Job Description/Specification:
Hilton is seeking an experienced and service-focused Assistant Catering Manager to support the planning and execution of catering and banquet operations. The role focuses on coordinating events, managing client relationships, supporting sales activities, and ensuring every function is delivered according to Hilton’s hospitality and service standards.
The successful candidate will combine strong organization, communication, guest service, and problem-solving skills to create memorable experiences for clients and guests.
Key Responsibilities
Catering & Event Operations
- Assist in planning, organizing, and prioritizing daily catering and banquet activities.
- Develop operational plans and goals to ensure events are executed smoothly.
- Coordinate event requirements with relevant hotel departments.
- Monitor catering activities to ensure service quality and guest expectations are achieved.
- Support operational teams before, during, and after events.
Client Relationship Management
- Develop and maintain strong relationships with corporate and individual clients.
- Understand client expectations and ensure agreed requirements are delivered.
- Communicate with clients through telephone, email, written correspondence, and face-to-face meetings.
- Respond professionally to inquiries, requests, and changes.
- Handle complaints, disputes, and service concerns efficiently.
Sales & Business Support
- Support catering sales activities and identify opportunities to increase business.
- Participate in customer site inspections and hotel tours when required.
- Assist clients in selecting appropriate catering and event solutions.
- Influence and communicate effectively with both internal and external customers.
Service Excellence & Team Support
- Ensure high-quality service by clearly communicating guest and event requirements to operational teams.
- Provide guidance, feedback, and coaching to team members when required.
- Work closely with colleagues to resolve operational challenges.
- Maintain a professional and guest-focused approach throughout all interactions.
- Perform additional duties according to operational and business requirements.
Skills & Competencies
- Catering and banquet operations.
- Event planning and coordination.
- Client relationship management.
- Hospitality sales and customer service.
- Strong communication and interpersonal skills.
- Conflict resolution and negotiation.
- Decision-making and problem-solving.
- Planning, organization, and prioritization.
- Team leadership and coaching.
- Ability to work effectively in a fast-paced hotel environment.
What Hilton Looks For
Candidates should demonstrate a genuine passion for hospitality and consistently reflect Hilton’s core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. A strong commitment to guest satisfaction, teamwork, accountability, and service excellence is essential.
About Hilton
Hilton is one of the world’s leading hospitality companies, operating a global portfolio of hotel brands. The company offers an international working environment with opportunities for learning, professional development, and long-term career growth.