Head of Cabin Crew Experience & Culture

Job Description/Specification:

Qatar Airways is seeking an experienced Head of Cabin Crew Experience & Culture to join its Cabin Services division in Doha, Qatar. This strategic leadership role offers the opportunity to shape the employee experience, engagement, and organizational culture for one of the world's largest and most diverse cabin crew workforces.

The successful candidate will lead initiatives that strengthen employee engagement, wellbeing, recognition, communication, and organizational culture while supporting Qatar Airways' commitment to operational excellence and exceptional customer service. Working closely with Human Resources and operational leadership teams, you will develop innovative people strategies that enhance employee satisfaction, retention, and overall workforce performance.

About This Role

As the Head of Cabin Crew Experience & Culture, you will be responsible for designing and implementing enterprise-wide employee engagement strategies, fostering an inclusive workplace culture, managing recognition and wellbeing programs, and ensuring employees remain connected, motivated, and aligned with Qatar Airways' values. You will use workforce insights, analytics, and employee feedback to continuously improve the cabin crew experience throughout the employee lifecycle.

Key Responsibilities

Employee Engagement Strategy

• Develop and implement the Cabin Services Employee Engagement & Culture Strategy.
• Align engagement initiatives with Qatar Airways' corporate vision and values.
• Build sustainable frameworks that improve employee motivation and organizational commitment.
• Establish measurable engagement objectives and performance indicators.
• Monitor workforce engagement trends and recommend continuous improvements.

Culture & Employee Experience

• Champion a high-performance, inclusive, and collaborative workplace culture.
• Lead employee experience initiatives throughout the cabin crew lifecycle.
• Improve onboarding, integration, wellbeing, recognition, development, and retention programs.
• Partner with HR and operational leaders to enhance employee satisfaction.
• Identify employee pain points and implement improvement initiatives.

Communications & Employee Voice

• Develop internal communication strategies that promote transparency and leadership visibility.
• Strengthen two-way communication between leadership and cabin crew.
• Establish employee listening channels and feedback mechanisms.
• Analyze employee feedback and implement meaningful action plans.
• Drive communication initiatives that reinforce organizational culture.

Recognition & Wellbeing

• Design and manage employee recognition and reward programs.
• Lead wellbeing initiatives that support employee health and engagement.
• Organize community-building activities and employee events.
• Foster a strong sense of belonging across the cabin crew community.
• Celebrate employee achievements and encourage positive workplace behaviors.

Leadership & Stakeholder Management

• Lead, coach, and develop high-performing engagement and culture teams.
• Collaborate with HR, Operations, Communications, and senior leadership.
• Influence business decisions through employee insights and workforce analytics.
• Manage multiple strategic initiatives in a dynamic environment.
• Drive organizational change and culture transformation projects.

Data & Continuous Improvement

• Utilize workforce data and employee engagement technologies to measure program effectiveness.
• Prepare executive reports and engagement dashboards.
• Analyze employee experience metrics and identify trends.
• Support evidence-based decision-making through data analytics.
• Continuously improve employee engagement programs using measurable outcomes.

Minimum Requirements

Education

• Bachelor's Degree or equivalent in Human Resources, Business Administration, Organizational Development, Psychology, Communications, Management, or a related discipline.
• Master's degree is an advantage.

Experience

• Minimum 12 years of relevant professional experience.
• Proven experience in employee engagement, employee experience, organizational development, internal communications, culture transformation, or related fields.
• Demonstrated success leading large-scale workforce engagement initiatives.
• Experience managing diverse, multicultural workforces.
• Leadership experience in complex corporate or aviation environments is highly desirable.

Preferred Skills

• Strategic leadership and organizational development expertise.
• Strong stakeholder management and influencing abilities.
• Exceptional communication and presentation skills.
• Data-driven decision-making and analytical thinking.
• Change management and culture transformation expertise.
• Strong people leadership and coaching capabilities.
• Project and program management experience.
• Passion for creating exceptional employee experiences.

Technical Skills

• Employee Engagement Platforms
• HR Information Systems (HRIS)
• Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Power BI or Workforce Analytics Tools
• Employee Survey Platforms
• Internal Communication Tools
• Data Analysis & Reporting
• Project Management Software
• Change Management Methodologies
• Performance Dashboard Reporting

Core Competencies

• Strategic Leadership
• Employee Engagement
• Organizational Development
• Culture Transformation
• Change Management
• Stakeholder Management
• Leadership Development
• Communication Skills
• Emotional Intelligence
• Analytical Thinking
• Project Management
• Coaching & Mentoring
• Collaboration
• Decision Making
• Innovation

Who Can Apply?

This opportunity is suitable for professionals currently working as:

• Head of Employee Experience
• Head of Employee Engagement
• Employee Experience Manager
• Organizational Development Manager
• Culture & Engagement Manager
• HR Business Partner
• Internal Communications Manager
• Talent Development Manager
• People & Culture Manager
• Employee Relations Manager

Professionals from aviation, airlines, hospitality, multinational corporations, consulting, financial services, healthcare, telecommunications, retail, and other large enterprise organizations are encouraged to apply.

CV Tips

To improve your chances of getting shortlisted, ensure your CV highlights:

• Large-scale employee engagement and culture initiatives.
• Organizational development and change management projects.
• Leadership of cross-functional or multicultural teams.
• Employee wellbeing, recognition, and communication programs.
• Measurable improvements in engagement, retention, or employee satisfaction.
• Workforce analytics, reporting, and data-driven decision-making.
• Stakeholder management and executive leadership collaboration.
• Professional certifications in HR, organizational development, leadership, or project management.

Application Tips

• Research Qatar Airways' values, culture, and Cabin Services operations before your interview.
• Prepare examples of successful employee engagement or culture transformation initiatives you have led.
• Demonstrate your experience improving employee satisfaction, retention, and organizational performance.
• Highlight your ability to influence senior stakeholders and manage change across large organizations.
• Showcase your leadership style, communication skills, and people development experience.
• Be prepared to discuss how you measure employee engagement success using analytics and KPIs.
• Emphasize your passion for creating inclusive, high-performing workplace cultures that support business excellence.

Looking for more Human Resources & Leadership jobs in Qatar? Explore the latest opportunities on QatarJobPortal.com and discover careers with leading employers across Qatar.