Job Description/Specification:
Rosewood Doha is seeking an experienced Front Office Manager to lead its Rooms Division and deliver exceptional luxury guest experiences at one of Qatar’s most prestigious hospitality destinations. This full-time permanent leadership role is responsible for overseeing all Front Office operations, ensuring world-class service delivery, driving guest satisfaction, maximizing revenue opportunities, and developing a high-performing team in line with Rosewood Hotels & Resorts' renowned luxury standards.
This is an excellent opportunity for hospitality leaders with a passion for luxury service, operational excellence, and people development to join an award-winning ultra-luxury hotel recognized by Forbes Travel Guide, Michelin Guide, and Qatar Tourism.
About This Role
As the Front Office Manager, you will oversee all front office operations, guest relations, arrivals and departures, VIP services, team performance, and operational planning. Working closely with Housekeeping, Engineering, Food & Beverage, and other hotel departments, you will ensure every guest enjoys a seamless and memorable luxury experience while supporting the hotel's financial objectives and operational excellence.
Key Responsibilities
🏨 Front Office Operations & Guest Experience
- Lead all Front Office operations to ensure exceptional guest service and operational efficiency.
- Oversee guest arrivals, departures, room allocations, and VIP guest experiences.
- Maintain a visible presence in the lobby to engage with guests and ensure service excellence.
- Monitor compliance with Rosewood Brand Standards, Forbes Travel Guide, and LQA quality standards.
- Manage guest feedback, resolve complaints promptly, and enhance guest satisfaction.
- Ensure accurate guest profiles and personalized service delivery.
- Coordinate closely with Housekeeping and Engineering to maintain room readiness and service quality.
⭐ Quality Assurance & Service Excellence
- Implement and monitor departmental quality improvement initiatives.
- Conduct regular service audits and ensure corrective action plans are completed.
- Review daily operational reports, occupancy forecasts, and VIP arrival lists.
- Ensure all Front Office associates consistently deliver luxury hospitality standards.
- Promote continuous improvement through coaching and performance monitoring.
💼 Revenue Management & Financial Performance
- Maximize hotel revenue through Front Office upselling initiatives.
- Promote hotel facilities including dining, spa, transportation, and other guest services.
- Monitor departmental budgets, payroll, and operational expenses.
- Forecast revenue and staffing requirements based on business demand.
- Review financial performance and implement strategies to achieve departmental targets.
- Ensure compliance with hotel credit and financial procedures.
👥 Leadership & Team Development
- Lead, mentor, and inspire the Front Office team to achieve operational excellence.
- Recruit, interview, onboard, and train new associates.
- Conduct regular performance reviews, coaching sessions, and succession planning.
- Maintain high standards of grooming, professionalism, and workplace conduct.
- Foster employee engagement, motivation, and continuous professional development.
- Collaborate with the Talent & Culture team on recruitment, disciplinary matters, and career development.
📅 Operational Planning & Coordination
- Coordinate group arrivals, conferences, and special events.
- Optimize room inventory and occupancy during peak business periods.
- Schedule staffing levels to meet operational requirements.
- Develop and update Front Office policies, procedures, and operating manuals.
- Support cross-functional collaboration to ensure seamless guest experiences.
Minimum Requirements
Education
- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
Experience
- Proven experience in Front Office Management within a luxury hotel or international hospitality brand.
- Previous leadership experience managing Front Office operations and guest services.
- Experience working with Forbes, LQA, or other luxury hospitality service standards is highly desirable.
Preferred Skills
- Strong leadership and team management abilities.
- Excellent guest relations and problem-solving skills.
- Financial acumen with experience managing budgets and revenue performance.
- Outstanding communication and interpersonal skills.
- Ability to thrive in a fast-paced luxury hospitality environment.
- Strong organizational, planning, and decision-making capabilities.
Technical Skills
- Front Office Operations
- Guest Relations
- Hotel Property Management Systems (PMS)
- Revenue Management
- Front Office Upselling
- Team Leadership
- Budget Management
- Luxury Hospitality Standards
- Service Quality Audits
- Microsoft Office Suite
Core Competencies
- Luxury Guest Service
- Leadership
- Communication
- Team Development
- Strategic Planning
- Customer Relationship Management
- Problem Solving
- Financial Acumen
- Decision Making
- Operational Excellence
Who Can Apply?
This opportunity is ideal for professionals currently working as:
- Front Office Manager
- Assistant Front Office Manager
- Rooms Division Manager
- Guest Services Manager
- Duty Manager
- Hotel Operations Manager
- Guest Relations Manager
- Reception Manager
- Hotel Manager
- Rooms Operations Manager
Candidates from the Luxury Hotels, Hospitality, Resorts, Tourism, Hotel Operations, and Customer Experience sectors are encouraged to apply.
CV Tips
Highlight:
- Leadership experience managing Front Office teams.
- Luxury hospitality experience with international hotel brands.
- Achievements in guest satisfaction, Forbes/LQA audits, or service excellence.
- Revenue generation through upselling and operational efficiency.
- Experience with hotel property management systems and team development.
Application Tips
- Quantify achievements by including guest satisfaction scores, upselling revenue, occupancy improvements, team size managed, or operational KPIs.
- Showcase experience handling VIP guests, luxury service standards, and high-profile events.
- Highlight leadership accomplishments, employee development initiatives, and succession planning experience.
- Mention proficiency with Opera PMS or other hotel management systems, budgeting, forecasting, and quality assurance programmes.
- Optimize your CV with ATS-friendly keywords such as Front Office Manager, Rooms Division, Guest Relations, Luxury Hospitality, Hotel Operations, Forbes Standards, LQA, Revenue Management, Upselling, VIP Services, Opera PMS, Team Leadership, Budget Management, Rosewood Hotels, Service Excellence, and Guest Experience.
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