Job Description/Specification:
Marriott Marquis City Center Doha, the first Marriott Marquis property outside the United States, is looking for an enthusiastic and service-oriented Event Service Expert to join its Events Operations team. Located in the heart of Doha's West Bay business district, this award-winning five-star hotel is renowned for hosting world-class conferences, corporate events, weddings, and social gatherings.
This role is ideal for hospitality professionals who enjoy creating memorable guest experiences and thrive in fast-paced event environments. As an Event Service Expert, you will coordinate event execution, support banquet operations, and ensure every function is delivered seamlessly while maintaining Marriott's exceptional service standards.
About This Role
The Event Service Expert is responsible for preparing event venues, coordinating with clients and internal departments, delivering exceptional food and beverage service, and ensuring all event requirements are executed flawlessly. Working closely with Sales, Event Planning, Banquet, and Operations teams, you will help create outstanding experiences for corporate and social events while maintaining the highest levels of guest satisfaction.
Key Responsibilities
Event Operations
- Coordinate and execute corporate events, conferences, weddings, and social functions.
- Prepare function rooms according to approved event specifications.
- Ensure event setups meet Marriott brand standards and client expectations.
- Monitor event timelines to ensure smooth execution from setup to breakdown.
- Support successful delivery of food, beverage, and technical event services.
Guest Service
- Welcome guests and event organizers professionally.
- Respond promptly to guest requests and resolve service issues efficiently.
- Provide personalized assistance throughout the event.
- Ensure exceptional guest satisfaction by anticipating customer needs.
- Maintain a professional and positive attitude at all times.
Event Coordination
- Confirm event details with clients and internal departments.
- Collaborate with Sales and Event Planning teams on event requirements.
- Coordinate with kitchen, banquet, and technical teams during event execution.
- Monitor event progress and communicate updates effectively.
- Ensure all client requests are fulfilled accurately and on time.
Banquet & Venue Management
- Inspect event spaces before and after each function.
- Ensure cleanliness, presentation, and safety standards are maintained.
- Assist with event setup, equipment handling, and room turnover.
- Maintain banquet inventory and event equipment.
- Follow health, safety, and operational procedures.
Sales & Business Support
- Identify opportunities to upsell event services and hotel offerings.
- Promote Marriott products and services during guest interactions.
- Support revenue generation through exceptional service delivery.
- Contribute ideas to improve event operations and guest experiences.
Minimum Requirements
Education
- High School Diploma or equivalent.
- Diploma or Degree in Hospitality Management, Event Management, Tourism, or a related field is an advantage.
Experience
- Previous experience in hospitality, banquet operations, event coordination, or conference services is highly desirable.
- Experience in a luxury hotel or international hospitality brand is preferred.
- Customer-facing experience within hotels, events, or food and beverage operations is an advantage.
Preferred Skills
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Effective communication and teamwork skills.
- Attention to detail and problem-solving capabilities.
- Ability to work under pressure during large-scale events.
- Professional appearance and positive attitude.
- Flexibility to work evenings, weekends, and public holidays.
Technical Skills
- Event Coordination
- Banquet Operations
- Function Room Setup
- Food & Beverage Service
- Customer Service Management
- Event Logistics
- Microsoft Office Suite
- Event Planning Support
- Hotel Operations
- Health & Safety Compliance
Core Competencies
- Customer Service Excellence
- Event Coordination
- Communication Skills
- Teamwork
- Organization Skills
- Time Management
- Attention to Detail
- Problem Solving
- Adaptability
- Professionalism
- Relationship Building
- Multitasking
- Service Orientation
- Flexibility
- Guest Experience Management
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Event Service Expert
- Banquet Associate
- Banquet Server
- Conference & Events Coordinator
- Event Coordinator
- Banquet Supervisor
- Food & Beverage Associate
- Guest Service Associate
- Hospitality Executive
- Events Operations Assistant
Professionals from luxury hotels, resorts, convention centers, catering companies, event management firms, restaurants, hospitality groups, and conference venues are encouraged to apply.
CV Tips
To improve your chances of getting shortlisted, ensure your CV highlights:
- Experience supporting conferences, weddings, or corporate events.
- Banquet and food & beverage service experience.
- Customer service achievements and guest satisfaction examples.
- Event setup, coordination, and operational support experience.
- Teamwork and cross-department collaboration.
- Knowledge of luxury hospitality standards.
- Hospitality certifications and language skills.
- Experience working with international hotel brands.
Application Tips
- Research Marriott Marquis and Marriott International's event service standards before your interview.
- Prepare examples of successfully managing event operations or guest service challenges.
- Highlight your experience coordinating multiple tasks under tight timelines.
- Demonstrate your communication, teamwork, and organizational abilities.
- Showcase your commitment to delivering exceptional guest experiences.
- Maintain a professional appearance and confident attitude during the interview.
- Emphasize your flexibility and willingness to work in a dynamic hospitality environment.
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