Job Description/Specification:
KONE, a global leader in the elevator, escalator, and building access industry, is seeking an experienced Senior Sales Engineer – Service to join its team in Doha, Qatar. This is an excellent opportunity for a results-driven sales professional with a strong background in business development, key account management, and service sales to contribute to one of the world's most respected engineering companies.
As a Senior Sales Engineer, you will be responsible for driving service sales growth by developing long-term customer relationships, identifying business opportunities, managing tenders and contracts, and delivering tailored maintenance and modernization solutions. You will oversee the complete sales cycle while collaborating with internal teams to ensure exceptional customer satisfaction and sustainable business growth.
About This Role
The Senior Sales Engineer will act as a trusted advisor to customers, helping them maximize the performance, safety, and reliability of their building equipment through KONE's service solutions. This role requires strong commercial acumen, consultative selling skills, and the ability to build lasting relationships with key stakeholders across the Qatar market.
Key Responsibilities
💼 Business Development & Sales Growth
- Identify and develop new business opportunities within the service portfolio.
- Generate qualified sales leads through proactive prospecting and networking.
- Expand market share by acquiring new customers and growing existing accounts.
- Develop strategic sales plans aligned with business objectives.
- Achieve individual sales targets and revenue goals.
🤝 Key Account Management
- Build and maintain long-term relationships with key customers and stakeholders.
- Understand customer business needs and recommend value-added service solutions.
- Conduct regular customer visits to strengthen partnerships.
- Ensure high levels of customer satisfaction and retention.
- Act as the primary point of contact for assigned key accounts.
📑 Tender & Contract Management
- Prepare, review, and submit commercial proposals and tenders.
- Manage contract negotiations and service agreements.
- Ensure compliance with contractual, legal, and commercial requirements.
- Coordinate with internal departments during tender preparation and execution.
- Monitor contract performance and renewal opportunities.
📊 Sales Cycle Management
- Manage the complete sales process from lead generation to contract award.
- Conduct customer presentations, solution demonstrations, and commercial negotiations.
- Prepare quotations and pricing proposals.
- Maintain accurate sales forecasts and pipeline reports.
- Update CRM systems with customer activities and sales opportunities.
⚙️ Customer Solutions & Service Sales
- Identify opportunities to improve building performance through maintenance and modernization services.
- Recommend customized service solutions that enhance equipment reliability and customer experience.
- Promote preventive maintenance and lifecycle management services.
- Collaborate with technical teams to develop optimal customer solutions.
- Support customers with technical and commercial consultations.
🤝 Cross-Functional Collaboration
- Work closely with Operations, Engineering, Service Delivery, and Technical teams.
- Coordinate project handovers after contract award.
- Support successful execution of customer agreements.
- Participate in sales meetings, strategic planning sessions, and business reviews.
- Contribute to continuous improvement initiatives.
Minimum Requirements
Education
- Bachelor's Degree in Engineering, Mechanical Engineering, Electrical Engineering, Business Administration, or a related discipline.
Experience
- Minimum 5 years of sales experience, preferably in service sales, engineering solutions, or industrial products.
- Proven experience in business development, prospecting, and key account management.
- Demonstrated experience managing tenders, contracts, and commercial negotiations.
- Experience within the elevator, escalator, building services, construction, facilities management, engineering, or industrial sectors is highly desirable.
- Previous experience in the Qatar market is preferred.
Preferred Skills
- Strong commercial and business development expertise.
- Excellent negotiation and presentation skills.
- Customer-focused with strong relationship management abilities.
- Analytical mindset with problem-solving capabilities.
- Ability to work independently and collaboratively.
- Excellent English communication skills; Arabic is an advantage.
Technical Skills
- Business Development
- Key Account Management
- Tender Management
- Contract Negotiation
- CRM Systems
- Sales Forecasting
- Proposal Preparation
- Microsoft Office Suite
- Commercial Reporting
- Customer Relationship Management
Core Competencies
- Customer Focus
- Business Development
- Negotiation
- Communication
- Relationship Building
- Commercial Awareness
- Strategic Thinking
- Problem Solving
- Collaboration
- Results Orientation
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Senior Sales Engineer
- Service Sales Engineer
- Business Development Engineer
- Key Account Manager
- Sales Manager
- Technical Sales Engineer
- Commercial Engineer
- Account Manager
- Service Business Development Executive
- Industrial Sales Engineer
Candidates from the Elevator & Escalator, Building Solutions, Facilities Management, Engineering, Construction, Industrial Equipment, MEP, HVAC, Oil & Gas, Infrastructure, and Building Services sectors are encouraged to apply.
CV Tips
Highlight:
- Business development achievements and sales revenue generated.
- Experience managing key accounts and long-term customer relationships.
- Tender preparation, contract negotiation, and proposal management experience.
- Experience selling technical, engineering, maintenance, or service solutions.
- Qatar market experience and knowledge of the building services industry.
Application Tips
- Quantify your achievements by highlighting annual sales revenue, contract values, tender success rates, customer retention, or portfolio growth.
- Demonstrate expertise in consultative selling, key account management, business development, and commercial negotiations.
- Highlight experience working with engineering services, maintenance contracts, modernization projects, or technical solutions.
- Include certifications in Sales Management, Project Management, Engineering, Contract Management, or Business Development where applicable.
- Optimize your CV with ATS-friendly keywords such as Senior Sales Engineer, Service Sales, Business Development, Key Account Management, Tender Management, Contract Negotiation, Commercial Sales, Engineering Sales, Building Services, Elevator Maintenance, CRM, Sales Forecasting, KONE, Customer Relationship Management, and Qatar Sales.
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