Job Description/Specification:
Qatar Airways is seeking an experienced Operations Systems Specialist to join its Flight Operations – Operational Strategy & Innovation team in Doha, Qatar. This exciting opportunity is ideal for professionals with expertise in airline operations systems, system administration, user support, and operational control technologies who are passionate about improving operational efficiency and supporting critical flight operations.
As an Operations Systems Specialist, you will manage and support specialized operational systems used within the Integrated Operations Centre (IOC) and Flight Operations, ensuring system reliability, accurate configuration, regulatory compliance, and seamless support for airline operational teams.
About This Role
The Operations Systems Specialist is responsible for administering operational systems, maintaining system configuration and reference data, supporting end users, coordinating software enhancements with vendors, and ensuring airline operational systems continue to meet business and regulatory requirements. You will work closely with Flight Operations, Crew Resources, Operational Control, Training Planning, IT, and software vendors to optimize operational performance and system functionality.
Key Responsibilities
✈️ Operations Systems Administration
- Administer and maintain airline operational systems used by Flight Operations and the Integrated Operations Centre (IOC).
- Configure and maintain operational reference data, including aircraft registrations, airports, scheduling codes, crew records, and system parameters.
- Ensure operational data remains accurate, current, and compliant with business requirements.
- Monitor system performance and perform regular system maintenance activities.
- Maintain system integrity and operational continuity.
🔐 User Administration & System Security
- Create, modify, and manage user accounts and system permissions.
- Ensure user access complies with company security policies and operational requirements.
- Perform regular audits to deactivate inactive accounts and maintain system security.
- Support role-based access management for operational users.
- Protect operational data through effective user administration practices.
⚙️ Configuration & Regulatory Compliance
- Configure Flight Time Limitations (FTL), scheduling rules, operational alerts, and crew restrictions within operational systems.
- Maintain operational rules and system configurations to ensure compliance with aviation regulations and company policies.
- Support Crew Resources and Operational Control teams in identifying potential regulatory breaches before they occur.
- Validate configuration changes prior to implementation.
🖥️ System Support & Troubleshooting
- Provide technical and functional support for operational system users.
- Investigate reported system issues and identify root causes.
- Troubleshoot configuration errors, workflow issues, and system settings.
- Work closely with users to improve system utilisation and operational efficiency.
- Escalate complex issues to software vendors where required.
🤝 Business Analysis & Vendor Coordination
- Gather business requirements for system enhancements and customisations.
- Document functional requirements and prepare change requests for software vendors.
- Coordinate with vendors to ensure software modifications meet business objectives.
- Validate software updates, enhancements, and bug fixes before production deployment.
- Support user acceptance testing (UAT) and implementation activities.
📊 Continuous Improvement & Stakeholder Engagement
- Identify opportunities to optimise operational workflows and system usage.
- Recommend process improvements that enhance operational performance.
- Develop strong relationships with operational stakeholders across Flight Operations, Crew Management, and Operational Control.
- Prepare reports, presentations, and documentation supporting operational initiatives.
- Promote continuous improvement in operational systems and user experience.
Minimum Requirements
Education
- Bachelor's Degree or equivalent qualification in Information Technology, Computer Science, Aviation Management, Systems Engineering, Business Information Systems, or a related discipline.
Experience
- Minimum 5 years of relevant experience in airline operational systems, system administration, or operational support.
- Experience supporting airline operational control, crew management, rostering, or scheduling systems.
- Proven experience in system administration and user support within aviation or related industries.
Preferred Skills
- Strong knowledge of airline operational systems and operational control processes.
- Experience supporting crew management, crew scheduling, rostering, and flight operations systems.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Strong stakeholder management and communication skills.
- Experience working with software vendors and managing system enhancements.
- Excellent written and spoken English.
Technical Skills
- Airline Operations Systems
- System Administration
- Crew Management Systems
- Flight Time Limitation (FTL) Rules
- Operational Control Centre (IOC)
- User Access Management
- Configuration Management
- Troubleshooting & Technical Support
- Business Requirements Analysis
- Microsoft Office Suite
Core Competencies
- Analytical Thinking
- Problem Solving
- Communication
- Stakeholder Management
- Attention to Detail
- Planning & Organisation
- Team Collaboration
- Customer Focus
- Adaptability
- Continuous Improvement
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Operations Systems Specialist
- Airline Systems Administrator
- Aviation Systems Analyst
- Flight Operations Systems Analyst
- Crew Management Systems Specialist
- Operations Control Systems Administrator
- Business Systems Analyst
- Airline Operations Analyst
- Aviation IT Specialist
- Operational Support Analyst
Candidates from the Airlines, Aviation, Airport Operations, Flight Operations, Aviation Technology, Air Transport, and Travel & Tourism sectors are encouraged to apply.
CV Tips
Highlight:
- Experience administering airline operational or crew management systems.
- Knowledge of flight operations, operational control, crew scheduling, or rostering processes.
- System configuration, user administration, troubleshooting, and vendor management experience.
- Regulatory compliance knowledge, including Flight Time Limitations (FTL) and operational rules.
- Process improvement initiatives that enhanced operational efficiency or system performance.
Application Tips
- Quantify your achievements by highlighting operational system improvements, user support metrics, incident resolution times, or successful system implementations.
- Demonstrate expertise in airline operational systems, crew management platforms, user administration, and operational support.
- Highlight experience working with cross-functional operational teams, software vendors, and regulatory compliance initiatives.
- Include certifications related to IT Service Management (ITIL), Business Analysis (CBAP), Systems Administration, Project Management, or Aviation Operations, where applicable.
- Optimize your CV with ATS-friendly keywords such as Operations Systems Specialist, Airline Operations, Flight Operations, Operational Control Centre (IOC), Crew Management Systems, Crew Scheduling, Rostering, Flight Time Limitations (FTL), System Administration, User Support, Configuration Management, Business Analysis, Aviation Systems, Operational Strategy, Troubleshooting, Vendor Management, and Qatar Airways.
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