Job Description/Specification:
Al Abdulghani Motors is seeking a detail-oriented Vehicle Delivery Coordinator to manage the end-to-end delivery process of new vehicles. The role is responsible for ensuring accurate vehicle registration, verifying documentation, coordinating customer appointments, and delivering an exceptional vehicle handover experience that enhances customer satisfaction.
This position is ideal for professionals with experience in automotive operations, customer service, and administration who are passionate about delivering a seamless vehicle ownership experience.
About This Role
As a Vehicle Delivery Coordinator, you will coordinate customer vehicle deliveries, verify registration and delivery documentation, conduct vehicle handovers, explain vehicle features, and ensure all records are accurately maintained within company systems. Working closely with Sales, Finance, Traffic Representatives, and Operations teams, you will ensure every delivery meets Al Abdulghani Motors' quality and customer service standards.
Key Responsibilities
Vehicle Delivery & Customer Handover
- Coordinate customer appointments for vehicle collection and delivery.
- Ensure vehicles are prepared, inspected, and ready before customer handover.
- Conduct professional vehicle handovers and explain key vehicle features and functions.
- Answer customer questions and provide guidance on vehicle operation and warranty coverage.
- Present keys, gate passes, warranty booklets, and company gifts during delivery.
Vehicle Registration & Documentation
- Verify delivery documents for completeness and accuracy.
- Ensure vehicle information matches SAP records, including model, colour, VIN, and specifications.
- Coordinate vehicle registration with the Traffic Representative.
- Verify registration cards and number plates against delivery documentation.
- Update registration information and vehicle delivery status within SAP.
Operational Coordination
- Obtain customer approval before vehicle registration.
- Create SAP gate passes and complete vehicle handover documentation.
- Capture vehicle photographs and update vehicle movement through the LMS application.
- Report vehicle defects or discrepancies immediately to the Sales team before delivery.
- Coordinate with internal departments to ensure smooth delivery operations.
Records Management & Compliance
- Ensure registration cards for financed and bank-financed vehicles are submitted to the Finance Department.
- Maintain complete and accurate delivery records, scanned documents, and customer files.
- Ensure compliance with company procedures and delivery standards.
- Prepare delivery reports and maintain accurate operational documentation.
Minimum Requirements
Education
- Diploma or Bachelor's Degree in Business Administration, Management, or a related field.
Experience
- Minimum 3 years of experience in automotive operations, vehicle delivery, customer service, administration, or sales support.
- Previous experience within the automotive industry is preferred.
Preferred Skills
- Strong Microsoft Excel skills, including reporting and data analysis.
- Experience working with SAP or similar ERP systems is an advantage.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
Technical Skills
- Vehicle Delivery Coordination
- Customer Handover
- Vehicle Registration
- SAP ERP
- Documentation Management
- Customer Service
- Automotive Operations
- Microsoft Excel
- Data Management
- Record Keeping
- Warranty Administration
- Vehicle Inspection
- Appointment Scheduling
- LMS Applications
- Reporting & Administration
Core Competencies
- Customer Focus
- Communication Skills
- Attention to Detail
- Organizational Skills
- Time Management
- Problem Solving
- Team Collaboration
- Accountability
- Multitasking
- Relationship Building
Why Join Al Abdulghani Motors?
Al Abdulghani Motors is one of Qatar's leading automotive companies, representing globally recognized vehicle brands and delivering exceptional customer experiences. Joining the Vehicle Delivery team provides the opportunity to work in a professional, customer-focused environment with excellent career development, continuous learning, and exposure to world-class automotive operations.
ATS Keywords
Vehicle Delivery Coordinator, Vehicle Delivery Executive, Automotive Delivery Coordinator, Vehicle Registration, Customer Handover, SAP, Automotive Operations, Vehicle Inspection, Delivery Administration, Warranty Administration, Customer Service, Vehicle Logistics, Automotive Retail, Vehicle Documentation, Microsoft Excel, Sales Support, Automotive Jobs Qatar, Al Abdulghani Motors Careers.
CV Tips
Highlight your experience in vehicle delivery, customer service, automotive operations, vehicle registration, documentation management, and ERP systems such as SAP. Include measurable achievements such as the number of vehicle deliveries coordinated, customer satisfaction ratings, documentation accuracy, or process improvements. Experience in automotive retail and strong Excel skills will enhance your ATS ranking.
Application Tips
Customize your CV to demonstrate your expertise in customer handovers, vehicle registration, documentation accuracy, SAP operations, and customer relationship management. Quantify achievements wherever possible, such as delivery volumes, customer satisfaction improvements, or operational efficiencies. Showcasing strong organizational skills, attention to detail, and automotive industry experience will significantly strengthen your application.