Job Description/Specification:
Snoonu, Qatar's leading homegrown Super App, is seeking a highly analytical and results-driven Snoomart Operations Manager to strengthen the performance of its quick commerce fulfilment network. This role is ideal for professionals with experience in operations, logistics, supply chain, dark stores, or e-commerce fulfilment who thrive in fast-paced, data-driven environments.
As the Snoomart Operations Manager, you will serve as the operational link between Driver Supply and Dark Store Operations, ensuring rider availability, efficient order fulfilment, and seamless coordination across first-mile and last-mile operations. You will use operational data to identify bottlenecks, implement process improvements, and drive operational excellence across the fulfilment network.
About This Role
The Snoomart Operations Manager is responsible for monitoring operational performance, analysing KPIs, improving fulfilment processes, and coordinating cross-functional initiatives that enhance customer experience and operational efficiency. Working closely with Driver Supply, Store Operations, Product, and Technology teams, you will develop scalable operating procedures, optimise workforce allocation, and lead continuous improvement initiatives across the business.
Key Responsibilities
🚚 Operations & Fulfilment Management
- Act as the primary operational link between Driver Supply and Dark Store Operations.
- Ensure rider availability aligns with customer demand and order volume.
- Identify operational bottlenecks affecting first-mile and last-mile fulfilment.
- Coordinate operational activities to maintain efficient order flow across the fulfilment network.
- Escalate and resolve cross-functional operational issues impacting service delivery.
📊 Performance Monitoring & Data Analysis
- Own and maintain operational performance dashboards.
- Monitor key first-mile and last-mile KPIs, including:
- Turnaround Delivery Time (TDT)
- Rider Arrival Time
- On-Time Delivery
- Rider Utilisation
- Order Accuracy
- Cancellation Rate
- Analyse operational trends and provide actionable insights to management.
- Develop reports that support strategic decision-making and operational planning.
🔍 Process Improvement & Operational Excellence
- Conduct structured root cause analysis on recurring operational issues.
- Design, document, and implement Standard Operating Procedures (SOPs).
- Improve fulfilment workflows and operational handover processes.
- Lead initiatives focused on slot optimisation, rider zoning, routing efficiency, and workforce productivity.
- Measure the effectiveness of operational improvements before wider implementation.
🤝 Cross-Functional Collaboration
- Partner with Driver Supply planners, Dark Store Team Leaders, Product, and Technology teams.
- Coordinate regular operational review meetings to evaluate business performance.
- Translate operational data into improvement initiatives with clear ownership and timelines.
- Build alignment across departments to ensure consistent execution of operational strategies.
- Foster strong stakeholder relationships without direct reporting authority.
📈 Continuous Improvement & Business Growth
- Identify opportunities to improve customer experience and operational efficiency.
- Support scalability initiatives within the quick commerce fulfilment network.
- Contribute to process automation and technology-driven operational improvements.
- Promote a culture of continuous improvement and operational excellence.
- Ensure operational processes support sustainable business growth.
Minimum Requirements
Education
- Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, Operations Management, or a related discipline.
Experience
- Minimum 3 years of experience in operations, logistics, supply chain, fulfilment, or e-commerce operations.
- Experience working across multiple operational functions such as Driver Supply, Warehouse Operations, Store Operations, or Last-Mile Delivery.
- Experience managing cross-functional operational projects in fast-paced environments.
Preferred Skills
- Strong analytical and problem-solving abilities.
- Experience developing operational dashboards and KPI reporting.
- Excellent stakeholder management and communication skills.
- Strong process mapping and SOP development experience.
- Ability to work independently in high-growth and rapidly changing environments.
- Strong organisational and project management skills.
Preferred Qualifications
- Experience in Quick Commerce (Q-Commerce), Dark Stores, Grocery Delivery, E-commerce, Ride-Hailing, Fleet Management, or similar industries.
- Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies.
- Advanced Excel and Tableau skills.
- Arabic language skills are an advantage.
- Experience within the MENA market is preferred.
Technical Skills
- Operations Management
- Supply Chain Operations
- Last-Mile Delivery
- Dark Store Operations
- KPI Dashboard Reporting
- Process Improvement
- Root Cause Analysis
- Microsoft Excel
- Tableau
- SOP Development
Core Competencies
- Analytical Thinking
- Problem Solving
- Stakeholder Management
- Communication
- Collaboration
- Continuous Improvement
- Decision Making
- Planning & Organisation
- Adaptability
- Results Orientation
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Operations Manager
- Fulfilment Manager
- Logistics Operations Manager
- Supply Chain Manager
- Dark Store Operations Manager
- Last-Mile Operations Manager
- E-commerce Operations Manager
- Warehouse Operations Manager
- Fleet Operations Manager
- Continuous Improvement Manager
Candidates from the Quick Commerce, E-commerce, Retail, Grocery Delivery, Supply Chain, Logistics, Last-Mile Delivery, Ride-Hailing, Technology, and Operations Consulting sectors are encouraged to apply.
CV Tips
Highlight:
- Experience managing logistics, fulfilment, or supply chain operations.
- Cross-functional coordination between warehouse, delivery, or driver operations.
- KPI reporting, operational dashboards, and performance analysis.
- Process improvement initiatives that reduced costs, improved delivery performance, or increased operational efficiency.
- Experience in high-growth, technology-driven, or start-up environments.
Application Tips
- Quantify your achievements by highlighting improvements in delivery times, operational efficiency, rider utilisation, customer satisfaction, or cost savings.
- Demonstrate expertise in fulfilment operations, process optimisation, workforce planning, and operational analytics.
- Highlight experience with dark stores, warehouse operations, driver management, last-mile logistics, or quick commerce platforms.
- Include certifications such as Lean Six Sigma Green Belt/Black Belt, APICS CSCP, CPIM, PMP, Tableau, or Advanced Excel where applicable.
- Optimize your CV with ATS-friendly keywords such as Operations Manager, Supply Chain, Logistics, Quick Commerce, Dark Store Operations, Last-Mile Delivery, Driver Supply, Fulfilment Operations, KPI Reporting, Process Improvement, SOP Development, Root Cause Analysis, Tableau, Microsoft Excel, E-commerce Operations, Fleet Management, Continuous Improvement, and Stakeholder Management.
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