Job Description/Specification:
Talabat is looking for an Account Management Team Lead to lead a team of account managers while managing a portfolio of key restaurant partners. The position combines sales leadership, partner relationship management, account growth, commercial negotiations, and performance management.
This role is suitable for experienced sales or account management professionals who are confident leading teams, managing complex partner relationships, working toward revenue targets, and using data to identify opportunities for business growth.
Account Management Team Lead Job Overview
The Account Management Team Lead will be responsible for helping account managers develop profitable, long-term relationships with restaurant partners. The role requires a hands-on leadership approach, with the Team Lead also managing important accounts directly and contributing to commercial growth.
The successful candidate will coach team members through the full account management cycle, including pitching, negotiation, relationship development, account planning, and partner retention.
Key Responsibilities
The Account Management Team Lead will:
- Manage critical restaurant partners with complex commercial requirements.
- Lead and coach account managers in managing end-to-end partner relationships.
- Support team members with pitching, negotiation, account planning, and partner development.
- Monitor daily, weekly, and monthly sales and revenue targets.
- Track individual and team performance and take action where targets are at risk.
- Provide regular training, coaching, and professional development to account managers.
- Set clear performance expectations and provide ongoing guidance.
- Develop account management strategies designed to increase partner success and revenue.
- Personally manage a portfolio of key restaurant accounts and identify opportunities for growth.
- Build strong relationships with restaurant partners and understand their commercial needs.
- Ensure account plans are effectively executed and partner expectations are managed.
- Work with cross-functional teams to resolve partner issues and improve the overall partner experience.
- Use account and sales data to identify trends, performance gaps, and new opportunities.
- Prepare performance reports for senior management.
- Identify opportunities to improve account management processes and contribute to best practices.
- Drive sales pipeline development and achievement against team targets.
Requirements
Candidates should have at least five years of experience, preferably in sales, account management, business development, or a related commercial role.
A strong passion for sales is important, along with the ability to work in a transactional sales environment and consistently focus on measurable commercial results.
The role requires a high level of ownership and dedication. Candidates should be comfortable taking initiative, developing creative sales approaches, engaging prospects and partners, and finding practical ways to increase account performance.
Skills and Experience
Strong relationship-building and negotiation skills are essential because the Team Lead will work closely with restaurant partners and help account managers manage their commercial relationships.
Leadership experience is also important. The successful candidate should be able to identify development areas within the team, provide constructive coaching, and maintain high standards of performance.
Analytical ability will help the Team Lead evaluate account performance, recognize trends, and make informed recommendations. Experience working with CRM systems, particularly Salesforce, is relevant, while familiarity with Google Workspace and similar productivity tools is also useful.
What to Expect From the Role
This is a hands-on leadership position rather than a purely supervisory role. Alongside coaching the account management team, the successful candidate will maintain direct responsibility for important restaurant accounts.
The combination of team leadership and personal account ownership makes the position suitable for experienced account managers or sales professionals who are ready to take on broader commercial responsibility.
The role also provides exposure to partner strategy, sales pipeline management, revenue growth, data analysis, and cross-functional collaboration within a fast-moving digital delivery business.
About Talabat
Talabat is part of Delivery Hero, a global local delivery platform operating across numerous international markets. The business connects customers with restaurants and other services through its digital platform.
For professionals looking for account management, sales, business development, or partnership roles in Qatar, this opportunity offers the chance to combine commercial relationship management with people leadership and business growth.