Job Description/Specification:
We are seeking a proactive and customer-focused IT Support professional to provide first-line technical support for end-users across the organization. The successful candidate will be responsible for troubleshooting hardware, software, networking, and peripheral device issues while ensuring reliable IT services and minimal system downtime. This role is ideal for individuals with strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional IT support.
About This Role
As an IT Support professional, you will install, configure, maintain, and troubleshoot computer systems, networks, and business applications. You will serve as the primary point of contact for technical support requests, assisting users through phone, email, remote support, and on-site visits. You will also support POS systems, printers, Wi-Fi infrastructure, and end-user devices while ensuring all incidents are properly documented and resolved.
Key Responsibilities
Technical Support
- Provide first-level technical support for hardware, software, and network-related issues.
- Diagnose and resolve desktop, laptop, operating system, and application problems.
- Respond to support requests via phone, email, remote access, and in-person assistance.
- Troubleshoot and resolve system errors using standard IT support procedures.
Hardware & Software Administration
- Install, configure, and maintain desktop computers, laptops, and peripheral devices.
- Set up workstations with required hardware, operating systems, and software applications.
- Replace or repair faulty hardware components when required.
- Configure new user devices following company IT standards and best practices.
Network & Infrastructure Support
- Troubleshoot network connectivity issues and internet-related problems.
- Support and maintain Wi-Fi access points and network devices.
- Assist with basic network administration and connectivity troubleshooting.
- Ensure reliable operation of network infrastructure and related services.
POS & Peripheral Support
- Install, configure, and troubleshoot POS systems.
- Support printers, scanners, and other IT peripherals.
- Ensure smooth operation of business-critical devices across departments.
Incident Management
- Log, track, prioritize, and resolve IT incidents and service requests.
- Maintain accurate documentation of issues, solutions, and support activities.
- Escalate complex technical issues to senior IT personnel when necessary.
- Monitor outstanding support tickets to ensure timely resolution.
Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum 2–3 years of experience in IT Support, Help Desk, or Network Support.
- Experience in the theme park, entertainment, hospitality, or leisure industry is an advantage.
Technical Skills
- Desktop & Laptop Support
- Hardware Installation & Troubleshooting
- Windows Operating Systems
- Software Installation & Configuration
- Network Administration
- Network Connectivity Troubleshooting
- Wi-Fi Access Point Configuration
- POS System Support
- Printer & Peripheral Support
- IT Administration
- Help Desk Operations
- Remote Technical Support
- Database Fundamentals
- Data Center Management
- Data Governance
- Computer Hardware & Software Systems
Key Competencies
- Strong analytical and troubleshooting skills.
- Excellent customer service and communication abilities.
- Ability to diagnose and resolve technical issues efficiently.
- Strong documentation and incident management skills.
- Time management and organizational skills.
- Ability to work independently and within a team.
- Willingness to continuously learn new technologies.
- Ability to perform effectively in a fast-paced environment.
Preferred Experience
Candidates with experience in the following areas will have an advantage:
- Theme Parks
- Entertainment Venues
- Hospitality Industry
- Retail IT Support
- POS System Administration
- Network Infrastructure
- Help Desk Operations
- IT Service Management
Salary & Employment
- Location: Doha, Qatar
- Employment Type: Full-Time
- Salary: Up to QAR 5,000 per month
- Preference: Immediate or short-notice joiners
Who Should Apply?
This opportunity is ideal for IT professionals with hands-on experience in desktop support, networking, and end-user technical assistance who enjoy solving technical challenges and delivering excellent customer service. Candidates with strong troubleshooting abilities and a commitment to continuous learning are encouraged to apply.