Job Description/Specification:
An exciting opportunity is available for an experienced Restaurant Supervisor to oversee front-of-house operations, deliver exceptional guest experiences, and support the Restaurant Management team in maintaining the highest standards of service excellence. This role is responsible for supervising daily restaurant operations, leading service teams, ensuring operational compliance, and contributing to a positive dining experience for every guest.
This position is ideal for hospitality professionals with strong leadership skills, operational expertise, and a passion for delivering outstanding customer service.
About This Role
As a Restaurant Supervisor, you will support the Assistant Restaurant Manager in coordinating restaurant operations, supervising front-of-house staff, monitoring service quality, and ensuring compliance with company policies and hospitality standards. You will play a key role in staff training, guest satisfaction, operational efficiency, and maintaining a professional and welcoming dining environment.
Key Responsibilities
Restaurant Operations
- Assist the Assistant Restaurant Manager in supervising daily restaurant operations.
- Ensure opening and closing procedures, operational checklists, and shift requisitions are completed accurately.
- Conduct pre-shift briefings and ensure team members are informed about menu updates, reservations, promotions, and operational priorities.
- Monitor restaurant and kitchen operations to maintain high standards of food quality and customer service.
- Ensure compliance with company policies, operational procedures, and service standards.
- Operate and supervise the use of Point of Sale (POS) systems.
- Monitor and enforce cash handling procedures and financial controls.
Guest Experience
- Deliver exceptional customer service by engaging with guests professionally and courteously.
- Resolve guest enquiries, complaints, and service issues promptly and effectively.
- Maintain a visible presence on the restaurant floor to monitor service quality and support team members.
- Ensure guests receive a memorable dining experience that reflects company standards.
Leadership & Team Management
- Supervise, motivate, and support front-of-house employees during daily operations.
- Observe staff performance and provide coaching and constructive feedback.
- Promote teamwork, accountability, and a positive working environment.
- Lead by example while maintaining professional appearance and service excellence.
- Ensure team members are prepared and equipped to deliver efficient service.
Training & Human Resources
- Support onboarding, training, and continuous development of restaurant staff.
- Assist in identifying high-potential employees and support career development initiatives.
- Participate in recruitment activities and coordinate with Human Resources when required.
- Assist with probation reviews, performance appraisals, and employee documentation.
- Foster an inclusive workplace culture built on respect, collaboration, and engagement.
Health, Safety & Compliance
- Ensure compliance with food safety, hygiene, and occupational health regulations.
- Maintain a clean, safe, and organized restaurant environment.
- Ensure all staff follow sanitation procedures and company safety standards.
Marketing & Brand Representation
- Stay informed about current promotions, seasonal menus, and special offers.
- Promote company products and services to enhance guest satisfaction.
- Represent the brand professionally in every guest interaction.
Communication & Reporting
- Maintain effective communication between front-of-house and kitchen teams.
- Prepare operational reports and communicate performance updates to management.
- Ensure smooth coordination across departments to support efficient restaurant operations.
Minimum Requirements
- Previous experience as a Restaurant Supervisor, Senior Waiter, Team Leader, or similar hospitality leadership role.
- Experience in casual dining, fine dining, hotels, or restaurant operations.
- Strong leadership and people management skills.
- Excellent customer service and conflict resolution abilities.
- Proficiency in Point of Sale (POS) systems.
- Good knowledge of food safety and hygiene regulations.
- Excellent communication and organizational skills.
- Flexibility to work shifts, weekends, and public holidays.
Technical Skills
- Restaurant Operations
- Front-of-House Management
- Team Supervision
- Customer Service Excellence
- Guest Relations
- POS Systems
- Cash Handling
- Food & Beverage Operations
- Staff Training & Coaching
- Shift Management
- Conflict Resolution
- Health & Safety Compliance
- Food Hygiene Standards
- Inventory & Requisition Management
- Operational Reporting
- Communication & Leadership
Why Join Us?
This role offers the opportunity to develop your hospitality career in a dynamic restaurant environment where service excellence, teamwork, and guest satisfaction are at the heart of every operation. You'll gain valuable leadership experience while contributing to exceptional dining experiences and ongoing operational success.