Job Description/Specification:
Qatar Duty Free (QDF) is looking for enthusiastic and customer-focused Till Assistants to join its award-winning retail team at Hamad International Airport. As part of one of the world's largest airport duty-free operations, you will manage cash desk transactions, deliver exceptional customer service, and ensure accurate and secure handling of payments while helping maximize retail sales.
This is an excellent opportunity for individuals looking to begin or grow a career in retail, customer service, or airport operations with the Qatar Airways Group.
About This Role
As a Till Assistant, you will be responsible for processing customer purchases quickly and accurately using the Point of Sale (POS) system while providing a friendly and professional shopping experience. You will handle multiple payment methods, safeguard cash and documentation, assist customers with inquiries, and maintain high standards of security and operational compliance.
Key Responsibilities
Customer Service
- Deliver exceptional customer service to shoppers and passengers.
- Welcome customers with a friendly and professional attitude.
- Assist customers with purchases and product-related inquiries.
- Resolve customer concerns promptly or escalate them when necessary.
- Ensure every customer enjoys a positive shopping experience.
Cash & POS Operations
- Operate the Point of Sale (POS) system accurately and efficiently.
- Process cash, credit card, traveller's cheque, and other payment transactions.
- Verify cash float before the start of each shift.
- Issue receipts for every transaction.
- Minimize customer waiting time during checkout.
Cash Handling & Security
- Handle cash and payment methods responsibly and securely.
- Maintain accurate cash records throughout the shift.
- Balance cash and resolve variances at shift end.
- Secure cash, receipts, and company documentation.
- Report security breaches or suspicious activities immediately.
- Remain vigilant in theft-prone ("Hot Spot") areas.
Operational Support
- Maintain confidentiality of company information.
- Follow Qatar Duty Free operational procedures and security policies.
- Support supervisors with additional departmental duties as assigned.
- Contribute to maintaining a safe, organized, and efficient retail environment.
Minimum Qualifications
- Basic literacy and numeracy skills.
- Good command of the English language.
- Basic computer skills.
- No previous work experience required (entry-level opportunity).
Preferred Qualifications
- Previous retail experience.
- Customer service experience.
- Experience operating Point of Sale (POS) systems.
- Cash handling experience.
- Experience in airport, hospitality, or travel retail is an advantage.
Technical Skills
- Point of Sale (POS) Systems
- Cash Handling
- Payment Processing
- Credit Card Transactions
- Retail Operations
- Customer Service
- Basic Computer Skills
- Cash Reconciliation
- Sales Transactions
- Product Knowledge
- Retail Security Awareness
- Documentation Management
Core Competencies
- Customer Focus
- Communication Skills
- Attention to Detail
- Accuracy
- Integrity
- Teamwork
- Problem Solving
- Time Management
- Reliability
- Professionalism
- Adaptability
- Positive Attitude
- Multitasking
- Sales Awareness
- Responsibility
Why Join Qatar Duty Free?
Qatar Duty Free operates one of the world's largest airport retail destinations, offering employees the opportunity to work in a dynamic international environment with one of the world's leading airline groups.
Benefits
- Career opportunities within Qatar Airways Group.
- International and multicultural work environment.
- Professional training and career development.
- Experience in a world-class airport retail operation.
- Competitive salary and employee benefits.
- Opportunity to interact with travelers from around the globe.
- Exposure to premium international retail brands.