Job Description/Specification:
Al Najada Doha Hotel by Tivoli, part of Minor Hotels, is seeking a professional and customer-focused Guest Service Agent to deliver exceptional front office services and create memorable guest experiences. This role is responsible for welcoming guests, managing reservations, handling check-in and check-out procedures, responding to guest inquiries, and ensuring every stay reflects the hotel's high hospitality standards.
The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced hotel environment while delivering personalized service to both business and leisure travelers.
About This Role
As a Guest Service Agent, you will serve as the first point of contact for hotel guests, ensuring a smooth arrival, comfortable stay, and efficient departure. You will manage reservations, process guest accounts, address requests promptly, and work closely with other hotel departments to provide outstanding hospitality and guest satisfaction.
Key Responsibilities
🏨 Front Office Operations
- Welcome guests with a warm and professional attitude.
- Manage guest check-in and check-out procedures efficiently.
- Handle room reservations, modifications, and cancellations.
- Process guest payments and settle accounts accurately.
- Maintain accurate guest records using the hotel's Property Management System (PMS).
🤝 Guest Relations & Customer Service
- Respond promptly to guest inquiries, requests, and feedback.
- Provide information about hotel facilities, services, and local attractions.
- Resolve guest concerns professionally and escalate issues when necessary.
- Deliver personalized service to enhance the overall guest experience.
- Ensure every guest interaction reflects the hotel's service standards.
📋 Administrative & Operational Support
- Coordinate with Housekeeping, Reservations, and other departments to ensure room readiness.
- Maintain front desk records and daily operational reports.
- Follow hotel policies, security procedures, and cash-handling guidelines.
- Support smooth front office operations during shifts, weekends, and public holidays.
Minimum Requirements
Education & Experience
- Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
- Previous experience in Hotel Front Office, Reception, or Guest Services is preferred.
- Experience working in luxury or international hotel brands is an advantage.
Preferred Skills
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication in English.
- Ability to work flexible shifts, weekends, and public holidays.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Experience using Property Management Systems (PMS) is preferred.
Technical Skills
- Front Office Operations
- Guest Relations
- Hotel Reservations
- Property Management Systems (PMS)
- Microsoft Office
- Cash Handling
- Customer Service
- Telephone Etiquette
- Administrative Support
- Hospitality Operations
Core Competencies
- Customer Focus
- Communication Skills
- Teamwork
- Attention to Detail
- Problem Solving
- Time Management
- Professionalism
- Adaptability
- Multitasking
- Service Excellence
Why Join Minor Hotels?
- Join one of the world's leading hospitality groups with more than 530 hotels across 50+ countries.
- Build your career with internationally recognized brands including Tivoli, Anantara, Avani, Oaks, NH Hotels, and NH Collection.
- Enjoy opportunities for professional development, career progression, and international mobility.
- Work in a collaborative environment committed to delivering exceptional guest experiences.
Job Information
- Job Title: Guest Service Agent
- Company: Al Najada Doha Hotel by Tivoli (Minor Hotels)
- Location: Doha, Qatar
- Employment Type: Full-Time
- Industry: Hospitality & Hotels
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Guest Service Agent
- Front Desk Agent
- Hotel Receptionist
- Front Office Associate
- Guest Relations Executive
- Reception Executive
- Customer Service Representative (Hospitality)
Candidates with experience in Hotels, Hospitality, Resorts, Luxury Hotels, Customer Service, Tourism, and Front Office Operations are encouraged to apply.
CV Tips
Highlight your experience in guest services, hotel front office operations, reservations, check-in/check-out procedures, customer complaint resolution, cash handling, and Property Management Systems (PMS). Include achievements related to guest satisfaction scores, service excellence, and multilingual communication if applicable.
Application Tips
Strengthen your CV with ATS keywords such as Guest Service Agent, Front Office, Hotel Receptionist, Hospitality, Guest Relations, Reservations, Customer Service, PMS, Check-in, Check-out, Hotel Operations, Minor Hotels, Tivoli Hotels, and Qatar Hospitality Jobs.
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