Job Description/Specification:
Mandarin Oriental, Doha is seeking ambitious and passionate hospitality professionals to join its prestigious Rising Fan – Food & Beverage (F&B) Program. This 18-month structured management development program is designed to develop future Food & Beverage leaders through intensive, hands-on training across multiple operational and administrative functions within one of the world's most renowned luxury hotel brands.
As a Rising Fan – F&B, you will gain practical experience across at least three front-of-house and back-of-house Food & Beverage departments, developing the leadership, operational, and management skills required to progress into an Assistant Manager – Food & Beverage role upon successful completion of the program.
About This Role
The Rising Fan – F&B Program provides a comprehensive learning journey combining operational exposure, leadership development, supervisory responsibilities, and business management. Participants will rotate through various Food & Beverage outlets and support departments, learning luxury service standards, restaurant operations, financial controls, team leadership, and guest experience management while working alongside experienced hospitality professionals.
Key Responsibilities
🍽️ Food & Beverage Operations
- Participate in structured operational rotations across multiple Food & Beverage departments.
- Gain hands-on experience in both front-of-house and back-of-house operations.
- Deliver exceptional guest service in accordance with Mandarin Oriental luxury standards.
- Support daily restaurant, lounge, banquet, and bar operations.
- Learn outlet opening, closing, and operational procedures.
🌟 Guest Experience & Service Excellence
- Create memorable dining experiences through personalized guest service.
- Build positive relationships with guests while anticipating their needs.
- Handle guest requests and resolve service concerns professionally.
- Maintain the highest standards of luxury hospitality and customer satisfaction.
- Represent the Mandarin Oriental brand with professionalism and enthusiasm.
👥 Leadership Development
- Develop supervisory and leadership skills through practical assignments.
- Assist managers in coordinating daily team activities.
- Support training and mentoring of colleagues when required.
- Build confidence in leading operational teams.
- Prepare for future Assistant Manager responsibilities.
📊 Business Administration & Financial Awareness
- Learn restaurant administration, reporting, and operational planning.
- Support inventory management and stock control activities.
- Understand cost control, budgeting, and revenue optimization principles.
- Assist with scheduling and workforce planning.
- Participate in departmental meetings and business reviews.
📋 Quality, Compliance & Continuous Improvement
- Follow Mandarin Oriental operating procedures and luxury service standards.
- Ensure compliance with food safety, hygiene, and health & safety regulations.
- Support quality assurance and continuous improvement initiatives.
- Participate in operational audits and performance evaluations.
- Contribute ideas to enhance guest satisfaction and operational efficiency.
🤝 Team Collaboration
- Work collaboratively with chefs, restaurant teams, and hotel departments.
- Build strong relationships across Food & Beverage operations.
- Demonstrate flexibility by adapting to different outlets and operational environments.
- Promote teamwork and a positive working culture.
- Support colleagues to ensure smooth day-to-day operations.
Minimum Requirements
Education
- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related discipline is preferred.
Experience
- Previous experience in Food & Beverage, Restaurants, Hotels, Luxury Hospitality, or Customer Service is advantageous.
- Recent graduates with a strong passion for hospitality leadership are encouraged to apply.
- Internship or supervisory experience within hospitality is considered an advantage.
Preferred Skills
- Passion for luxury hospitality and guest service excellence.
- Strong leadership potential and willingness to learn.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, multicultural environment.
- Strong organisational and problem-solving abilities.
- Flexibility to rotate across different departments and shifts.
- Professional appearance and positive attitude.
Technical Skills
- Food & Beverage Operations
- Luxury Guest Service
- Restaurant Operations
- Hospitality Management
- Customer Service
- Inventory Control
- Basic Financial Awareness
- Microsoft Office Suite
- Operational Reporting
- Team Coordination
Core Competencies
- Leadership Potential
- Customer Focus
- Communication
- Teamwork
- Adaptability
- Professionalism
- Problem Solving
- Time Management
- Learning Agility
- Service Excellence
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Food & Beverage Associate
- Restaurant Supervisor
- Restaurant Captain
- Waiter / Waitress
- Guest Service Agent
- Hospitality Graduate
- Food & Beverage Coordinator
- Restaurant Team Leader
- Banquet Associate
- Hospitality Management Trainee
Candidates from the Luxury Hotels, Hospitality, Food & Beverage, Restaurants, Resorts, Tourism, and Customer Service sectors are encouraged to apply.
Why Join Mandarin Oriental?
- Join one of the world's most prestigious luxury hotel brands.
- Participate in a structured 18-month leadership development program.
- Gain cross-functional exposure across multiple Food & Beverage departments.
- Receive mentorship from experienced hospitality leaders.
- Develop the knowledge and practical skills required to progress into an Assistant Manager – Food & Beverage position.
- Build a long-term career with outstanding growth and international opportunities.
CV Tips
Highlight:
- Hospitality, restaurant, or hotel experience.
- Leadership, teamwork, and customer service achievements.
- Internship or supervisory responsibilities.
- Experience delivering luxury guest experiences.
- Hospitality education, certifications, or training programs.
Application Tips
- Demonstrate your passion for luxury hospitality, leadership development, and delivering exceptional guest experiences.
- Highlight experience working in restaurants, hotels, cafés, banquets, or food service operations.
- Showcase examples of teamwork, customer service excellence, adaptability, and problem-solving.
- Include hospitality certifications, food safety training, or leadership development courses if applicable.
- Optimize your CV with ATS-friendly keywords such as Food & Beverage, F&B Management Trainee, Hospitality Management, Luxury Hospitality, Restaurant Operations, Guest Experience, Leadership Development, Hotel Operations, Restaurant Supervisor, Assistant Manager, Mandarin Oriental, Fine Dining, Banquet Operations, Customer Service, and Hospitality Careers Qatar.
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