Job Description/Specification:
Seib Insurance & Reinsurance – Qatar is seeking a motivated and customer-focused Junior Customer Care Officer to join its growing team. This is an excellent opportunity for recent graduates and early-career professionals who are passionate about customer service, insurance operations, and healthcare administration within a dynamic and fast-paced environment.
As a Junior Customer Care Officer, you will be responsible for handling Life and Medical Insurance customer inquiries, claims-related queries, and policy servicing activities while ensuring exceptional client satisfaction. You will work closely with clients, brokers, Third-Party Administrators (TPAs), and internal stakeholders to deliver timely, professional, and effective customer support.
About This Role
The Junior Customer Care Officer serves as the primary point of contact for assigned client portfolios, assisting with medical and life insurance claims, policy renewals, customer communications, and administrative support. You will help maintain strong client relationships while ensuring service excellence, accurate documentation, and compliance with company service standards.
Key Responsibilities
📞 Customer Service & Client Support
- Respond promptly and professionally to customer inquiries received via telephone and email.
- Handle life and medical insurance claims-related questions and service requests.
- Provide accurate information regarding policy coverage, claims status, and procedures.
- Ensure all customer interactions meet established service standards.
- Build and maintain strong relationships with assigned client portfolios.
🩺 Claims Coordination
- Resolve claims-related inquiries efficiently and accurately.
- Coordinate with Third-Party Administrators (TPAs) to facilitate claim resolution.
- Escalate complex claims issues to the Senior Claims Manager and management team when required.
- Monitor outstanding claims and follow up until resolution.
- Maintain accurate records of claims correspondence and updates.
📄 Policy Administration & Renewals
- Communicate policy renewal notices and group renewal advice to clients.
- Assist in preparing sales proposals and renewal documentation.
- Monitor renewal progress and provide weekly status updates to the Senior Claims Manager.
- Support policy issuance processes within agreed turnaround times.
- Coordinate the preparation and distribution of policy booklets.
📊 Reporting & Presentation Support
- Prepare presentations for new and renewed insurance policies.
- Present policy information to brokers, policyholders, and insured clients when required.
- Compile customer service reports and identify recurring service issues.
- Monitor customer satisfaction trends and recommend service improvements.
- Assist in preparing management reports and operational updates.
🤝 Relationship Management
- Maintain regular communication with assigned clients and stakeholders.
- Support brokers and corporate clients with policy-related inquiries.
- Promote excellent customer service to encourage policy renewals and client retention.
- Build positive working relationships with internal departments and external partners.
- Represent Seib Insurance professionally in all client interactions.
🛡️ Compliance & Administrative Support
- Adhere to established administrative procedures and service level agreements (SLAs).
- Ensure timely responses to customer emails and telephone inquiries.
- Maintain confidentiality of customer information and insurance records.
- Report operational risks or recurring issues that may impact customer satisfaction or company reputation.
- Ensure compliance with company policies and insurance industry standards.
Minimum Requirements
Education
- Bachelor's Degree in Business Administration, Insurance, Healthcare Administration, or a related discipline.
Experience
- 0–2 years of professional experience in customer service, administration, insurance, healthcare, or related fields.
- Previous experience within the medical or healthcare sector is preferred.
- Fresh graduates with excellent communication skills are encouraged to apply.
Preferred Skills
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to handle customer complaints professionally and effectively.
- Strong organisational and administrative skills.
- Good problem-solving and analytical abilities.
- Ability to work in a fast-paced, team-oriented environment.
Technical Skills
- Customer Relationship Management (CRM)
- Claims Administration
- Medical Insurance
- Life Insurance
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Email & Telephone Communication
- Report Preparation
- Administrative Support
Core Competencies
- Customer Focus
- Communication
- Problem Solving
- Teamwork
- Attention to Detail
- Organisation
- Professionalism
- Time Management
- Relationship Building
- Adaptability
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Junior Customer Care Officer
- Customer Service Executive
- Customer Support Officer
- Claims Administrator
- Insurance Coordinator
- Medical Claims Assistant
- Client Service Officer
- Insurance Customer Service Representative
- Administrative Officer
- Customer Relations Executive
Candidates from the Insurance, Medical Insurance, Healthcare, Banking, Financial Services, Customer Service, Healthcare Administration, and Corporate Services sectors are encouraged to apply.
CV Tips
Highlight:
- Customer service, client support, or administrative experience.
- Experience handling insurance claims, healthcare administration, or customer inquiries.
- Strong communication and relationship management skills.
- Experience preparing reports, presentations, or policy documentation.
- Ability to manage multiple client requests while maintaining service quality.
Application Tips
- Quantify your achievements by highlighting customer satisfaction scores, response times, claims processed, or client retention contributions where applicable.
- Demonstrate expertise in customer service, claims coordination, administrative support, and relationship management.
- Highlight any experience working with medical insurance, healthcare providers, TPAs, or insurance companies.
- Include certifications related to customer service, insurance, healthcare administration, or Microsoft Office where applicable.
- Optimize your CV with ATS-friendly keywords such as Junior Customer Care Officer, Customer Service, Medical Insurance, Life Insurance, Claims Administration, Claims Coordination, Customer Support, Client Relations, TPA Coordination, Policy Renewals, Insurance Operations, Administrative Support, CRM, Healthcare Administration, and Seib Insurance.
Looking for more Insurance & Customer Service jobs in Qatar? Explore the latest opportunities on QatarJobPortal.com and discover careers with leading employers across Qatar.