welcome customers and create a personalized shopping experience.
- Build lasting customer relationships to encourage repeat business.
- Provide expert product recommendations across all product categories.
- Achieve individual and team sales targets through consultative selling.
- Promote luxury products with confidence and professionalism.
Product Knowledge
- Maintain in-depth knowledge of luxury products and collections.
- Stay updated on new arrivals, seasonal collections, and fashion trends.
- Educate customers on product features, quality, and brand heritage.
- Recommend suitable products based on customer preferences.
Store Operations
- Participate in daily stock replenishment and merchandising activities.
- Maintain store presentation according to luxury brand standards.
- Ensure displays remain clean, organized, and visually appealing.
- Stay informed about ongoing promotions and marketing campaigns.
- Support inventory accuracy and stock management.
Team Collaboration
- Work closely with colleagues to achieve sales and service objectives.
- Contribute to a positive, collaborative, and productive work environment.
- Support store operations during peak trading periods.
- Share product knowledge and best practices with team members.
Minimum Qualifications
- Previous experience in luxury retail, premium fashion, or high-end hospitality.
- Proven success in achieving sales targets.
- Excellent customer service and relationship-building skills.
- Strong English communication skills.
- Ability to work flexible retail shifts, including weekends and holidays.
Preferred Qualifications
- Experience with international luxury brands.
- Strong fashion awareness and knowledge of luxury retail trends.
- Additional language skills are an advantage.
- Experience in premium customer service environments.
Technical Skills
- Luxury Retail Sales
- Customer Relationship Management (CRM)
- Consultative Selling
- Product Knowledge
- Fashion Retail
- Visual Merchandising
- Store Operations
- Sales Target Achievement
- Inventory Replenishment
- Point of Sale (POS) Systems
- Cross-selling & Upselling
- Customer Engagement
- Brand Representation
- Retail Promotions
- Merchandising Standards
Core Competencies
- Customer Service Excellence
- Communication Skills
- Sales Orientation
- Relationship Building
- Teamwork
- Professionalism
- Fashion Awareness
- Attention to Detail
- Adaptability
- Time Management
- Problem Solving
- Positive Attitude
- Reliability
- Integrity
- Results Driven
About Al-Futtaim Retail
Al-Futtaim Retail is one of the leading retail groups across the Middle East, Africa, and Asia, representing globally recognized brands including IKEA, Marks & Spencer, ACE, Toys "R" Us, Zara, Mango, Bershka, Pull&Bear, Watsons, and B&Q. Operating across multiple countries with a workforce representing over 100 nationalities, the company offers exciting career opportunities, continuous learning, and exposure to internationally renowned retail brands.