Job Description/Specification:
Qatar Duty Free (QDF), a proud member of the Qatar Airways Group, is seeking enthusiastic and customer-oriented Food & Beverage (F&B) Team Members to join its award-winning dining operations at Hamad International Airport, Doha. This is an excellent opportunity for individuals looking to begin or grow their career in hospitality while working in one of the world's busiest and most prestigious international airports.
As an F&B Team Member, you will play a key role in delivering exceptional guest experiences by providing friendly, efficient, and professional food and beverage service. You will support restaurant operations, maintain high service standards, maximize guest satisfaction, and contribute to the success of Qatar Duty Free's diverse collection of restaurants and cafés.
About This Role
The F&B Team Member is responsible for delivering outstanding customer service throughout the dining experience, from welcoming guests to serving food and beverages in accordance with company standards. You will prepare dining areas, take customer orders, promote menu items, maintain cleanliness, and work closely with restaurant supervisors and kitchen teams to ensure seamless daily operations.
Key Responsibilities
🍽️ Food & Beverage Service
- Deliver exceptional food and beverage service following Qatar Duty Free service standards.
- Serve food and beverages professionally while ensuring accuracy and efficiency.
- Follow the restaurant's sequence of service to provide a consistent dining experience.
- Monitor guest satisfaction throughout the meal and respond promptly to requests.
- Ensure all service procedures comply with company policies and hospitality standards.
🌟 Guest Experience & Customer Service
- Welcome guests warmly and create a friendly, inviting atmosphere.
- Build positive relationships with guests through attentive and personalized service.
- Respond professionally to customer inquiries and special requests.
- Handle guest concerns courteously and escalate issues to supervisors when necessary.
- Consistently exceed guest expectations to enhance the overall dining experience.
💰 Sales & Menu Knowledge
- Take food and beverage orders accurately and efficiently.
- Recommend menu items and promote daily specials to maximize sales opportunities.
- Upsell food and beverage offerings in a professional and discreet manner.
- Maintain a strong understanding of menu items, ingredients, and promotions.
- Support restaurant revenue goals through exceptional customer engagement.
🧹 Restaurant Preparation & Housekeeping
- Perform mise-en-place before, during, and after service.
- Prepare dining areas according to restaurant presentation standards.
- Ensure tables, service stations, and dining facilities remain clean and organized.
- Maintain cleanliness of service equipment and work areas.
- Support opening and closing restaurant procedures.
🤝 Team Collaboration
- Work closely with supervisors, kitchen teams, and fellow service associates.
- Communicate effectively to ensure smooth restaurant operations.
- Participate in mandatory training and development programs.
- Support colleagues during busy service periods.
- Contribute to a positive and collaborative working environment.
🛡️ Health, Safety & Compliance
- Comply with food safety, hygiene, and sanitation standards.
- Follow workplace health and safety policies at all times.
- Maintain professional grooming and appearance standards.
- Ensure all work practices align with Qatar Duty Free operational procedures.
- Perform additional duties assigned by restaurant management.
Minimum Requirements
Education
- Basic literacy and numeracy skills.
- High School education or equivalent is preferred but not mandatory.
Experience
- No prior work experience required.
- Previous experience in hospitality, restaurants, cafés, retail, or customer service is an advantage but not essential.
- Fresh graduates and entry-level candidates are encouraged to apply.
Preferred Skills
- Good English communication skills.
- Friendly, positive, and customer-focused attitude.
- Willingness to learn and develop within the hospitality industry.
- Ability to work efficiently in a fast-paced environment.
- Strong teamwork and interpersonal skills.
- Flexibility to work rotating shifts, weekends, and public holidays.
- Professional appearance and excellent work ethic.
Technical Skills
- Customer Service
- Food & Beverage Service
- Restaurant Operations
- Order Taking
- Point of Sale (POS) Systems
- Upselling Techniques
- Food Safety Awareness
- Hospitality Standards
- Basic Cash Handling
- Team Collaboration
Core Competencies
- Customer Focus
- Communication
- Teamwork
- Adaptability
- Service Excellence
- Time Management
- Positive Attitude
- Reliability
- Attention to Detail
- Professionalism
Why Join Qatar Duty Free?
- Begin your hospitality career with the globally recognized Qatar Airways Group.
- Work at Hamad International Airport, consistently ranked among the world's best airports.
- Gain valuable international hospitality experience in a multicultural environment.
- Access world-class training, career development, and internal promotion opportunities.
- Be part of an award-winning team committed to delivering exceptional guest experiences.
Who Can Apply?
This opportunity is ideal for individuals interested in roles such as:
- Food & Beverage Team Member
- Waiter / Waitress
- Restaurant Server
- Food Service Associate
- Hospitality Assistant
- Café Team Member
- Restaurant Crew Member
- Customer Service Associate
- Food Runner
- Entry-Level Hospitality Professional
Candidates from the Hospitality, Restaurants, Cafés, Hotels, Fast Food, Retail, Aviation, Airport Services, Tourism, and Customer Service sectors are encouraged to apply. Fresh graduates and candidates seeking their first professional role are also welcome.
CV Tips
Highlight:
- Customer service or hospitality experience, even if gained through internships, volunteering, or part-time work.
- Strong communication and interpersonal skills.
- Ability to work in fast-paced environments.
- Teamwork and flexibility.
- Food safety or hospitality training, if applicable.
Application Tips
- Emphasize your enthusiasm for hospitality, customer service, and working with international guests.
- Highlight transferable skills such as communication, teamwork, adaptability, and a positive attitude.
- If you have restaurant, café, retail, or customer service experience, include measurable achievements such as customer satisfaction, sales support, or service quality.
- Mention any hospitality, food safety, or customer service certifications that strengthen your application.
- Optimize your CV with ATS-friendly keywords such as Food & Beverage Team Member, Waiter, Waitress, Restaurant Server, Hospitality, Customer Service, Restaurant Operations, Food Service, Guest Experience, Upselling, Qatar Duty Free, Hamad International Airport, Qatar Airways Group, Entry-Level Hospitality, and Hospitality Jobs Qatar.
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