Job Description/Specification:
Le Méridien, part of Marriott International's prestigious portfolio of luxury hotels, is seeking an experienced Front Office Supervisor to join its Rooms & Guest Services Operations team in Lusail, Qatar. Inspired by the golden era of travel, Le Méridien delivers sophisticated hospitality experiences through exceptional service, cultural discovery, and European elegance.
This role is ideal for hospitality professionals with supervisory experience who are passionate about guest satisfaction, operational excellence, and team leadership. As a Front Office Supervisor, you will oversee daily front desk operations, ensure seamless guest arrivals and departures, support team development, and maintain Marriott's world-class service standards.
About This Role
The Front Office Supervisor is responsible for supervising front desk operations, ensuring efficient guest check-in and check-out processes, managing cashiering activities, handling guest requests, and supporting the Front Office management team in delivering exceptional guest experiences. The role also includes coaching team members, maintaining operational standards, and ensuring compliance with Marriott policies and procedures.
Key Responsibilities
Front Office Operations
- Supervise daily front desk activities to ensure smooth hotel operations.
- Manage guest check-in, check-out, room assignments, and key issuance.
- Verify guest identification, payment methods, and reservation details.
- Ensure accurate guest account setup, billing, and room allocation.
- Maintain compliance with Marriott Front Office standards and procedures.
Guest Services
- Deliver exceptional customer service throughout the guest journey.
- Respond promptly to guest requests, inquiries, and special requirements.
- Provide guests with hotel information, directions, and local recommendations.
- Handle guest complaints professionally and ensure timely resolution.
- Follow up on guest requests to ensure complete satisfaction.
Cashiering & Financial Control
- Process payments, refunds, vouchers, paid-outs, and guest charges.
- Verify billing accuracy and resolve account discrepancies.
- Balance cash floats and complete shift-end cashier reports.
- Perform daily revenue reconciliation and banking procedures.
- Follow accounting policies and financial control procedures.
Team Leadership
- Assist management in training, coaching, and mentoring Front Office associates.
- Support employee performance evaluations and development initiatives.
- Promote teamwork and maintain a positive working environment.
- Serve as a role model for Marriott service standards and company values.
- Address employee concerns and support operational excellence.
Compliance & Quality Assurance
- Ensure compliance with Marriott operational policies and procedures.
- Maintain guest confidentiality and protect company assets.
- Report safety concerns, incidents, and security issues.
- Ensure adherence to quality assurance and service standards.
- Support workplace health, safety, and security initiatives.
Minimum Requirements
Education
- High School Diploma, G.E.D., or equivalent.
- Diploma or Degree in Hospitality Management or a related field is an advantage.
Experience
- Minimum 1 year of Front Office or Guest Services experience.
- Minimum 1 year of supervisory experience in a hotel environment.
- Previous experience with Marriott International or an international hotel brand is preferred.
- Experience handling cashiering and front office operations.
Preferred Skills
- Strong leadership and supervisory abilities.
- Excellent customer service and interpersonal skills.
- Strong problem-solving and conflict resolution capabilities.
- Effective communication and organizational skills.
- Ability to multitask in a fast-paced hospitality environment.
- High attention to detail and accuracy.
- Professional appearance and positive attitude.
Technical Skills
- Opera PMS or similar Property Management Systems
- Marriott Front Office Systems
- Microsoft Office Suite
- Hotel Reservation Systems
- Guest Billing & Cashiering
- Point of Sale (POS) Systems
- Revenue Reconciliation
- Customer Relationship Management (CRM)
- Payment Processing Systems
- Front Office Reporting
Core Competencies
- Leadership
- Customer Service Excellence
- Communication Skills
- Teamwork
- Problem Solving
- Time Management
- Attention to Detail
- Decision Making
- Conflict Resolution
- Professionalism
- Accountability
- Adaptability
- Financial Accuracy
- Service Orientation
- Relationship Building
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Front Office Supervisor
- Front Desk Supervisor
- Senior Front Desk Agent
- Guest Service Supervisor
- Reception Supervisor
- Front Office Team Leader
- Guest Relations Supervisor
- Duty Supervisor
- Hotel Reception Supervisor
- Rooms Operations Supervisor
Professionals from luxury hotels, international hotel brands, resorts, serviced apartments, hospitality groups, and tourism organizations are encouraged to apply.
CV Tips
To improve your chances of getting shortlisted, ensure your CV highlights:
- Front Office supervisory experience.
- Guest service and customer satisfaction achievements.
- Experience with Opera PMS, Marriott systems, or similar hotel software.
- Cashiering, billing, and financial reconciliation experience.
- Team leadership, coaching, and staff development experience.
- Guest complaint handling and service recovery examples.
- Hospitality certifications and language skills.
- Awards or recognition for operational excellence and guest service.
Application Tips
- Research Le Méridien and Marriott International's service standards before your interview.
- Prepare examples of successfully leading Front Office operations and resolving guest issues.
- Highlight your leadership, communication, and multitasking abilities.
- Demonstrate your experience with hotel management systems and cashiering procedures.
- Showcase your commitment to delivering exceptional guest experiences.
- Maintain a professional appearance and confidence throughout the interview.
- Emphasize your ability to lead teams while maintaining operational efficiency and service quality.
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