Job Description/Specification:
The Westin Doha Hotel & Spa, part of Marriott International, is seeking a customer-focused Locker Room Attendant to maintain a clean, organized, and welcoming locker room environment for guests, members, and visitors. This role combines excellent customer service with facility maintenance, ensuring guests enjoy a comfortable, safe, and professional wellness experience.
If you have a passion for hospitality, cleanliness, and guest satisfaction, this is an excellent opportunity to join one of the world's leading hotel brands.
About This Role
As a Locker Room Attendant, you will be responsible for maintaining locker room facilities, assisting guests, distributing amenities, monitoring cleanliness, and ensuring safety and hygiene standards are consistently met. You will also support daily operations by handling basic administrative tasks, communicating effectively with guests and colleagues, and helping create a welcoming wellness environment.
Key Responsibilities
Guest Service
- Welcome guests, members, and visitors in a friendly and professional manner.
- Provide assistance with locker room facilities and amenities.
- Respond promptly to guest enquiries and requests.
- Deliver exceptional customer service that reflects Westin hospitality standards.
- Handle telephone enquiries professionally when required.
Locker Room Operations
- Maintain a clean, organized, and welcoming locker room environment.
- Monitor locker room facilities to ensure proper functionality.
- Distribute towels, toiletries, and guest amenities.
- Ensure lockers, changing areas, and common spaces remain well-presented.
- Assist with replenishing supplies throughout the day.
Housekeeping & Facility Maintenance
- Maintain cleanliness of locker rooms and wellness areas.
- Ensure hygiene and sanitation standards are consistently met.
- Identify maintenance issues and report them promptly.
- Assist in maintaining an orderly and safe environment.
Health, Safety & Compliance
- Follow all Marriott policies, procedures, and operational standards.
- Report accidents, injuries, and unsafe working conditions.
- Protect company assets and maintain confidentiality.
- Ensure compliance with health, hygiene, and workplace safety regulations.
Administrative Support
- Enter and retrieve work-related information using computers or POS systems.
- Prepare and review basic documents accurately.
- Maintain operational records as required.
- Support supervisors with additional operational duties.
Team Collaboration
- Build positive working relationships with colleagues.
- Support team members in achieving departmental goals.
- Communicate professionally with staff and management.
- Perform additional duties assigned by supervisors.
Minimum Qualifications
- High school diploma or G.E.D. equivalent.
- Minimum 1 year of related work experience in hospitality, fitness clubs, spas, wellness centers, or customer service.
- Good communication and interpersonal skills.
- Basic computer skills.
- Ability to maintain a professional appearance and attitude.
Preferred Qualifications
- Previous experience in hotels, spas, health clubs, or wellness facilities.
- Strong customer service background.
- Experience working in luxury hospitality is an advantage.
- Ability to work flexible shifts, including weekends and holidays.
Technical Skills
- Customer Service
- Locker Room Operations
- Housekeeping
- Facility Maintenance
- Hygiene & Sanitation
- Inventory Replenishment
- Basic Computer Skills
- Point of Sale (POS) Systems
- Telephone Etiquette
- Record Keeping
- Safety Procedures
- Hospitality Operations
- Administrative Support
- Communication Skills
- Workplace Compliance
Core Competencies
- Guest Focus
- Professionalism
- Teamwork
- Communication
- Attention to Detail
- Time Management
- Organization
- Reliability
- Adaptability
- Integrity
- Problem Solving
- Positive Attitude
- Customer Care
- Accountability
- Service Excellence
Why Join Marriott International?
As part of The Westin Hotels & Resorts, you'll join Marriott International, one of the world's largest and most respected hospitality companies. Westin is recognized globally for its commitment to wellness, exceptional guest experiences, and employee development. Team members enjoy professional training, career advancement opportunities, and the chance to build a rewarding career within Marriott's global network.