Job Description/Specification:
St. Regis Doha is seeking a detail-oriented and guest-focused Banquet Coordinator to support the successful planning and execution of banquet events. The successful candidate will coordinate with event organizers, ensure banquet arrangements are executed flawlessly, and deliver exceptional service that reflects the renowned luxury standards of St. Regis and Marriott International.
About This Role
As a Banquet Coordinator, you will act as the primary point of contact for group coordinators and event hosts before and during events. You will review banquet event orders (BEOs), coordinate event requirements, oversee banquet setup, and ensure every function is delivered smoothly while exceeding guest expectations.
Key Responsibilities
Event Coordination
- Meet with group coordinators and event hosts before functions to confirm event arrangements.
- Review and analyze Banquet Event Orders (BEOs) to understand guest requirements and event specifications.
- Coordinate banquet setups, seating arrangements, buffet layouts, and action stations.
- Ensure all event requirements are communicated clearly to operational teams.
- Verify that banquet preparations are completed according to client expectations.
Guest Service Excellence
- Welcome guests professionally and provide exceptional hospitality throughout events.
- Respond promptly to guest requests and special event requirements.
- Follow up on banquet arrangements to ensure complete guest satisfaction.
- Anticipate guest needs and resolve service issues efficiently.
- Deliver personalized service that reflects St. Regis luxury standards.
Banquet Operations
- Coordinate with Food & Beverage, Kitchen, Stewarding, and Banquet Operations teams.
- Monitor event timelines and ensure smooth execution from setup to completion.
- Verify that banquet venues are prepared according to event specifications.
- Support operational teams during functions to maintain high service standards.
- Ensure banquet equipment, décor, and service stations are properly arranged.
Communication & Administration
- Answer telephone inquiries using professional etiquette.
- Maintain clear communication with internal departments and event organizers.
- Record and communicate special requests accurately.
- Support banquet documentation and operational reporting.
- Maintain confidentiality of guest and company information.
Safety & Compliance
- Follow Marriott International policies and operating procedures.
- Ensure compliance with food safety, hygiene, and workplace safety standards.
- Report accidents, unsafe conditions, and operational concerns promptly.
- Maintain a professional appearance and uphold luxury hospitality standards.
Qualifications
- High School Diploma or G.E.D. equivalent.
- Minimum 1 year of experience in banquet operations, food & beverage, hospitality, or event coordination.
- Previous luxury hotel experience is an advantage.
- No supervisory experience required.
Technical Skills
- Banquet Event Coordination
- Banquet Event Orders (BEO)
- Event Planning
- Food & Beverage Operations
- Guest Relations
- Customer Service
- Event Scheduling
- Hospitality Operations
- Function Setup Coordination
- Telephone Etiquette
- Microsoft Office Suite
- Event Documentation
- Team Coordination
- Operational Reporting
Key Competencies
- Excellent customer service and interpersonal skills.
- Strong organizational and time management abilities.
- Outstanding communication skills.
- Attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Problem-solving and decision-making skills.
- Professional appearance and presentation.
- Strong teamwork and collaboration skills.
Preferred Experience
Candidates with experience in the following areas will have an advantage:
- Luxury Hotels & Resorts
- Banquet Operations
- Conference & Event Management
- Food & Beverage Services
- Wedding & Corporate Events
- Hospitality Event Coordination
- Marriott Hotels
- Luxury Guest Services
Employee Benefits
St. Regis Doha and Marriott International offer a competitive benefits package including:
- Competitive salary and employee benefits.
- Professional training and career development opportunities.
- Global career mobility within Marriott International.
- A supportive and diverse work environment.
- Opportunities for career growth in luxury hospitality.
About St. Regis Doha
St. Regis Doha is part of Marriott International's prestigious luxury portfolio, renowned for delivering bespoke guest experiences through exceptional service, timeless elegance, and the legendary St. Regis Butler Service. Associates enjoy the opportunity to build rewarding careers while working in one of the world's most respected luxury hospitality brands.
Who Should Apply?
This role is ideal for Banquet Coordinators, Banquet Servers, Event Coordinators, Food & Beverage Coordinators, Conference Coordinators, Hospitality Professionals, and individuals with experience in luxury hotel banquet operations who are passionate about delivering memorable guest experiences.