Job Description/Specification:
Al Abdulghani Motors is seeking a customer-oriented Showroom Customer Experience Coordinator to support showroom operations by delivering exceptional customer service, coordinating customer engagement activities, and assisting the sales and fleet teams. The role is responsible for creating a welcoming showroom environment, supporting CRM activities, handling customer enquiries, and ensuring a seamless customer journey from arrival through vehicle delivery.
This position is ideal for professionals with strong customer service, administrative, and communication skills who enjoy working in a fast-paced automotive retail environment.
About This Role
As a Showroom Customer Experience Coordinator, you will welcome customers, manage showroom enquiries, support sales campaigns, maintain CRM records, coordinate customer communications, and assist with fleet-related activities. You will also prepare reports, monitor showroom performance, and work closely with multiple departments to enhance customer satisfaction and operational efficiency.
Key Responsibilities
Customer Experience & Showroom Operations
- Welcome customers and create a professional, friendly, and engaging showroom experience.
- Understand customer requirements and direct them to the appropriate Sales Executive or department.
- Ensure showroom standards are maintained to provide a positive customer environment.
- Identify opportunities to improve customer satisfaction and showroom processes.
Sales & CRM Support
- Support Customer Relationship Management (CRM) activities and maintain accurate customer records.
- Contact customers via phone or email regarding enquiries, appointments, and follow-ups.
- Update and manage Salesforce opportunities and customer interactions.
- Support showroom promotions, marketing campaigns, product launches, and special events.
- Monitor daily test-drive reports and coordinate follow-up actions with the sales team.
Fleet & Operational Support
- Assist with fleet-related activities, including vehicle inspections, replacements, and maintenance coordination.
- Inspect returned vehicles and ensure payment settlements are completed.
- Coordinate accident reporting and documentation where applicable.
- Support vehicle movement and operational activities as required.
Reporting & Administration
- Collect and submit daily walk-in customer reports to management.
- Prepare ad hoc operational and performance reports.
- Maintain accurate records and ensure timely documentation.
- Monitor showroom performance metrics and support continuous improvement initiatives.
Customer Service & Complaint Handling
- Respond professionally to escalated customer complaints received from contact centers and social media channels.
- Coordinate with internal departments to ensure timely issue resolution.
- Deliver exceptional customer service while maintaining company standards and brand reputation.
- Build positive relationships with customers and internal stakeholders.
Minimum Requirements
Education
- Diploma or Bachelor's Degree in Business Administration, Marketing, Management, or a related field.
Experience
- Minimum 3 years of experience in customer service, showroom operations, sales support, CRM, or automotive retail.
- Experience in the automotive industry is an advantage.
Preferred Skills
- Bilingual (English and Arabic preferred).
- Intermediate Microsoft Excel skills, including reporting and data analysis.
- Experience using CRM platforms such as Salesforce is advantageous.
- Strong interpersonal and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work effectively in a fast-paced customer-focused environment.
Technical Skills
- Customer Service
- Showroom Operations
- Customer Relationship Management (CRM)
- Salesforce
- Sales Support
- Fleet Coordination
- Vehicle Inspection
- Complaint Resolution
- Customer Engagement
- Microsoft Excel
- Data Analysis
- Reporting
- Administrative Support
- Test Drive Coordination
- Communication Skills
Core Competencies
- Customer Focus
- Relationship Building
- Communication Skills
- Problem Solving
- Time Management
- Multitasking
- Attention to Detail
- Teamwork
- Adaptability
- Organizational Skills
Why Join Al Abdulghani Motors?
Al Abdulghani Motors is one of Qatar's leading automotive companies, representing globally recognized vehicle brands and delivering exceptional customer experiences. Joining the showroom operations team offers the opportunity to work in a professional, customer-focused environment with excellent career development opportunities, continuous learning, and exposure to modern automotive retail operations.
ATS Keywords
Customer Experience Coordinator, Showroom Coordinator, Sales Support Executive, Customer Service Executive, CRM Coordinator, Showroom Operations, Automotive Customer Service, Fleet Coordinator, Salesforce CRM, Customer Engagement, Vehicle Inspection, Automotive Retail, Sales Administration, Customer Relations, Complaint Handling, Microsoft Excel, Automotive Jobs Qatar, Al Abdulghani Motors Careers.
CV Tips
Highlight your experience in customer service, showroom operations, CRM systems, sales support, customer engagement, and administrative coordination. Include measurable achievements such as customer satisfaction improvements, CRM accuracy, successful event coordination, or operational reporting. Experience with Salesforce, Microsoft Excel, and the automotive industry will significantly improve your ATS score.
Application Tips
Tailor your CV to demonstrate your ability to deliver exceptional customer experiences, manage CRM records, coordinate showroom activities, and support sales operations. Quantify achievements such as customer satisfaction scores, the number of customers served, successful campaign support, or improvements in operational efficiency. Strong communication skills, bilingual ability, and automotive retail experience will make your application more competitive.