Job Description/Specification:
Central Inn Souq Waqif Hotel is seeking an experienced Assistant Housekeeping Manager to support the daily management of housekeeping operations. Located in the heart of Doha's iconic Souq Waqif, the hotel provides comfortable accommodations for both business and leisure travelers while maintaining high standards of cleanliness, safety, and guest satisfaction.
This role is ideal for hospitality professionals with strong leadership skills and experience in hotel housekeeping operations who are passionate about delivering exceptional guest experiences.
About This Role
As the Assistant Housekeeping Manager, you will assist the Housekeeping Manager in overseeing guest rooms, public areas, and back-of-house operations. You will supervise housekeeping staff, conduct quality inspections, coordinate laundry and linen management, manage inventories, resolve guest requests, and ensure compliance with hotel cleanliness, hygiene, and safety standards.
Key Responsibilities
Housekeeping Operations
- Support the daily management of housekeeping operations across guest rooms, public areas, and back-of-house facilities.
- Ensure all rooms and hotel areas meet established cleanliness and presentation standards.
- Coordinate room readiness with Front Office to support timely guest check-ins.
- Monitor housekeeping workflows to maximize operational efficiency.
Team Leadership
- Supervise, assign, and monitor housekeeping staff on daily tasks.
- Support recruitment, interviewing, onboarding, and training of new housekeeping associates.
- Provide coaching, performance feedback, and ongoing team development.
- Foster teamwork and maintain high productivity during peak operational periods.
Quality Assurance
- Conduct routine inspections of guest rooms, corridors, and public areas.
- Ensure compliance with housekeeping procedures and quality standards.
- Identify deficiencies and implement corrective actions promptly.
- Maintain consistent service delivery aligned with hotel expectations.
Laundry & Inventory Management
- Coordinate laundry operations and linen management.
- Monitor inventory of linens, cleaning supplies, guest amenities, and housekeeping equipment.
- Ensure adequate stock levels while minimizing waste.
- Maintain accurate inventory records and support purchasing requirements.
Guest Service
- Respond promptly and professionally to guest requests and housekeeping concerns.
- Resolve service issues efficiently to enhance guest satisfaction.
- Coordinate with Engineering and Front Office to address maintenance-related concerns affecting room availability.
Health, Safety & Compliance
- Ensure compliance with health, hygiene, sanitation, and infection-control procedures.
- Promote safe working practices throughout housekeeping operations.
- Monitor adherence to hotel safety policies and regulatory requirements.
Minimum Qualifications
- Previous experience in a hotel housekeeping leadership or supervisory role.
- Strong understanding of housekeeping operations and hotel cleanliness standards.
- Proficiency in English.
- Ability to work flexible schedules, including weekends and public holidays.
Technical Skills
- Housekeeping Operations
- Hotel Operations
- Team Supervision
- Room Inspections
- Quality Assurance
- Laundry Operations
- Linen Management
- Inventory Control
- Housekeeping Scheduling
- Staff Training
- Guest Service
- Health & Safety Compliance
- Infection Control
- Microsoft Office
- Housekeeping Reporting Systems
Core Competencies
- Leadership
- Communication Skills
- Customer Service Excellence
- Organizational Skills
- Attention to Detail
- Time Management
- Problem Solving
- Multitasking
- Teamwork
- Accountability
- Decision Making
- Adaptability
- Conflict Resolution
- Professionalism
- Results Orientation
Preferred Qualifications
- Previous supervisory experience within hotel housekeeping operations.
- Experience in luxury, boutique, or international hotel brands.
- Knowledge of housekeeping management systems and scheduling software.
- Additional language skills commonly spoken in Doha are an advantage.
- Strong understanding of hotel hygiene, sanitation, and infection-control standards.
Why Join Central Inn Souq Waqif Hotel?
Located in one of Doha's most vibrant cultural destinations, Central Inn Souq Waqif Hotel offers an opportunity to build your hospitality career in a dynamic and guest-focused environment. Team members enjoy working in a collaborative culture dedicated to service excellence, operational quality, and continuous professional growth.