Job Description/Specification:
JW Marriott Doha, part of Marriott International's Luxury Portfolio, is seeking an experienced Housekeeping Supervisor to oversee daily housekeeping operations and ensure exceptional cleanliness, quality, and guest satisfaction across guest rooms and public areas. This full-time position is ideal for hospitality professionals with strong leadership skills and extensive experience supervising housekeeping teams in luxury hotels.
As a Housekeeping Supervisor, you will support the day-to-day management of housekeeping and laundry operations, conduct quality inspections, maintain operational standards, manage inventories, and coach team members to consistently deliver Marriott's world-class hospitality experience.
About This Role
The Housekeeping Supervisor plays a key role in maintaining the highest standards of cleanliness, hygiene, and operational efficiency throughout the hotel. You will supervise room attendants, coordinate with Front Office and Engineering, handle guest concerns, monitor inventories, and ensure compliance with Marriott quality, safety, and service standards.
Key Responsibilities
🛏️ Housekeeping Operations
- Supervise daily housekeeping activities for guest rooms, public areas, and laundry operations.
- Allocate work assignments based on occupancy, arrivals, departures, and operational priorities.
- Conduct routine inspections to ensure rooms and public areas meet Marriott quality standards.
- Monitor room readiness and communicate room status updates promptly to the Front Office.
- Support housekeeping operations in the absence of the Housekeeping Manager.
📦 Inventory & Resource Management
- Manage linen inventory, guest amenities, and housekeeping supplies.
- Monitor stock levels and coordinate supply replenishment.
- Ensure housekeeping associates have the required equipment, uniforms, and cleaning materials.
- Oversee lost and found procedures in accordance with hotel policies.
🤝 Guest Service & Quality Assurance
- Handle guest requests, concerns, and housekeeping-related complaints professionally.
- Ensure prompt resolution of guest issues to maximize satisfaction.
- Monitor service quality and provide constructive feedback to team members.
- Review guest feedback and support continuous service improvement initiatives.
👥 Team Leadership & Staff Development
- Supervise, motivate, and support housekeeping associates.
- Assist with recruitment, onboarding, training, scheduling, and performance evaluations.
- Coach employees to maintain high service standards and operational excellence.
- Promote teamwork, professionalism, and compliance with company policies.
🛡️ Safety & Compliance
- Ensure compliance with OSHA regulations, health and safety procedures, and Marriott operational standards.
- Report maintenance issues, safety hazards, accidents, and equipment faults promptly.
- Coordinate with the Engineering department to resolve guest room maintenance issues.
- Maintain cleanliness, security, and confidentiality across all assigned areas.
Minimum Requirements
Education
- High School Diploma, GED, or equivalent qualification.
Experience
- Minimum 5 years of housekeeping or hospitality experience.
- At least 3 years of supervisory experience in housekeeping operations.
- Previous experience in luxury hotels or international hospitality brands is highly preferred.
Preferred Skills
- Strong leadership and people management abilities.
- Excellent organizational and time management skills.
- Knowledge of housekeeping procedures, cleaning standards, and inventory control.
- Strong communication and guest service skills.
- Ability to work under pressure in a fast-paced hospitality environment.
- Familiarity with health, safety, and loss prevention procedures.
Technical Skills
- Housekeeping Operations
- Room Inspection
- Laundry Operations
- Inventory Management
- Linen Control
- Guest Room Maintenance Coordination
- OSHA & Safety Compliance
- Team Supervision
- Quality Assurance
- Microsoft Office & Hotel Management Systems
Core Competencies
- Leadership
- Customer Service Excellence
- Attention to Detail
- Teamwork
- Communication
- Time Management
- Problem Solving
- Accountability
- Planning & Organization
- Operational Excellence
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Housekeeping Supervisor
- Assistant Housekeeping Manager
- Housekeeping Team Leader
- Senior Housekeeping Attendant
- Floor Supervisor
- Rooms Supervisor
- Laundry Supervisor
- Executive Housekeeper (Junior Level)
- Hotel Housekeeping Coordinator
- Housekeeping Operations Supervisor
Candidates from the Luxury Hotels, Hospitality, Resorts, Tourism, Facilities Management, and Accommodation Services industries are encouraged to apply.
CV Tips
Highlight:
- Supervisory experience managing housekeeping teams.
- Experience conducting room inspections and quality audits.
- Inventory management and linen control expertise.
- Guest satisfaction achievements and service improvement initiatives.
- Experience working with Marriott or other international hotel brands.
Application Tips
- Quantify your experience by mentioning the number of rooms, floors, or team members supervised.
- Highlight achievements related to guest satisfaction scores, quality audits, inspection results, or operational improvements.
- Demonstrate experience in staff training, scheduling, coaching, and performance management.
- Mention your knowledge of OSHA standards, workplace safety, housekeeping procedures, and hotel management systems.
- Optimize your CV with ATS-friendly keywords such as Housekeeping Supervisor, Hotel Housekeeping, Room Inspection, Laundry Operations, Housekeeping Management, Linen Control, Guest Satisfaction, Inventory Management, OSHA Compliance, Team Leadership, Marriott Hotels, Luxury Hospitality, Quality Assurance, and Housekeeping Operations.
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