Job Description/Specification:
talabat, part of the global Delivery Hero Group, is seeking an experienced Cloud Kitchen Supervisor to oversee daily cloud kitchen operations and ensure efficient order dispatch, food safety compliance, operational excellence, and outstanding delivery performance. This role is responsible for leading dispatch support teams, coordinating with kitchen partners, riders, and internal stakeholders, while maintaining high operational standards and achieving key performance indicators (KPIs).
The ideal candidate will have strong leadership skills, experience in food delivery or hospitality operations, and a passion for optimizing cloud kitchen performance in a fast-paced environment.
About This Role
As a Cloud Kitchen Supervisor, you will supervise dispatch operations, monitor kitchen performance, ensure food safety compliance, coordinate with delivery partners, manage operational issues, and lead the dispatch team to achieve operational efficiency and customer satisfaction.
Key Responsibilities
🍽️ Cloud Kitchen Operations
- Supervise daily cloud kitchen operations to ensure smooth and efficient workflows.
- Ensure operational shift checklists are completed for opening, mid-shift, and closing activities.
- Monitor kitchen equipment, systems, and internet connectivity throughout each shift.
- Ensure operational readiness and compliance with company procedures.
🚚 Dispatch & Delivery Management
- Lead and supervise the dispatch support team and service providers.
- Coordinate the timely dispatch of food orders from kitchen partners to delivery riders.
- Monitor delivery performance and resolve operational delays.
- Ensure clear communication between kitchen teams, riders, customer service, and merchants.
- Support efficient order fulfillment and delivery operations.
👥 Team Leadership
- Train, coach, and supervise dispatch support leads.
- Monitor team productivity and operational performance.
- Provide guidance and performance feedback to team members.
- Foster a collaborative and high-performance work environment.
📊 Performance Management
- Monitor and manage key operational KPIs, including:
- First Issue Resolution (FIR)
- Average Vendor Time Confirmation (AVTC)
- Vendor Delay
- Vendor Net Fail
- Analyze operational performance and recommend process improvements.
- Prepare operational reports and escalate issues to Kitchen Managers when required.
🛡️ Food Safety & Compliance
- Ensure compliance with food safety regulations and hygiene standards.
- Conduct regular food safety inspections and operational audits.
- Verify that all kitchen visitors complete health declarations and visitor documentation.
- Maintain compliance with company policies, food safety procedures, and industry regulations.
🤝 Stakeholder Coordination
- Collaborate with kitchen partners, riders, suppliers, customer service teams, and service providers.
- Resolve operational issues affecting dispatch or customer satisfaction.
- Communicate operational updates and incidents to management.
- Support continuous improvement initiatives across kitchen operations.
Minimum Requirements
Education
- Bachelor's Degree in Business Management, Logistics, Supply Chain Management, Hospitality Management, Operations Management, or a related field.
Experience
- Minimum 5 years of experience in dispatch operations, food & beverage, hospitality, logistics, or cloud kitchen operations.
- At least 2 years in a supervisory or team leadership role.
- Previous experience in cloud kitchen operations is highly desirable.
Preferred Skills
- Strong leadership and team management abilities.
- Knowledge of food safety regulations and hygiene standards.
- Experience managing dispatch operations and delivery coordination.
- Basic data analysis and reporting skills.
- Proficiency in Microsoft Office and basic computer applications.
- Flexibility to work shifts, weekends, holidays, and night schedules.
Technical Skills
- Cloud Kitchen Operations
- Dispatch Management
- Food Delivery Operations
- Food Safety & Hygiene
- KPI Monitoring
- Inventory & Operations Coordination
- Data Analysis
- Team Supervision
- Microsoft Office
- Operational Reporting
Core Competencies
- Leadership
- Customer Focus
- Communication
- Problem Solving
- Decision Making
- Teamwork
- Time Management
- Operational Excellence
- Adaptability
- Results Orientation
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Cloud Kitchen Supervisor
- Kitchen Operations Supervisor
- Dispatch Supervisor
- Operations Supervisor
- Food Delivery Operations Supervisor
- Restaurant Operations Supervisor
- Logistics Supervisor
- Kitchen Coordinator
- Hospitality Operations Supervisor
- Shift Operations Supervisor
Professionals from the Food Delivery, Cloud Kitchens, Hospitality, Restaurants, Catering, Logistics, Supply Chain, Retail Food Services, and Quick Service Restaurant (QSR) industries are encouraged to apply.
CV Tips
Highlight:
- Experience managing cloud kitchen or restaurant operations.
- Leadership of dispatch teams and delivery coordination.
- Food safety audits, hygiene compliance, and operational inspections.
- KPI improvements, operational efficiency, and customer satisfaction achievements.
- Experience collaborating with riders, suppliers, and cross-functional teams.
Application Tips
- Quantify operational achievements such as improved dispatch times, reduced delivery delays, increased order accuracy, or enhanced customer satisfaction.
- Highlight experience supervising operational teams in food delivery, hospitality, or logistics environments.
- Include certifications related to food safety, HACCP, hospitality, or operations management.
- Showcase your ability to manage KPIs, resolve operational challenges, and lead continuous improvement initiatives.
- Optimize your CV with ATS-friendly keywords such as Cloud Kitchen Supervisor, dispatch operations, food delivery, kitchen operations, food safety, logistics, hospitality, KPI management, operations supervisor, and delivery operations.
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