Job Description/Specification:
St. Regis Doha is seeking a highly organized and detail-oriented Housekeeping Coordinator to support the daily operations of the Housekeeping department. The successful candidate will coordinate room assignments, monitor room status, communicate with multiple hotel departments, and ensure guestrooms are prepared efficiently to deliver an exceptional luxury guest experience.
About This Role
As a Housekeeping Coordinator, you will act as the communication hub between Housekeeping, Front Office, Engineering, and Laundry departments. You will monitor room availability, prioritize cleaning schedules, resolve room discrepancies, and ensure rooms are ready for arriving guests while maintaining Marriott International's luxury hospitality standards.
Key Responsibilities
Housekeeping Coordination
- Review daily occupied and departing room reports.
- Verify room status and identify room discrepancies.
- Prepare and distribute daily room assignments to housekeeping associates.
- Prioritize room cleaning based on arrivals, departures, and occupancy.
- Update room status accurately in the hotel management system.
Room Operations
- Coordinate with the Front Office to resolve room status discrepancies.
- Monitor vacant dirty rooms and ensure timely cleaning.
- Assign rush rooms and prioritize urgent guest requests.
- Maintain and update the "Do Not Disturb (DND)" room list.
- Ensure departing rooms are cleaned and available according to operational deadlines.
Interdepartmental Coordination
- Serve as the liaison between Housekeeping, Front Office, Engineering, and Laundry.
- Coordinate maintenance requests and monitor completion.
- Communicate guest requests and operational priorities across departments.
- Support smooth room turnover to maximize guest satisfaction and occupancy.
Administration & Reporting
- Complete all housekeeping administrative documentation.
- Maintain accurate room status records and operational reports.
- Prepare daily housekeeping paperwork and shift reports.
- Enter and retrieve operational information using hotel computer systems.
Guest Service & Compliance
- Welcome guests professionally and respond promptly to requests.
- Anticipate guest needs and provide exceptional customer service.
- Follow Marriott International policies, procedures, and quality standards.
- Report maintenance issues, safety hazards, accidents, and operational concerns.
- Maintain confidentiality of guest information and hotel records.
- Ensure a professional appearance and uphold luxury service standards.
Qualifications
- High School Diploma or equivalent.
- Minimum 1 year of related experience in Housekeeping, Front Office, or hotel operations.
- Previous luxury hotel experience is an advantage.
- No supervisory experience required.
Technical Skills
- Housekeeping Operations
- Room Status Management
- Room Assignment Coordination
- Hotel Property Management Systems (PMS)
- Microsoft Office Suite
- Administrative Documentation
- Data Entry & Record Management
- Guest Service
- Front Office Coordination
- Engineering & Laundry Coordination
- Report Preparation
Core Competencies
- Excellent organizational and planning skills.
- Strong communication and interpersonal abilities.
- Attention to detail and accuracy.
- Ability to multitask in a fast-paced hotel environment.
- Problem-solving and decision-making skills.
- Customer-focused mindset.
- Professional attitude and teamwork.
- Ability to work under pressure and meet operational deadlines.
Preferred Experience
Experience in any of the following will be advantageous:
- Luxury Hotels & Resorts
- Housekeeping Coordination
- Rooms Division Operations
- Front Office Operations
- Hospitality Administration
- Marriott International Hotels
- Hotel Guest Services
Employee Benefits
Working with St. Regis Doha and Marriott International offers:
- Competitive salary and employee benefits.
- Professional development and ongoing training.
- Career advancement opportunities within Marriott International.
- Diverse and inclusive workplace culture.
- Global career mobility across Marriott's luxury hotel portfolio.
About St. Regis Doha
St. Regis Doha, part of Marriott International's prestigious luxury portfolio, is renowned for delivering bespoke guest experiences through legendary Butler Service and exceptional hospitality. Team members enjoy world-class training, career development opportunities, and the chance to build a rewarding career with one of the world's leading luxury hotel brands.
Who Should Apply?
This role is ideal for Housekeeping Coordinators, Housekeeping Administrators, Housekeeping Supervisors, Rooms Coordinators, Front Office Coordinators, and hospitality professionals looking to advance their careers in luxury hotel operations.