Job Description/Specification:
St. Regis Doha is seeking a highly organized and detail-oriented Housekeeping Coordinator to support the daily operations of the Housekeeping department. The successful candidate will coordinate room assignments, monitor room status, liaise with multiple hotel departments, and ensure guestrooms are prepared efficiently to deliver the exceptional luxury experience expected at St. Regis.
About This Role
As a Housekeeping Coordinator, you will serve as the communication hub between Housekeeping, Front Office, Engineering, and Laundry departments. You will monitor room availability, prioritize cleaning schedules, manage room discrepancies, and ensure guest rooms are ready on time while maintaining Marriott's world-class service standards.
Key Responsibilities
Housekeeping Coordination
- Review daily sold room reports and verify room status.
- Prepare and distribute room assignments to housekeeping attendants.
- Prioritize room cleaning schedules based on arrivals, departures, and occupancy.
- Update room status promptly within the hotel management system.
- Monitor housekeeping productivity to ensure operational efficiency.
Room Management
- Identify and resolve room status discrepancies with the Front Office team.
- Monitor vacant dirty rooms and ensure timely cleaning.
- Assign rush rooms and prioritize urgent cleaning requests.
- Maintain and update the "Do Not Disturb" (DND) room list.
- Verify departing guest rooms are cleaned and ready for new arrivals.
Interdepartmental Coordination
- Act as the primary liaison between Housekeeping, Front Office, Engineering, and Laundry.
- Coordinate maintenance requests and follow up until completion.
- Communicate guest requests and room priorities to relevant departments.
- Support seamless room turnover to maximize guest satisfaction.
Administration & Reporting
- Complete daily housekeeping reports and documentation.
- Maintain accurate housekeeping records and room status updates.
- Prepare operational paperwork and shift reports.
- Utilize hotel computer systems for tracking room availability and housekeeping activities.
Guest Service & Compliance
- Deliver exceptional customer service by responding to guest needs professionally.
- Maintain confidentiality of guest information.
- Ensure compliance with Marriott operational policies and quality standards.
- Report maintenance issues, safety hazards, and operational concerns promptly.
- Promote a safe, clean, and professional working environment.
Qualifications
- High School Diploma or G.E.D. equivalent.
- Minimum 1 year of experience in Housekeeping, Front Office, or hotel operations.
- Previous luxury hotel experience is an advantage.
- No supervisory experience required.
Technical Skills
- Housekeeping Operations
- Room Status Management
- Room Assignment Coordination
- Front Office Coordination
- Housekeeping Administration
- Hotel Property Management Systems (PMS)
- Microsoft Office Suite
- Report Preparation
- Data Entry
- Guest Service
- Interdepartmental Coordination
- Documentation & Record Management
Key Competencies
- Excellent organizational and time management skills.
- Strong communication and interpersonal abilities.
- High attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving and coordination skills.
- Professional appearance and positive attitude.
- Customer-focused mindset.
- Ability to work effectively under pressure.
Preferred Experience
Candidates with experience in the following areas will have an advantage:
- Luxury Hotels & Resorts
- Housekeeping Operations
- Front Office Operations
- Rooms Division
- Hotel Coordination
- Marriott International Hotels
- Hospitality Administration
- Guest Services
Employee Benefits
St. Regis Doha and Marriott International offer:
- Competitive salary and employee benefits.
- Professional training and career development opportunities.
- Global career advancement within Marriott International.
- Diverse and inclusive work environment.
- Opportunities to work with one of the world's leading luxury hospitality brands.
About St. Regis Doha
St. Regis Doha, part of Marriott International's prestigious luxury portfolio, is recognized worldwide for delivering bespoke guest experiences through legendary Butler Service and exceptional hospitality. Employees benefit from continuous learning, global career opportunities, and the chance to work within one of the world's most respected luxury hotel brands.
Who Should Apply?
This opportunity is ideal for Housekeeping Coordinators, Housekeeping Administrators, Housekeeping Supervisors, Front Office Coordinators, Rooms Coordinators, and hospitality professionals with experience in hotel operations and guest services who are looking to build a career in luxury hospitality.