Job Description/Specification:
Mandarin Oriental, Doha, one of the world's most prestigious luxury hospitality brands, is seeking an experienced Housekeeping Supervisor to join its Housekeeping Department. This role is responsible for supervising daily housekeeping operations, maintaining exceptional cleanliness standards, coordinating room readiness, and ensuring an outstanding guest experience in line with Mandarin Oriental's legendary luxury service.
The ideal candidate will have previous supervisory experience in luxury hotels, excellent leadership skills, and a strong understanding of housekeeping operations, quality assurance, and guest service excellence.
About This Role
As a Housekeeping Supervisor, you will oversee housekeeping staff, inspect guest rooms and public areas, coordinate with Front Office and other departments, monitor room status, maintain inventory and housekeeping supplies, and ensure all operations comply with Mandarin Oriental's luxury hospitality standards.
Key Responsibilities
🛏️ Housekeeping Operations
- Supervise daily housekeeping activities and ensure guest rooms meet luxury brand standards.
- Assign daily work schedules to Room Attendants, Housemen, Turn-Down Attendants, and Evening Cleaners.
- Inspect guest rooms, turn-down service, and public areas to ensure cleanliness and presentation.
- Monitor room status and ensure timely room readiness for arriving guests.
- Ensure all housekeeping procedures comply with company standards and Standard Operating Procedures (SOPs).
⭐ Guest Service & Quality Assurance
- Deliver exceptional guest service in line with Mandarin Oriental standards.
- Coordinate with the Front Office regarding VIP arrivals, early check-ins, late arrivals, and special guest requests.
- Handle guest complaints professionally and escalate issues when necessary.
- Ensure all guest requests are completed promptly and efficiently.
- Maintain the highest levels of cleanliness, hygiene, and presentation throughout the hotel.
👥 Leadership & Team Management
- Lead, motivate, and supervise housekeeping team members during daily operations.
- Conduct on-the-job training for new and existing employees, including turn-down service procedures.
- Monitor employee performance and provide constructive feedback to management.
- Ensure team members follow grooming, uniform, attendance, and break-time policies.
- Promote teamwork, accountability, and continuous improvement.
📦 Inventory & Housekeeping Administration
- Monitor pantry stock levels and submit replenishment requests.
- Conduct linen inventories and assist with stock reconciliation.
- Inspect housekeeping equipment and ensure proper storage of supplies.
- Maintain housekeeping logs, shift handovers, and operational records.
- Ensure compliance with lost and found procedures.
🔧 Maintenance & Safety
- Report maintenance issues promptly and follow up until completion.
- Ensure safe handling of cleaning chemicals, machinery, and equipment.
- Support emergency procedures including fire, evacuation, and safety protocols.
- Maintain compliance with health, hygiene, and workplace safety standards.
🤝 Interdepartmental Coordination
- Coordinate closely with Front Office regarding room availability and guest requirements.
- Communicate room discrepancies and status updates accurately.
- Ensure effective shift handovers and operational communication.
- Support housekeeping management with additional operational duties as required.
Minimum Requirements
Education
- High School Diploma or equivalent.
- Diploma or certification in Hospitality Management or Housekeeping Operations is an advantage.
Experience
- Previous experience as a Housekeeping Supervisor in a luxury hotel is preferred.
- Experience in luxury resorts or five-star hospitality environments is an added advantage.
- Strong understanding of housekeeping operations, linen management, chemicals, and cleaning equipment.
Preferred Skills
- Excellent written and spoken English communication skills.
- Strong leadership and team supervision abilities.
- Knowledge of luxury hospitality standards and guest service excellence.
- Ability to work independently in a fast-paced environment.
- Professional appearance, positive attitude, and exceptional organizational skills.
Technical Skills
- Housekeeping Operations
- Room Inspection
- Linen Management
- Cleaning Chemicals & Equipment
- Hotel SOP Compliance
- Inventory Control
- Guest Service Excellence
- Team Supervision
- Health & Safety Compliance
- Hotel Property Operations
Core Competencies
- Leadership
- Customer Focus
- Attention to Detail
- Communication
- Teamwork
- Organization
- Time Management
- Problem Solving
- Adaptability
- Quality Orientation
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Housekeeping Supervisor
- Senior Housekeeping Attendant
- Floor Supervisor
- Housekeeping Team Leader
- Assistant Housekeeping Supervisor
- Housekeeping Coordinator
- Rooms Division Supervisor
- Guest Room Supervisor
- Executive Housekeeper (Junior Level)
- Hospitality Supervisor
Professionals from the Luxury Hotels, Resorts, Hospitality, Serviced Apartments, Boutique Hotels, and Property Management industries are encouraged to apply.
CV Tips
Highlight:
- Experience supervising housekeeping teams in luxury hospitality environments.
- Knowledge of housekeeping operations, room inspections, linen control, and inventory management.
- Guest satisfaction achievements and quality assurance experience.
- Training, coaching, and team leadership accomplishments.
- Experience with luxury brand standards, SOP compliance, and health & safety procedures.
Application Tips
- Quantify your supervisory experience by including team size, number of rooms managed, or guest satisfaction improvements.
- Highlight experience in five-star hotels, luxury resorts, or premium hospitality brands.
- Include certifications related to housekeeping, hospitality management, health & safety, or customer service.
- Showcase your leadership, communication, and operational coordination skills.
- Optimize your CV with ATS-friendly keywords such as Housekeeping Supervisor, luxury hotel, room inspection, housekeeping operations, linen management, guest service, housekeeping SOP, inventory control, hotel operations, and hospitality management.
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