Residence Butler

Job Description/Specification:

Rosewood Doha is seeking a highly professional and service-oriented Residence Butler to deliver exceptional personalized service to residents within its ultra-luxury residences. As part of the award-winning Rosewood Hotels & Resorts portfolio, this full-time permanent role offers an exciting opportunity to create memorable lifestyle experiences while maintaining the highest standards of luxury hospitality, discretion, and personalized resident care.

The Residence Butler serves as the primary point of contact for residents throughout their stay, coordinating personalized services, managing daily requests, maintaining residences, and ensuring every interaction reflects Rosewood's commitment to Relationship Hospitality, Forbes Travel Guide, and LQA luxury service standards.

About This Role

As a Residence Butler, you will provide end-to-end personalized service before arrival, throughout the resident's stay, and upon departure. You will anticipate resident needs, coordinate with multiple hotel departments, manage residence preparations, handle special requests, and create seamless luxury experiences while maintaining confidentiality and exceeding guest expectations.

Key Responsibilities

🏡 Pre-Arrival & Arrival Experience

• Contact residents prior to arrival to gather preferences and special requests.
• Coordinate residence preparation based on individual resident preferences.
• Arrange personalized welcome amenities and in-residence setup.
• Welcome residents personally upon arrival with signature hospitality.
• Conduct private in-residence check-in and orientation following Rosewood standards.
• Introduce residents to residence features, hotel facilities, and available services.

🌟 Personalized Resident Services

• Build strong relationships by understanding and anticipating resident preferences.
• Assist with restaurant reservations, transportation, spa bookings, and lifestyle requests.
• Coordinate special celebrations, amenities, and personalized experiences.
• Deliver packages, messages, and personal belongings promptly and discreetly.
• Maintain detailed guest profiles to ensure consistent personalized service.

🛏️ Residence Care & Housekeeping Coordination

• Ensure residences remain clean, organized, and maintained to luxury standards.
• Coordinate housekeeping schedules based on resident preferences.
• Arrange laundry, pressing, dry-cleaning, packing, and unpacking services.
• Maintain wardrobes, amenities, fruit baskets, and in-residence presentations.
• Inspect residences regularly and report maintenance issues to relevant departments.

🤝 Resident Relations & Concierge Support

• Act as the primary liaison between residents and hotel departments.
• Resolve resident concerns promptly and professionally.
• Provide recommendations for local attractions, dining, and entertainment.
• Assist with medical assistance, transportation, and other concierge services when required.
• Host residents during gatherings, receptions, and private events.

📋 Communication & Operational Coordination

• Maintain accurate resident profiles, preferences, and daily activity logs.
• Prepare detailed shift handovers and operational reports.
• Coordinate closely with Housekeeping, Concierge, Engineering, Food & Beverage, and In-Room Dining teams.
• Monitor resident movements, schedules, and service requests to ensure seamless delivery.
• Participate in site inspections and residence presentations for prospective residents.

🛡️ Luxury Service Standards & Compliance

• Deliver all services in accordance with Rosewood, Forbes Travel Guide, and LQA standards.
• Maintain confidentiality of resident information and hotel operations.
• Ensure impeccable grooming, professionalism, and attention to detail at all times.
• Minimize waste and manage operating supplies efficiently.
• Uphold Rosewood's philosophy of Relationship Hospitality in every guest interaction.

Minimum Requirements

Education

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred.

Experience

• Previous experience as a Butler, Residence Butler, Guest Relations Executive, Concierge, Front Office Executive, or Luxury Hospitality Professional within an international luxury hotel, resort, or serviced residence.
• Experience delivering personalized luxury guest services is highly desirable.

Preferred Skills

• Exceptional guest service and interpersonal skills.
• Strong communication and relationship-building abilities.
• Excellent organizational and time management skills.
• Ability to anticipate guest needs proactively.
• High level of discretion, professionalism, and confidentiality.
• Flexibility to work varying shifts and operational requirements.

Technical Skills

• Butler Service
• Luxury Guest Relations
• Concierge Services
• Residence Operations
• VIP Guest Management
• Housekeeping Coordination
• Guest Profile Management
• Hotel Property Management Systems (PMS)
• Complaint Resolution
• Microsoft Office Suite

Core Competencies

• Luxury Hospitality
• Customer Service Excellence
• Communication
• Attention to Detail
• Relationship Building
• Problem Solving
• Teamwork
• Time Management
• Professionalism
• Confidentiality

Who Can Apply?

This opportunity is ideal for professionals currently working as:

• Residence Butler
• Butler
• Guest Relations Executive
• Guest Experience Executive
• Concierge
• Front Office Executive
• VIP Services Executive
• Residence Host
• Personal Butler
• Luxury Hospitality Associate

Candidates from the Luxury Hotels, Hospitality, Resorts, Serviced Apartments, Private Residences, Tourism, Lifestyle Services, and Customer Experience sectors are encouraged to apply.

CV Tips

Highlight:

• Experience delivering personalized luxury guest services.
• Butler, concierge, guest relations, or VIP service experience.
• Coordination with housekeeping, food & beverage, engineering, and concierge teams.
• Guest satisfaction achievements and service excellence awards.
• Experience maintaining guest profiles and anticipating guest preferences.

Application Tips

• Quantify your achievements by mentioning VIP guests served, guest satisfaction scores, repeat resident relationships, or luxury service recognitions.
• Highlight your experience with personalized guest care, butler services, residence management, or concierge operations.
• Demonstrate your ability to coordinate across departments while maintaining discretion and professionalism.
• Mention familiarity with luxury hospitality standards such as Forbes Travel Guide, LQA, or similar international service standards.
• Optimize your CV with ATS-friendly keywords such as Residence Butler, Butler Service, Luxury Hospitality, Guest Relations, Concierge, VIP Services, Personalized Service, Residence Operations, Housekeeping Coordination, Guest Experience, Rosewood Hotels, Forbes Standards, LQA, Hotel Operations, and Luxury Guest Services.

Looking for more Luxury Hospitality & Hotel jobs in Qatar? Explore the latest opportunities on QatarJobPortal.com and discover careers with leading employers across Qatar.