Job Description/Specification:
Hilton is seeking a proactive and detail-oriented Sales Coordinator to join its Sales team. This is an excellent opportunity for professionals who are passionate about hospitality, sales support, and business development while contributing to one of the world's leading hotel brands.
As a Sales Coordinator, you will provide essential administrative and operational support to the Sales team by managing documentation, coordinating client communications, maintaining sales records, generating business leads, and supporting customer engagement activities. Your organisational skills and commitment to service excellence will help drive revenue growth and deliver outstanding guest experiences.
About This Role
The Sales Coordinator is responsible for supporting daily sales operations, preparing proposals and contracts, maintaining customer relationship data, coordinating with internal and external stakeholders, and assisting in identifying new business opportunities. Working closely with Sales Managers, Hilton Worldwide Sales teams, and hotel partners, you will help maximise sales performance and strengthen client relationships.
Key Responsibilities
📊 Sales Administration & Operations
- Provide daily administrative support to the Sales team.
- Maintain accurate sales records, databases, and customer information.
- Perform data entry and manage sales documentation efficiently.
- Distribute invoices and maintain organised sales files.
- Track Salesforce activities and update customer records.
- Ensure smooth day-to-day sales operations.
📑 Contracts, Proposals & Reporting
- Assist in preparing contracts, quotations, and sales proposals.
- Support the completion of Request for Proposal (RFP) responses.
- Prepare client meeting notes and call summaries.
- Generate booking reports, sales performance reports, and loyalty programme reports.
- Maintain accurate documentation in accordance with Hilton standards.
💼 Business Development & Lead Generation
- Research prospective clients and identify new business opportunities.
- Build and maintain a pipeline of qualified sales leads.
- Conduct initial qualification of unmanaged accounts.
- Support Sales Managers with prospecting and account development activities.
- Contribute to achieving hotel revenue and occupancy targets.
🤝 Client Relationship Management
- Build positive relationships with clients, Hilton Worldwide Sales teams, and hotel partners.
- Coordinate communication between internal departments and external stakeholders.
- Support customer discovery calls and follow-up activities.
- Assist in delivering tailored solutions to prospective clients.
- Maintain high levels of customer service throughout the sales process.
🎯 Events & Project Support
- Assist with departmental projects and sales initiatives.
- Support customer engagement events, trade shows, meetings, and conferences.
- Coordinate logistics for internal sales meetings and presentations.
- Prepare marketing materials and supporting documentation when required.
- Contribute to continuous improvement of sales processes and customer engagement activities.
Minimum Requirements
Education
- Diploma or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, Sales, or a related field is preferred.
Experience
- Previous experience in Sales Administration, Sales Coordination, Customer Service, Hospitality Sales, or Business Development is preferred.
- Experience within the hospitality or hotel industry is an advantage.
- Entry-level candidates with strong administrative and customer service skills are encouraged to apply.
Preferred Skills
- Excellent organisational and time management skills.
- Strong written and verbal communication abilities.
- Good customer relationship management skills.
- Ability to multitask and prioritise workload in a fast-paced environment.
- Strong attention to detail and accuracy.
- Team-oriented with a proactive approach to problem-solving.
Technical Skills
- Salesforce CRM
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Sales Administration
- CRM Management
- Report Preparation
- Proposal & Contract Preparation
- Data Entry
- Customer Relationship Management
Core Competencies
- Customer Focus
- Communication
- Organisation
- Teamwork
- Attention to Detail
- Time Management
- Problem Solving
- Adaptability
- Professionalism
- Results Orientation
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Sales Coordinator
- Sales Administrator
- Sales Support Executive
- Business Development Coordinator
- Sales Executive
- Hospitality Sales Coordinator
- Customer Relations Executive
- Marketing & Sales Assistant
- Commercial Coordinator
- Account Coordinator
Candidates from the Hospitality, Hotels & Resorts, Tourism, Sales, Business Development, Customer Service, Travel, Events, and Corporate Services industries are encouraged to apply.
CV Tips
Highlight:
- Experience supporting sales teams and managing administrative tasks.
- Knowledge of CRM platforms such as Salesforce.
- Experience preparing proposals, contracts, reports, and sales documentation.
- Customer relationship management and business development support experience.
- Strong Microsoft Office and organisational skills.
Application Tips
- Quantify your achievements by highlighting sales support contributions, lead generation results, proposal volumes, customer satisfaction scores, or administrative efficiency improvements.
- Demonstrate expertise in sales coordination, CRM management, reporting, customer service, and administrative support.
- Highlight experience in hospitality, hotels, travel, corporate sales, or business development environments.
- Include certifications in Sales, Hospitality Management, CRM Systems, Microsoft Office, or Customer Service where applicable.
- Optimize your CV with ATS-friendly keywords such as Sales Coordinator, Sales Administration, Sales Support, Hospitality Sales, Salesforce CRM, Business Development, Customer Relationship Management, Proposal Preparation, Contract Management, RFP, Lead Generation, Customer Service, Hotel Sales, Hilton Hotels, and Sales Operations.
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