Job Description/Specification:
Sheraton Doha, part of Marriott International, is seeking enthusiastic and service-oriented individuals to join its Food & Beverage team as a Guest Service Support Expert. This role is ideal for hospitality professionals who enjoy working in a fast-paced restaurant environment and are passionate about delivering memorable dining experiences through exceptional guest service and operational support.
As a Guest Service Support Expert, you will provide essential support to restaurant and culinary operations by preparing dining areas, assisting service teams, maintaining cleanliness, replenishing supplies, and ensuring every guest enjoys a seamless and enjoyable dining experience. This position offers an excellent opportunity to build a rewarding hospitality career with one of the world's leading hotel brands.
About This Role
The Guest Service Support Expert plays a vital role in supporting the smooth operation of food and beverage outlets. Working closely with restaurant servers, kitchen staff, and supervisors, you will help create an exceptional guest experience by ensuring dining areas are well-prepared, service stations are fully stocked, and operational standards are consistently maintained throughout every shift.
Key Responsibilities
🍽️ Restaurant Operations Support
- Prepare restaurant dining areas before, during, and after service.
- Set and reset dining tables according to Marriott brand standards.
- Assist servers with food and beverage service during busy periods.
- Replenish service stations, condiments, utensils, and dining supplies.
- Ensure smooth coordination between the restaurant and kitchen teams.
🌟 Guest Experience
- Support the delivery of exceptional guest service throughout the dining experience.
- Respond promptly to guest requests with professionalism and courtesy.
- Assist in creating a welcoming and enjoyable dining atmosphere.
- Ensure guest needs are addressed efficiently and accurately.
- Contribute to memorable dining experiences through proactive service support.
🧹 Cleanliness & Hygiene
- Maintain cleanliness of dining areas, service stations, and back-of-house workspaces.
- Clear and reset tables efficiently during service.
- Dispose of waste and maintain proper sanitation standards.
- Follow Marriott hygiene, food safety, and cleanliness procedures.
- Ensure equipment and work areas remain organized at all times.
🤝 Team Collaboration
- Work closely with restaurant servers, bartenders, kitchen staff, and supervisors.
- Assist colleagues during peak service periods to maintain operational efficiency.
- Support daily opening, closing, and shift preparation activities.
- Communicate effectively with team members to ensure smooth restaurant operations.
- Contribute to a positive, collaborative, and guest-focused working environment.
🛡️ Safety & Quality Standards
- Follow all company policies, food safety procedures, and operational guidelines.
- Maintain professional grooming and appearance in accordance with Marriott standards.
- Comply with workplace health and safety regulations.
- Safely handle restaurant equipment, supplies, and service materials.
- Report maintenance or safety concerns to supervisors promptly.
Minimum Requirements
Education
- High School Diploma, G.E.D., or equivalent qualification.
Experience
- No previous work experience is required.
- Previous experience in Food & Beverage, Restaurants, Hotels, Cafés, or Hospitality is preferred but not mandatory.
- Fresh graduates and entry-level candidates with excellent customer service skills are encouraged to apply.
Preferred Skills
- Excellent customer service and communication skills.
- Positive attitude and willingness to work as part of a team.
- Ability to work efficiently in a fast-paced hospitality environment.
- Good organisational and time management skills.
- Physically fit to stand, walk, lift, and perform active duties throughout the shift.
- Professional appearance and strong attention to detail.
Technical Skills
- Food & Beverage Operations
- Guest Service
- Restaurant Support
- Table Setup & Clearing
- Food Safety & Hygiene
- Hospitality Standards
- Team Collaboration
- Customer Service
- Communication Skills
- Time Management
Core Competencies
- Customer Focus
- Teamwork
- Professionalism
- Communication
- Adaptability
- Attention to Detail
- Reliability
- Positive Attitude
- Time Management
- Service Excellence
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Guest Service Support Expert
- Food Runner
- Restaurant Assistant
- Busser
- Food & Beverage Attendant
- Waiter/Waitress
- Restaurant Steward
- Service Associate
- Hospitality Assistant
- Dining Room Attendant
Candidates from the Hospitality, Hotels, Restaurants, Cafés, Resorts, Food & Beverage, Tourism, and Customer Service sectors are encouraged to apply.
Why Join Marriott International?
- Build your career with one of the world's most recognized hospitality brands.
- Gain valuable experience within the globally renowned Sheraton Hotels & Resorts portfolio.
- Access learning, development, and career growth opportunities.
- Work in a collaborative, inclusive, and multicultural environment.
- Become part of a company committed to delivering exceptional guest experiences worldwide.
CV Tips
Highlight:
- Food & Beverage or hospitality experience, if applicable.
- Customer service, teamwork, and communication skills.
- Experience maintaining cleanliness and supporting restaurant operations.
- Ability to work flexible shifts and in fast-paced environments.
- Any hospitality, food safety, or customer service training.
Application Tips
- Emphasize your enthusiasm for hospitality and delivering excellent guest experiences.
- Highlight any experience working in restaurants, hotels, cafés, or customer-facing roles.
- Include achievements related to teamwork, customer satisfaction, or service excellence.
- Mention any food safety or hospitality certifications if available.
- Optimize your CV with ATS-friendly keywords such as Guest Service Support Expert, Food & Beverage, Restaurant Operations, Hospitality, Guest Service, Dining Support, Table Setup, Food Runner, Busser, Service Associate, Marriott, Sheraton, Customer Service, Restaurant Assistant, and Hotel Jobs Qatar.
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