Job Description/Specification:
Raffles & Fairmont Doha, located within the iconic Katara Towers in Lusail, is seeking a professional and customer-focused Spa & Recreation Receptionist to join its luxury hospitality team. This role offers an exciting opportunity to become part of two world-renowned luxury hotel brands known for delivering exceptional guest experiences and personalized service.
As the first point of contact for guests visiting the spa and recreation facilities, you will create a warm and welcoming environment while managing reservations, appointments, guest inquiries, and front desk operations. Your contribution will ensure guests enjoy a seamless wellness experience that reflects the premium service standards of Raffles and Fairmont.
About This Role
The Spa & Recreation Receptionist is responsible for delivering exceptional guest service, coordinating spa and recreation bookings, managing reception operations, and promoting wellness services. Working closely with therapists, recreation attendants, and other hotel departments, you will help provide a memorable luxury spa experience from arrival through departure.
Key Responsibilities
Guest Services
- Welcome guests with professionalism, warmth, and personalized attention.
- Deliver exceptional customer service throughout the guest experience.
- Respond promptly to guest inquiries, requests, and concerns.
- Maintain guest confidentiality and provide discreet service.
- Ensure all guest interactions reflect luxury hospitality standards.
Spa & Recreation Operations
- Manage spa and recreation appointments using the booking system.
- Coordinate daily schedules for treatments and recreation activities.
- Perform guest check-in and check-out procedures efficiently.
- Process payments, billing, and membership transactions accurately.
- Support opening and closing procedures of the spa and recreation facilities.
Reservations & Administration
- Maintain accurate guest profiles, appointment records, and preferences.
- Update reservation schedules and booking information.
- Coordinate communication between therapists, recreation staff, and guests.
- Maintain organized reception records and operational documentation.
- Monitor appointment availability and optimize scheduling.
Sales & Promotion
- Promote spa treatments, wellness programs, memberships, and retail products.
- Recommend suitable services based on guest preferences.
- Support revenue growth through professional upselling techniques.
- Maintain comprehensive knowledge of spa services, hotel facilities, and promotional offers.
Operational Excellence
- Ensure reception and waiting areas remain clean, organized, and presentable.
- Monitor hygiene, health, and safety standards within the spa.
- Collaborate with other hotel departments to enhance guest experiences.
- Participate in training programs and continuous professional development.
Minimum Requirements
Education
- Diploma or certification in Hospitality Management, Business Administration, Tourism, or a related field is preferred.
Experience
- Previous experience in a spa, wellness center, recreation facility, or luxury hotel environment is preferred.
- Experience in front office, guest services, or customer-facing hospitality roles is an advantage.
- Familiarity with luxury hospitality service standards is desirable.
Preferred Skills
- Outstanding customer service and interpersonal skills.
- Strong communication and relationship-building abilities.
- Excellent organizational and multitasking skills.
- Professional appearance and positive attitude.
- Strong attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Sales and upselling skills.
- Fluency in English; additional languages are an advantage.
Technical Skills
- Microsoft Office Suite
- Spa Reservation Systems
- Hotel Property Management Systems (PMS)
- Appointment Scheduling Software
- Guest Profile Management
- Billing & Payment Processing
- Reservation Management
- Customer Relationship Management (CRM)
- Cash Handling
- Administrative Reporting
Core Competencies
- Customer Service Excellence
- Communication Skills
- Relationship Building
- Professionalism
- Attention to Detail
- Time Management
- Organization Skills
- Multitasking
- Teamwork
- Problem Solving
- Adaptability
- Sales & Upselling
- Emotional Intelligence
- Service Orientation
- Cultural Awareness
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Spa Receptionist
- Spa Coordinator
- Spa Front Desk Agent
- Guest Relations Agent
- Front Office Receptionist
- Wellness Receptionist
- Recreation Receptionist
- Hotel Receptionist
- Guest Service Agent
- Customer Service Executive
Professionals from luxury hotels, resorts, spas, wellness centers, fitness clubs, hospitality groups, and premium customer service environments are encouraged to apply.
CV Tips
To improve your chances of getting shortlisted, ensure your CV highlights:
- Experience in spa, wellness, recreation, or luxury hospitality.
- Guest service and front desk experience.
- Reservation and appointment management skills.
- Experience using hotel or spa management systems.
- Customer relationship management and upselling achievements.
- Cashiering, billing, and payment handling experience.
- Language skills and hospitality certifications.
- Examples of delivering exceptional guest satisfaction.
Application Tips
- Research the Raffles and Fairmont luxury hospitality brands before your interview.
- Demonstrate your passion for guest service and wellness hospitality.
- Prepare examples of handling guest requests and resolving service issues.
- Highlight your organizational, communication, and multitasking abilities.
- Showcase experience with reservation systems and front desk operations.
- Maintain a polished, professional appearance during the interview.
- Emphasize your commitment to delivering personalized luxury guest experiences.
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