Job Description/Specification:
Qatar Duty Free (QDF), part of the award-winning Qatar Airways Group, is seeking enthusiastic and customer-focused Host/Hostess professionals to join its Food & Beverage team at Hamad International Airport, Doha. This is an exciting opportunity to work in one of the world's largest and most prestigious airport retail and dining destinations, serving international travelers in a fast-paced, multicultural environment.
As a Host/Hostess, you will be the first point of contact for guests, creating memorable first impressions through warm hospitality, professional service, and efficient table management. You will coordinate reservations, manage guest seating, support restaurant operations, and ensure every guest enjoys an exceptional dining experience from arrival to departure.
About This Role
The Host/Hostess is responsible for welcoming guests, managing restaurant reservations and waiting lists, coordinating table availability, and maintaining excellent communication between guests, service associates, and kitchen teams. This role requires outstanding customer service skills, the ability to multitask under pressure, and a commitment to delivering the high hospitality standards associated with Qatar Duty Free and Qatar Airways.
Key Responsibilities
🌟 Guest Reception & Hospitality
- Welcome and greet guests with a warm, friendly, and professional attitude.
- Create a positive first impression by delivering exceptional customer service.
- Escort guests to their assigned tables and present menus professionally.
- Ensure every guest receives attentive and personalized service throughout their visit.
- Thank guests upon departure and encourage repeat visits.
📅 Reservations & Seating Management
- Manage restaurant reservations, walk-in guests, and waiting lists efficiently.
- Arrange advance dining reservations and coordinate seating plans.
- Monitor table availability and communicate waiting times accurately.
- Coordinate guest arrivals with restaurant service teams.
- Optimize table turnover while maintaining guest satisfaction.
📞 Customer Service & Communication
- Answer telephone calls professionally and respond to guest inquiries promptly.
- Provide accurate information regarding menus, restaurant services, and airport facilities.
- Assist guests with special requests whenever possible.
- Maintain effective communication with restaurant staff and other airport departments.
- Ensure all guest queries are resolved promptly and courteously.
🍽️ Restaurant Operations Support
- Monitor clean, occupied, and available tables to ensure efficient seating.
- Coordinate with service associates and kitchen teams for guest arrivals.
- Ensure menus are clean, updated, and presented according to company standards.
- Assist with takeaway orders when required.
- Support smooth daily restaurant operations during peak business periods.
📋 Guest Feedback & Quality Assurance
- Collect guest comment cards and customer feedback.
- Report guest comments and service improvement opportunities to management.
- Inspect the dining area regularly to ensure cleanliness and presentation standards.
- Ensure restaurant facilities meet company quality and hygiene standards.
- Support continuous improvement in guest service delivery.
🛡️ Health, Safety & Brand Standards
- Follow all food safety, hygiene, and workplace health & safety procedures.
- Maintain the highest grooming, appearance, and personal hygiene standards.
- Comply with Qatar Duty Free operational policies and service standards.
- Represent the Qatar Airways Group brand with professionalism at all times.
- Perform additional duties assigned by the department management.
Minimum Requirements
Education
- High School Diploma or equivalent qualification.
Experience
- Minimum 2 years of relevant customer service or hospitality experience.
- Previous experience as a Host/Hostess, Restaurant Receptionist, Guest Service Agent, or similar hospitality role is preferred.
- Experience in restaurants, cafés, hotels, airport hospitality, or luxury retail environments is advantageous.
Preferred Skills
- Excellent customer service and interpersonal skills.
- Strong communication skills in English; additional languages are an advantage.
- Ability to multitask and remain composed in a fast-paced environment.
- Strong organisational and time management skills.
- Ability to work collaboratively within multicultural teams.
- Physically able to stand for extended periods during shifts.
- Professional appearance with a positive and welcoming attitude.
Technical Skills
- Guest Relations
- Restaurant Reservations
- Table Management
- Customer Service
- Telephone Etiquette
- Hospitality Operations
- Restaurant Coordination
- Microsoft Office Suite (Basic)
- Communication Skills
- Time Management
Core Competencies
- Customer Focus
- Communication
- Hospitality
- Teamwork
- Professionalism
- Attention to Detail
- Adaptability
- Problem Solving
- Multitasking
- Service Excellence
Why Join Qatar Duty Free?
- Become part of the award-winning Qatar Airways Group.
- Work at Hamad International Airport, consistently recognized among the world's best airports.
- Join a multicultural team serving guests from around the globe.
- Access excellent career development and internal mobility opportunities.
- Build a rewarding hospitality career with one of Qatar's most respected employers.
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Host/Hostess
- Restaurant Host
- Guest Relations Associate
- Guest Service Agent
- Restaurant Receptionist
- Front Desk Associate
- Food & Beverage Attendant
- Customer Service Executive
- Hospitality Associate
- Dining Room Host
Candidates from the Hospitality, Hotels, Restaurants, Food & Beverage, Aviation, Airport Services, Tourism, Luxury Retail, and Customer Service sectors are encouraged to apply.
CV Tips
Highlight:
- Restaurant, hotel, airport, or hospitality experience.
- Guest service and customer relationship skills.
- Reservation and table management experience.
- Ability to work in high-volume, fast-paced environments.
- Multilingual abilities and excellent communication skills.
Application Tips
- Quantify your achievements by highlighting guest satisfaction scores, reservation volumes handled, or customer service recognition received.
- Demonstrate experience in guest relations, restaurant operations, hospitality, reservation management, and customer service excellence.
- Highlight your ability to work under pressure, multitask effectively, and deliver exceptional service in busy hospitality environments.
- Include any hospitality, customer service, or food safety certifications that strengthen your application.
- Optimize your CV with ATS-friendly keywords such as Hostess, Host, Guest Relations, Customer Service, Restaurant Operations, Food & Beverage, Hospitality, Restaurant Reservations, Table Management, Guest Experience, Qatar Duty Free, Hamad International Airport, Qatar Airways Group, Restaurant Receptionist, and Airport Hospitality.
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