Job Description/Specification:
talabat, part of the global Delivery Hero Group, is seeking an experienced and results-driven Cloud Kitchen Supervisor to oversee daily cloud kitchen operations and dispatch activities. This role is responsible for supervising dispatch support teams, ensuring efficient order flow from kitchen to riders, maintaining operational excellence, monitoring key performance indicators (KPIs), and ensuring compliance with food safety, hygiene, and company standards.
The ideal candidate will have strong leadership skills, experience in food delivery or hospitality operations, and the ability to manage high-volume kitchen environments while delivering exceptional operational performance.
About This Role
As a Cloud Kitchen Supervisor, you will lead dispatch support operations, coordinate with kitchen teams, delivery riders, customer service, and service providers, monitor operational KPIs, conduct food safety inspections, and ensure seamless order fulfillment in a fast-paced cloud kitchen environment.
Key Responsibilities
🍽️ Cloud Kitchen Operations
- Supervise daily cloud kitchen operations to ensure efficient and uninterrupted workflow.
- Ensure opening, mid-shift, and closing operational checklists are completed accurately.
- Monitor kitchen readiness, operational efficiency, and compliance with company standards.
- Ensure internet connectivity, POS systems, and operational technology remain fully functional throughout each shift.
- Report operational issues promptly and implement corrective actions whenever possible.
🚚 Dispatch & Delivery Coordination
- Lead and supervise the Dispatch Support Lead team and service providers.
- Coordinate the timely dispatch of food orders from kitchen partners to delivery riders.
- Monitor order flow to minimize delays and maximize delivery efficiency.
- Resolve order, rider, or delivery issues by coordinating with customers, riders, customer service, and operating partners.
- Ensure accurate and timely communication between all stakeholders throughout the delivery process.
📊 Performance Management & Reporting
- Monitor and achieve key operational KPIs, including:
- First-In-Ready (FIR)
- Average Vendor Time to Confirm (AVTC)
- Vendor Delay
- Vendor Net Fail
- Analyze operational data to identify performance improvement opportunities.
- Prepare operational reports and communicate shift performance to Kitchen Managers.
- Support continuous improvement initiatives to optimize productivity and customer satisfaction.
👥 Leadership & Team Management
- Supervise, coach, and develop Dispatch Support Leads and operational staff.
- Conduct on-the-job training and performance monitoring.
- Foster teamwork, accountability, and operational excellence.
- Ensure staff follow operational procedures and company policies.
- Promote a positive, collaborative, and safety-focused work environment.
🛡️ Food Safety & Compliance
- Ensure compliance with food safety regulations and hygiene standards.
- Conduct regular food safety inspections and operational audits.
- Monitor partner compliance with established food handling procedures.
- Ensure visitor health declarations and questionnaires are completed before entry into kitchen premises.
- Maintain compliance with company policies, food safety regulations, and industry standards.
📝 Administration & Operational Support
- Complete operational documentation and shift reports accurately.
- Coordinate with suppliers, service providers, and operating partners.
- Maintain accurate records of inspections, incidents, and operational activities.
- Support Kitchen Managers with administrative and operational tasks.
Minimum Requirements
Education
- Bachelor's Degree in Business Management, Logistics, Hospitality Management, Operations Management, Supply Chain, or a related field.
Experience
- Minimum 5 years of experience in dispatch operations, food & beverage, hospitality, logistics, or cloud kitchen operations.
- At least 2 years of supervisory experience leading operational teams.
- Previous experience in cloud kitchens or food delivery operations is highly preferred.
Preferred Skills
- Strong leadership and people management skills.
- Knowledge of food delivery and dispatch operations.
- Basic data analysis and reporting skills.
- Problem-solving and decision-making abilities.
- Excellent communication and coordination skills.
- Ability to work under pressure in high-volume environments.
- Flexible to work shifts, weekends, nights, and public holidays.
- Strong organizational and multitasking skills.
Technical Skills
- Cloud Kitchen Operations
- Dispatch Management
- Food Delivery Operations
- Logistics Coordination
- Food Safety Compliance
- Operational Reporting
- KPI Monitoring
- Inventory & Operations Support
- Microsoft Office
- Data Analysis
Core Competencies
- Leadership
- Operational Excellence
- Customer Focus
- Problem Solving
- Communication
- Teamwork
- Decision Making
- Time Management
- Adaptability
- Accountability
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Cloud Kitchen Supervisor
- Kitchen Operations Supervisor
- Dispatch Supervisor
- Food Delivery Operations Supervisor
- Kitchen Team Leader
- Restaurant Operations Supervisor
- Logistics Supervisor
- Operations Supervisor
- Food & Beverage Supervisor
- Hospitality Operations Supervisor
Professionals from the Cloud Kitchens, Food Delivery, Restaurants, Quick Service Restaurants (QSR), Hospitality, Catering, Logistics, Supply Chain, FMCG, and E-commerce industries are encouraged to apply.
CV Tips
Highlight:
- Experience managing cloud kitchen or food delivery operations.
- Leadership experience supervising dispatch or operational teams.
- Knowledge of food safety regulations and hygiene compliance.
- Operational KPI management and process improvement achievements.
- Experience coordinating with delivery riders, customer service teams, and restaurant partners.
Application Tips
- Quantify your achievements by highlighting order volumes managed, delivery performance improvements, KPI achievements, or operational efficiency gains.
- Showcase your leadership experience in dispatch operations, cloud kitchens, or restaurant management.
- Highlight your expertise in food safety, dispatch coordination, logistics, and operational reporting.
- Include certifications related to food safety, operations management, or hospitality where applicable.
- Optimize your CV with ATS-friendly keywords such as Cloud Kitchen Supervisor, Dispatch Operations, Food Delivery, Kitchen Operations, Logistics Coordination, Food Safety, Hospitality Operations, Restaurant Operations, KPI Management, Vendor Management, Delivery Operations, and Team Leadership.
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