Job Description/Specification:
The Ritz-Carlton Doha, part of Marriott International's luxury hospitality portfolio, is seeking a customer-focused Recreation Attendant to support the daily operations of its recreation facilities. This role is responsible for delivering exceptional guest experiences across fitness, pool, beach, entertainment, and recreational areas while ensuring safety, cleanliness, and operational excellence.
This is an excellent opportunity for energetic hospitality professionals who enjoy engaging with guests, promoting recreational activities, and maintaining world-class service standards in a luxury hotel environment.
About This Role
As a Recreation Attendant, you will be the primary point of contact for guests using the hotel's recreational facilities. You will assist guests with activity registration, provide facility information, promote a welcoming atmosphere, ensure compliance with safety procedures, and support private events while maintaining the highest standards of cleanliness and guest satisfaction.
Key Responsibilities
Guest Services
- Welcome guests and provide information about recreation facilities and activities.
- Register and schedule guests for recreational programs and activities.
- Promote fitness, pool, beach, entertainment, and children's activities.
- Respond professionally to guest inquiries and special requests.
- Deliver exceptional customer service in line with Ritz-Carlton luxury standards.
Recreation Operations
- Monitor recreational areas to ensure guest safety and compliance with facility rules.
- Maintain cleanliness and organization of recreation facilities and equipment.
- Set up and support recreational activities, private functions, and group events.
- Prepare equipment for daily operations.
- Report maintenance issues and equipment defects promptly.
Safety & Emergency Response
- Monitor guest activities and identify potential safety risks.
- Respond appropriately to emergencies following established procedures.
- Provide First Aid and CPR assistance until medical personnel arrive.
- Report accidents, incidents, and unsafe conditions.
- Follow all health, safety, and security policies.
Cashiering & Administration
- Process payments for recreational services, rentals, and retail items.
- Operate Point-of-Sale (POS) systems.
- Handle cash transactions accurately.
- Maintain activity records and operational documentation.
Team Collaboration
- Work closely with Front Office, Housekeeping, Engineering, and other departments.
- Support colleagues in achieving operational goals.
- Maintain professional communication with guests and team members.
- Assist with additional operational duties as assigned.
Minimum Qualifications
- High School Diploma, GED, or equivalent.
- CPR Certification.
- First Aid Certification.
- Recreation Equipment Certification (where applicable).
- Any certifications required by local authorities.
- No prior work experience is required.
Technical Skills
- Guest Relations
- Recreation Operations
- Customer Service
- First Aid
- CPR
- Safety Procedures
- Emergency Response
- Cash Handling
- Point-of-Sale (POS) Systems
- Equipment Handling
- Event Support
- Facility Maintenance
- Hospitality Operations
- Microsoft Office (basic)
- Record Keeping
Core Competencies
- Excellent Communication Skills
- Customer-Centric Approach
- Teamwork
- Professionalism
- Attention to Detail
- Problem Solving
- Time Management
- Adaptability
- Positive Attitude
- Physical Stamina
- Conflict Resolution
- Organizational Skills
- Reliability
- Multitasking
- Service Excellence
Preferred Qualifications
- Previous experience in hospitality, recreation, fitness, or leisure services.
- Experience working in luxury hotels or resorts.
- Knowledge of swimming pool, fitness center, or beach operations.
- Experience using POS systems.
- Additional customer service or hospitality certifications are an advantage.
Why Join The Ritz-Carlton Doha?
As part of Marriott International, The Ritz-Carlton offers an exceptional career path within one of the world's leading luxury hospitality brands.
Benefits
- Work for a globally recognized luxury hotel brand.
- Professional training and career development opportunities.
- Exposure to international hospitality standards.
- Diverse and inclusive workplace.
- Opportunities for internal career growth across Marriott properties worldwide.
- Supportive and collaborative work environment.
- Competitive salary and employee benefits.