Job Description/Specification:
Raffles Doha is seeking a Raffles Ambassador to create personalised and memorable experiences for guests from arrival through departure. This is a front-office hospitality role suited to candidates who combine polished communication, attention to detail, discretion, and a genuine interest in luxury guest service.
Key Responsibilities
- Welcome guests warmly and manage personalised arrival and departure experiences.
- Handle check-in, check-out, room assignments, billing, and cashiering accurately.
- Anticipate guest preferences and use available information to personalise their stay.
- Provide knowledgeable assistance regarding hotel facilities, dining, wellness services, and local experiences.
- Respond to guest questions, requests, and concerns with professionalism and a solution-focused approach.
- Coordinate with Butler Service, Concierge, Housekeeping, Guest Relations, and other departments to ensure smooth service.
- Maintain accurate guest profiles and preferences to support recognition and personalised service.
- Take ownership of service recovery and follow through on guest concerns until they are appropriately resolved.
- Support VIP arrivals, special occasions, and individually tailored guest arrangements.
- Maintain high standards of grooming, etiquette, confidentiality, and front-office procedures.
Requirements
- Previous experience in Front Office, Guest Relations, or another guest-facing hospitality position is preferred.
- Experience within luxury hospitality would be an advantage.
- Excellent verbal and interpersonal communication skills.
- Strong attention to detail and the ability to manage multiple priorities.
- Calm and professional approach when handling guest concerns or unexpected situations.
- Familiarity with Opera PMS or similar hotel management systems is advantageous.
- Fluent English is required, while additional languages can strengthen your profile.
- A genuine interest in personalised service and luxury hospitality.
- Professional presentation and strong awareness of guest confidentiality.
Why You'll Love This Opportunity
- Work within the luxury hospitality environment of Raffles Doha.
- Gain experience in highly personalised guest service and luxury front-office operations.
- Work closely with multiple hotel departments and develop broad hospitality knowledge.
- Access colleague benefits that include selected hotel stays, upgrades, dining, and wellness discounts.
- Build experience with VIP service, guest relations, service recovery, and personalised hospitality.
Who Should Apply?
This position is a strong match for hospitality professionals who enjoy interacting directly with guests and take pride in getting the small details right. Candidates from front office, guest relations, concierge, or luxury hotel environments should be particularly relevant.
The role also suits someone who remains composed under pressure, communicates naturally with different types of guests, and understands that luxury service is often about anticipating needs rather than simply responding to requests.
Skills That Will Help You Succeed
Strong interpersonal skills are essential because the Raffles Ambassador represents the hotel throughout much of the guest journey. Organisation and attention to detail are equally important when handling billing, room assignments, guest preferences, and special arrangements.
Knowledge of hotel PMS systems, service recovery, local attractions, and luxury hospitality standards can also help you perform effectively. The ability to coordinate with colleagues across departments is critical to delivering a seamless experience.
How to Stand Out
Your CV should clearly show your guest-facing hospitality experience rather than simply listing general duties. Highlight experience with check-in and check-out, VIP guests, guest complaints, service recovery, Opera PMS, cashiering, or personalised guest requests where applicable.
Quantifiable achievements can make your application stronger. For example, mention guest satisfaction results, recognition received for service, responsibility for VIP arrivals, or experience handling high-volume front-office operations.
Interview Preparation
Be prepared to explain how you would handle a dissatisfied guest while protecting the hotel's service standards. You may also be asked how you would respond when several guests need assistance simultaneously.
Prepare examples demonstrating your communication skills, attention to detail, teamwork, and ability to resolve problems calmly. Questions may also focus on how you would personalise an experience using guest preferences or coordinate a complex VIP arrival with other departments.
Career Growth
Experience as a Raffles Ambassador can provide a foundation for progression into roles such as Guest Relations, Front Office Supervisor, Butler Service, Concierge, or other luxury hospitality leadership positions. Building strong knowledge of guest experience and hotel operations can support longer-term progression within the hospitality industry.
Frequently Asked Questions
What experience is required for the Raffles Ambassador role?
Previous Front Office, Guest Relations, or luxury hospitality experience is preferred, although the suitability of a candidate will depend on their overall guest-service skills and background.
Is English required for this position?
Yes. Fluency in English is required. Additional languages are considered an advantage.
Is Opera PMS experience necessary?
Opera PMS or similar hotel management system experience is advantageous but is not stated as a mandatory requirement.
What type of candidate is best suited to this role?
Someone polished, welcoming, detail-oriented, discreet, and comfortable providing highly personalised service in a luxury hotel environment.
Does the role involve VIP guests?
Yes. Supporting VIP arrivals, special occasions, and bespoke guest arrangements is part of the position.