Job Description/Specification:
Mandarin Oriental, Doha is seeking an experienced and detail-oriented Housekeeping Supervisor to join its luxury housekeeping team. This role is responsible for supervising daily housekeeping operations, ensuring guest rooms and public areas meet the brand's world-renowned luxury standards, leading housekeeping associates, and maintaining exceptional levels of cleanliness, hygiene, and guest satisfaction.
The ideal candidate will have previous supervisory experience in a luxury hotel environment, excellent leadership skills, and a strong understanding of housekeeping operations, quality assurance, and hotel service excellence.
About This Role
As a Housekeeping Supervisor, you will oversee Room Attendants and housekeeping associates, inspect guest rooms, coordinate with Front Office and other departments, manage room status updates, monitor housekeeping standards, and ensure every guest enjoys a flawless luxury hospitality experience.
Key Responsibilities
🏨 Housekeeping Operations
- Supervise daily housekeeping operations and allocate room assignments to Room Attendants, Turn-Down Attendants, Evening Cleaners, and Housemen.
- Ensure all guest rooms, corridors, and assigned areas meet Mandarin Oriental's luxury cleanliness standards.
- Conduct inspections of occupied, vacant, VIP, arrival, and turn-down rooms.
- Ensure all housekeeping procedures comply with departmental SOPs and brand standards.
- Monitor pantry organization, guest supplies, and cleaning materials to maintain required stock levels.
⭐ Quality Assurance & Guest Experience
- Deliver exceptional housekeeping standards that enhance the overall guest experience.
- Handle guest requests, comments, and complaints promptly and professionally.
- Ensure VIP rooms and special guest requests are completed accurately and on time.
- Monitor housekeeping quality and implement corrective actions where necessary.
- Maintain the hotel's image through exceptional cleanliness and presentation.
👥 Leadership & Team Management
- Supervise, motivate, coach, and develop Room Attendants and housekeeping staff.
- Provide performance feedback to the Housekeeping Manager.
- Train new employees on room cleaning, turn-down service, and housekeeping procedures.
- Ensure team members maintain professional grooming, appearance, and hygiene standards.
- Monitor attendance, break schedules, and staff productivity.
🤝 Coordination & Communication
- Coordinate closely with Front Office regarding arrivals, departures, room status, VIPs, and special requests.
- Communicate room discrepancies and status updates promptly.
- Ensure proper handovers between morning and evening shifts.
- Maintain accurate housekeeping logbooks and operational records.
- Coordinate with the Order Taker and other hotel departments to optimize room availability.
📦 Inventory & Asset Management
- Conduct pantry stock counts and submit supply requisitions.
- Assist with linen inventories and stock control.
- Ensure housekeeping equipment is properly maintained and stored.
- Monitor the use of cleaning chemicals and equipment safely and efficiently.
- Maintain key control procedures in accordance with hotel policies.
🛡️ Safety & Compliance
- Ensure compliance with hotel policies, housekeeping SOPs, and health and safety standards.
- Enforce Lost & Found procedures for all housekeeping staff.
- Report maintenance issues promptly and follow up until resolution.
- Support emergency response procedures, including fire, evacuation, and other emergency situations.
- Maintain a safe, clean, and organized work environment.
Minimum Requirements
Education
- High School Diploma or equivalent.
- Diploma or Degree in Hospitality Management or Hotel Management is an advantage.
Experience
- Previous experience as a Housekeeping Supervisor in a luxury hotel is preferred.
- Resort or five-star hotel experience is considered an advantage.
- Strong understanding of luxury housekeeping standards and hotel operations.
Preferred Skills
- In-depth knowledge of housekeeping operations and room inspection procedures.
- Experience with linen management, cleaning chemicals, and housekeeping equipment.
- Strong leadership and team supervision skills.
- Excellent communication and interpersonal abilities.
- Strong organizational and time management skills.
- Ability to work independently and under pressure.
- Excellent written and spoken English.
Technical Skills
- Housekeeping Operations
- Room Inspection
- Luxury Hotel Standards
- Linen Management
- Inventory Control
- Cleaning Chemicals & Equipment
- Guest Room Preparation
- Room Status Management
- Health & Safety Compliance
- Quality Assurance
Core Competencies
- Leadership
- Customer Focus
- Attention to Detail
- Communication
- Teamwork
- Time Management
- Problem Solving
- Organization
- Adaptability
- Professionalism
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Housekeeping Supervisor
- Senior Housekeeping Attendant
- Floor Supervisor
- Housekeeping Team Leader
- Housekeeping Coordinator
- Executive Housekeeper (Junior Level)
- Rooms Division Supervisor
- Hotel Housekeeping Supervisor
- Guest Room Supervisor
- Accommodation Supervisor
Professionals from the Luxury Hotels, Hotels, Resorts, Hospitality, Serviced Apartments, Healthcare, and Facility Management industries are encouraged to apply.
CV Tips
Highlight:
- Experience supervising housekeeping operations in luxury hotels.
- Room inspection, quality assurance, and guest satisfaction achievements.
- Team leadership, staff training, and performance management.
- Knowledge of housekeeping chemicals, linen control, and cleaning equipment.
- Experience coordinating with Front Office and managing room status updates.
Application Tips
- Quantify your achievements by including room inspection volumes, guest satisfaction improvements, housekeeping productivity, or quality audit scores.
- Showcase your leadership experience managing housekeeping teams and maintaining luxury service standards.
- Highlight expertise in room inspections, linen management, inventory control, Lost & Found procedures, and housekeeping SOPs.
- Include hospitality certifications, housekeeping training, and health & safety qualifications where applicable.
- Optimize your CV with ATS-friendly keywords such as Housekeeping Supervisor, Luxury Housekeeping, Room Inspection, Housekeeping Operations, Linen Management, Hotel Housekeeping, Guest Rooms, Housekeeping Quality, Room Status, Lost & Found, Hospitality, and Front Office Coordination.
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